Super Logistics

Let’s get competitive. A variety of automation tools can help you put yourself ahead of the game and manage the delivery experience. And unless you’re Amazon, that’s the only way to stay competitive in the e-commerce world. You need a solution for each of these steps in the e-commerce shipping process: In addition to these technology tools, consider using one of our logistics shipping partners to improve your competitive advantage:

If you are an e-commerce retailer trying to grow a loyal customer base, you’ve invested time and resources into developing a unique product offering, an easy-to-use website, and a thoughtful marketing strategy. These are all done in the hopes of gaining new customers and, of course, return customers who keep coming back.

For combating the issues listed above, it all comes down to sharing real-time updates with customers. Customers are generally understanding when it comes to delivery delays or issues — as long as they’re informed. Failure to communicate issues to customers could cost them to go elsewhere: 69.7% of shoppers said they’d be less likely to shop with a retailer who fails to inform customers of delays or issues. And 12.5% would never shop with that retailer again.

Using stores to pick and pack online orders is not a good idea. It’s far more costly than shipping from a distribution center. It’s not a good use of store employees’ time. And it’s frustrating for in-store shoppers.

ShipNetwork has refrigeration and temperature control options for your products with the equipment to store temperature sensitive items in our monitored warehouses. We have the expertise and resources to customize products for each order, and we’ll help strategize the best solution to make it work.

Lost in transit. Packages are occasionally lost in warehouses or during transit. Often, this is due to a failure to properly track a package throughout the supply chain. If a package is unable to be located in a reasonable amount of time, the retailer must inform the customer. They may choose to refund the customer or else ship out a replacement product.

Many stores are also carrying greater inventory to not only support online orders but in-store pickup. Finding storage space for the extra goods and avoiding excess inventories become challenges.

Subscription box fulfilment services are a great way to ensure fast shipping and delivery. Customers can schedule their orders in advance, and the products will be delivered at specific times. These services can also help to increase customer satisfaction. The subscription box industry is expected to grow to PS1.8 billion in the next few years.