Freight Forwarding Courses

Our logistics experts will work with you to determine the optimal fulfillment center locations closest to your customers to decrease transit times. This allows you to save time and money on each and every package shipped.

Seamless fulfillment involves not only choosing the right providers for the job but also keeping customers in the loop about their order’s real-time status or any hiccups. Because, let’s face it, hiccups are unavoidable: 11% of deliveries face delays or other issues. But that’s where your stellar customer service will come into play. A little transparency, effort, and understanding will go a long way to improving the post-purchase experience and ensuring brand loyalty.

"RSL works collaboratively with its clients to assess their fulfillment and shipping needs and leverage RSL's facility and carrier network in the most effective manner possible to meet consumer demand." Manzione said. "RSL's newest product is Xparcel Expedited, a ground-breaking, cost-effective shipping solution that provides 2-5 day transit times with lower costs, allowing small to mid-size eCommerce retailers to compete with larger brands."

Xparcel Priority joins RSL current delivery options include the company's Xparcel Expedited and Xparcel Ground services. Xparcel Priority will mean that RSL customers have yet another alternative to ensure lower shipping costs and expedited service.

The lesson for online retailers looking to overcome these challenges is to not assume transit times and shipping costs “are what they are.” The factors that most directly influence these things are the location(s) of your fulfillment centers and the carrier options you provide to customers.

Lawrence has been covering engineering subjects – with a focus on motorsport technology – since 2007 and has edited and contributed to a variety of international titles. Currently, he is responsible for content across UKI Media & Events' portfolio of websites while also writing for the company's print titles. Get access to essential strategic content, in-depth reports, industry intelligence, and exclusive data.

A leader in the 3PL industry, RSL currently offers cost-saving order fulfillment, including pick/pack and ship, kitting, returns, and freight services. In today's competitive eCommerce business vertical, shipping can add significant costs to doing business. That's why RSL's Xparcel Priority is designed to offer eCommerce retailers a method of both lowering their shipping costs—and increasing the speed—of delivering products to customers.

With consumer complaints about lack of quality customer service at all-time highs, retailers should focus on enhancing the in-store experience, rather than using sales associates to pick, pack and ship.