the advantages of online shopping

It’s clear that shipping matters to your customers. It’s also obvious that the pressure and expectations for ever faster and cheaper shipping are only increasing. Online retailers invest heavily in driving traffic to their website and maximizing conversions. Just as much attention needs to be placed on the final touch point they’ll have with their customer — a good delivery experience.

Lawrence has been covering engineering subjects – with a focus on motorsport technology – since 2007 and has edited and contributed to a variety of international titles. Currently, he is responsible for content across UKI Media & Events' portfolio of websites while also writing for the company's print titles. Get access to essential strategic content, in-depth reports, industry intelligence, and exclusive data.

The only way to stay ahead of the competition is by offering a great customer experience. That’s what delights customers, converts them, and retains them. The key is to use a delivery experience management platform that will guarantee perfect orders during the last mile. That’s a bold claim, but DEM technology is up to the task. And it’s not something you can afford to skip out on. For the last mile of delivery, stakes are high: 84% of consumers will refuse to do business with an e-commerce company after just one poor delivery experience.

Would love to see the shrink stats on these stores’ ship-from-store as those who feel disrespected, overwhelmed and isolated are the most likely to look the other way when customers or employees pilfer merchandise.

Xparcel Priority joins RSL current delivery options include the company's Xparcel Expedited and Xparcel Ground services. Xparcel Priority will mean that RSL customers have yet another alternative to ensure lower shipping costs and expedited service.

It’s worth noting that 52% of customers prioritize guaranteed delivery dates over free shipping. Delivery dates during COVID-19, however, are difficult to guarantee. As long as you’re using a tracking tool — informing customers of what the issue is and showing that you’re making an effort to resolve the issue — customers will understand.

On the downside, several recent articles have pointed to the challenges of using store associates as pickers. Finding items is naturally harder in a store versus a row-by-row, automated warehouse, and items inside a store often get lost due to misallocation by stockers or having been moved by shoppers.

This question can not be addressed properly without also asking the question, what should the store look like and act like? What experiences do we want to offer our customers and associates?