It’s not enough to know about fulfillment challenges or the symptoms of bad order fulfillment — businesses also need to make an effort to find order fulfillment solutions. The best way to improve order fulfillment, particularly during the last mile, is by using a delivery experience management (DEM) platform like Convey Engage, a tool that helps retailers stay on top of the post-purchase delivery experience. This tool helps retailers to provide customers with real-time, total order transparency that shows them where their order is, if there are any issues, and what happens next.
"With its 1–3-day transit times, Xparcel Priority means our eCommerce clients can provide their customers with rapid, reliable, and still affordable delivery," Manzione said. "Leveraging our network of regional and national shipping carriers allows RSL to pass along shipping savings to our valued clients, thereby both ensuring customer satisfaction and boosting their bottom line."