New or updated technology throughout the entirety of the supply chain management system is key to giving a better online shopping experience. Customers expect their shipments to arrive on time and with everything they have ordered. Updating these technologies to improve speed and accuracy allows e-commerce companies the ability to deliver the experience they want to every online customer. Implementing three new technologies — an ERP accounting system, a warehouse management system, and a pick to light system — can increase the supply chain efficiency, give online customers their desired shopping experience and can even lead to a stronger bottom line for online retailers.
COVID-19 challenges. Online orders are currently taking longer to process, ship, and arrive, which means delivery issues or delays have become more common. If the reasons for delays are unreasonable, it may be time to consider a change in fulfillment providers or shipping methods. Otherwise, there’s not much retailers can do besides tracking orders better, spotting disruptions, and informing customers. But some transparency goes a long way: Retailers are opting to put COVID-19 notices wherever applicable on their websites, such as homepages, shopping carts, shipping pages, and product pages. This, along with listing a conspicuous COVID-19 estimated delivery date (EDD) for orders, encourages 75.1% of shoppers to go ahead with a purchase.