Freight Forwarder Description

E-commerce fulfillment is the series of steps an order goes through from the moment a customer places an order online until that order is delivered to its final destination. These steps include receiving, processing, selecting, packaging, and shipping (transporting) orders. Depending on the size of a business (among other factors), a business may choose to handle e-commerce fulfillment in-house or use a fulfillment center or provider.

It’s worth noting that 52% of customers prioritize guaranteed delivery dates over free shipping. Delivery dates during COVID-19, however, are difficult to guarantee. As long as you’re using a tracking tool — informing customers of what the issue is and showing that you’re making an effort to resolve the issue — customers will understand.

New or updated technology throughout the entirety of the supply chain management system is key to giving a better online shopping experience. Customers expect their shipments to arrive on time and with everything they have ordered. Updating these technologies to improve speed and accuracy allows e-commerce companies the ability to deliver the experience they want to every online customer. Implementing three new technologies — an ERP accounting system, a warehouse management system, and a pick to light system — can increase the supply chain efficiency, give online customers their desired shopping experience and can even lead to a stronger bottom line for online retailers.

COVID-19 challenges. Online orders are currently taking longer to process, ship, and arrive, which means delivery issues or delays have become more common. If the reasons for delays are unreasonable, it may be time to consider a change in fulfillment providers or shipping methods. Otherwise, there’s not much retailers can do besides tracking orders better, spotting disruptions, and informing customers. But some transparency goes a long way: Retailers are opting to put COVID-19 notices wherever applicable on their websites, such as homepages, shopping carts, shipping pages, and product pages. This, along with listing a conspicuous COVID-19 estimated delivery date (EDD) for orders, encourages 75.1% of shoppers to go ahead with a purchase.

In the age of e-commerce, customers expect their products to be delivered quickly and with accuracy. Staying up to date on supply chain management technology can be the gap between fulfilling orders at an average rate and delivering orders at the quick pace your customers crave. Market America | SHOP.COM has discovered how impactful certain warehouse technology can be when shipping customers their orders quickly. Chad Sullivan, Market America | SHOP.COM’s Global Distribution Manager, says the company he works for has found three specific technologies that are integral to a fast delivery system and a better online shopping experience: an ERP (or enterprise resource planning accounting system), a warehouse management system (or WMS) and a pick to light system.

For more information on Rakuten Super Logistics and its order fulfillment services please visit https://www.shipnetwork.com/ Contact info:Name: Sarah Trakszelis SmithOrganization: Rakuten Super LogisticsAddress: 500 Amigo Ct, Suite 100, Las Vegas, NV 89119Phone: (866) 983-7447

RSL offers order fulfillment services including pick/pack, kitting, returns and freight services. “RSL has experienced exceptional growth and development over the past 20 years,” said Michael Manzione, company president and CEO. “Moving forward, our focus will remain on offering all e-commerce retailers order fulfillment services that meet the high expectations of today’s consumers, such as next-day delivery and hassle-free returns.”

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