What Does A Freight Forwarder Do

It definitely poses a major logistical challenge. It’s still fairly new and retailers are still figuring out how to do it all to serve the greatest amount of customers: BOPIS, same day delivery, and ship-from-store.

Thus, fulfillment centers remain a preferred choice for e-commerce companies that require efficient partners for their fulfillment operations. The ongoing COVID-19 pandemic has taken a severe toll on businesses across every sector, curbing profits and drying up cash flows and financial reserves. Electronic commerce companies and fulfillment centers are no exception to this as the industry suffered a minor setback during the pandemic initially due to supply chain disruptions and labor shortages. Thereafter, with consumers shunning in-store purchases and preferring to shop online, the surge in online orders did put an unprecedented strain on the logistics and transportation services of online merchants and distributors.

According to a 2020 market analysis report by Grand View Research, the global e-commerce fulfillment services market was worth $69.68 billion in 2019. By 2027, the market is expected to reach $113.59 billion. This projected increase in value is largely contributed to the number of speedy, convenient, and reliable e-commerce shipping and fulfillment options that delight and convert consumers into regular online shoppers.

The only way to stay ahead of the competition is by offering a great customer experience. That’s what delights customers, converts them, and retains them. The key is to use a delivery experience management platform that will guarantee perfect orders during the last mile. That’s a bold claim, but DEM technology is up to the task. And it’s not something you can afford to skip out on. For the last mile of delivery, stakes are high: 84% of consumers will refuse to do business with an e-commerce company after just one poor delivery experience.

The consumer electronics segment is expected to emerge as the fastest-growing segment, registering a CAGR of 11.8% from 2022 to 2030. The growth is attributed to the burgeoning demand for consumer electronics coupled with the need for careful handling of fragile electronics products. Consumer electronics, such as mobile phones, tablets, and televisions, among others often need special care while packaging. Since the majority of consumer electronics are extremely fragile, they are required to be packed carefully to reduce the risk of damage. In addition, the shipping boxes/cartons should also be appropriately sealed to prevent moisture from getting in and defecting the product.

But there’s a lot more to consider when developing an effective strategy for your business. Below we’ll delve more into why fulfillment is so important, along with navigating the entire order fulfillment process, combating challenges, and tips for improving your strategy.

It’s clear that shipping matters to your customers. It’s also obvious that the pressure and expectations for ever faster and cheaper shipping are only increasing. Online retailers invest heavily in driving traffic to their website and maximizing conversions. Just as much attention needs to be placed on the final touch point they’ll have with their customer — a good delivery experience.

"Since 2020, eCommerce retailers have seen increased consumer demand, coupled with higher shipping costs," said RSL Chief Executive Officer Michael Manzione. "Ecommerce retailers are constantly looking for methods to lower costs and boost their bottom lines while still meeting customer delivery expectations. In response to that demand, we knew we had to fast-track our family of Xparcel shipping solutions."