China Freight Forwarder

US-based e-commerce distribution specialist Rakuten Super Logistics (RSL) recently celebrated its 20th anniversary as a national, full-service third-party logistics provider, marking the occasion with the launch of a new service, Xparcel Expedited.

Are you in search of a new fulfillment partner? Download this free eBook to learn how to choose the right fulfillment model for your eCommerce business. Peak season is the most demanding and critical time of the year for eCommerce brands. We have actionable steps for warehousing, shipping, returns, and more.

A leader in the 3PL industry, RSL currently offers cost-saving order fulfillment, including pick/pack and ship, kitting, returns, and freight services. In today's competitive eCommerce business vertical, shipping can add significant costs to doing business. That's why RSL's Xparcel Priority is designed to offer eCommerce retailers a method of both lowering their shipping costs—and increasing the speed—of delivering products to customers.

With consumer complaints about lack of quality customer service at all-time highs, retailers should focus on enhancing the in-store experience, rather than using sales associates to pick, pack and ship.

Our logistics experts will work with you to determine the optimal fulfillment center locations closest to your customers to decrease transit times. This allows you to save time and money on each and every package shipped.

Seamless fulfillment involves not only choosing the right providers for the job but also keeping customers in the loop about their order’s real-time status or any hiccups. Because, let’s face it, hiccups are unavoidable: 11% of deliveries face delays or other issues. But that’s where your stellar customer service will come into play. A little transparency, effort, and understanding will go a long way to improving the post-purchase experience and ensuring brand loyalty.

A proprietary algorithm that shops national and regional carriers to find the best combination of price and service for every package shipped. We can pick and ship kitted SKUs, allowing you to increase order value. Our team will put together a plan for kitting and assembly that works for you.

The e-commerce fulfillment methods that you choose can make or break your business. Customers want their online orders to be fulfilled as quickly as possible, with frequent and clear status updates along the way. Failure to fulfill and ship orders in a timely manner or inform customers about issues or delays could cause you to lose customers to competitors who can better meet their needs. Delight them, however, and you’ve just earned yourself a loyal customer and maybe a word-of-mouth recommendation or two!