Freight Forwarder

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2017 to 2030. For this study, Grand View Research has segmented the global e-commerce fulfillment services market report based on service type, application, and region:

Yes, carrier choices are limited when it comes to B2C deliveries. This makes having a sound process for carrier evaluation and negotiation vital to online retailers. As the surveys illustrate, offering low shipping rates will go a long way towards reducing cart abandonment. And for online retailers offering FREE shipping, low rates are your key to protecting profit margins.

Yes, retailers are forgetting to answer the fundamental question, “what business are you really in?” Retail stores lack the infrastructure, technology, processes and skills to excel at picking and shipping items to consumers efficiently. That is not to say the store cannot remodel to include a warehouse operation in the back, but a retail store is fundamentally design to service consumers who are physically present.

Our most recent survey focusing on free shipping began with wanting to know what percent of respondents were Amazon Prime members. I can’t help but believe that is a lens through which those shoppers see the world. This Digital Commerce 360 and Bizrate Insights survey of 1,097 online shoppers was contrasted with 1,029 online shoppers in 2021 and 989 in 2020

Funny this appeared with the same query about retail employees getting enough respect. The old canard of doing more with less has been pushed to the limit in retail.

Picking and packing orders has not been a competency of retail stores, but it’s early and the process can/will improve. No doubt a distribution center is better set up for this, that’s its purpose, whereas a store is meant for shoppers to pick items off the shelf, but methods will be developed to make in-store picking and packing easier and less obtrusive to customers shopping in-store. The big challenge for in-store is still knowing and making sure inventory is available to fulfill an order.

Our logistics experts will work with you to determine the optimal fulfillment center locations closest to your customers to decrease transit times. This allows you to save time and money on each and every package shipped.

Seamless fulfillment involves not only choosing the right providers for the job but also keeping customers in the loop about their order’s real-time status or any hiccups. Because, let’s face it, hiccups are unavoidable: 11% of deliveries face delays or other issues. But that’s where your stellar customer service will come into play. A little transparency, effort, and understanding will go a long way to improving the post-purchase experience and ensuring brand loyalty.