Order Management Terminology

It’s clear that shipping matters to your customers. It’s also obvious that the pressure and expectations for ever faster and cheaper shipping are only increasing. Online retailers invest heavily in driving traffic to their website and maximizing conversions. Just as much attention needs to be placed on the final touch point they’ll have with their customer — a good delivery experience.

"Since 2020, eCommerce retailers have seen increased consumer demand, coupled with higher shipping costs," said RSL Chief Executive Officer Michael Manzione. "Ecommerce retailers are constantly looking for methods to lower costs and boost their bottom lines while still meeting customer delivery expectations. In response to that demand, we knew we had to fast-track our family of Xparcel shipping solutions."

The lesson for online retailers looking to overcome these challenges is to not assume transit times and shipping costs “are what they are.” The factors that most directly influence these things are the location(s) of your fulfillment centers and the carrier options you provide to customers.

Lawrence has been covering engineering subjects – with a focus on motorsport technology – since 2007 and has edited and contributed to a variety of international titles. Currently, he is responsible for content across UKI Media & Events' portfolio of websites while also writing for the company's print titles. Get access to essential strategic content, in-depth reports, industry intelligence, and exclusive data.

US-based e-commerce distribution specialist Rakuten Super Logistics (RSL) recently celebrated its 20th anniversary as a national, full-service third-party logistics provider, marking the occasion with the launch of a new service, Xparcel Expedited.

Are you in search of a new fulfillment partner? Download this free eBook to learn how to choose the right fulfillment model for your eCommerce business. Peak season is the most demanding and critical time of the year for eCommerce brands. We have actionable steps for warehousing, shipping, returns, and more.

A proprietary algorithm that shops national and regional carriers to find the best combination of price and service for every package shipped. We can pick and ship kitted SKUs, allowing you to increase order value. Our team will put together a plan for kitting and assembly that works for you.

The e-commerce fulfillment methods that you choose can make or break your business. Customers want their online orders to be fulfilled as quickly as possible, with frequent and clear status updates along the way. Failure to fulfill and ship orders in a timely manner or inform customers about issues or delays could cause you to lose customers to competitors who can better meet their needs. Delight them, however, and you’ve just earned yourself a loyal customer and maybe a word-of-mouth recommendation or two!