shopping online advantages

Over the past 20 years, RSL says it has successfully evolved with the ever-changing e-commerce industry to stay ahead in the order fulfillment industry and position itself as a leader in the 3PL business.

In terms of types of these actions, adding items to cart to qualify with intention of keeping items came first with a rate of 48%, followed by choosing the slowest transit time offered on a retailer’s site (44%) and then searching online for a promo code for free shipping (41%).

Seamless fulfillment involves not only choosing the right providers for the job but also keeping customers in the loop about their order’s real-time status or any hiccups. Because, let’s face it, hiccups are unavoidable: 11% of deliveries face delays or other issues. But that’s where your stellar customer service will come into play. A little transparency, effort, and understanding will go a long way to improving the post-purchase experience and ensuring brand loyalty.

Our logistics experts will work with you to determine the optimal fulfillment center locations closest to your customers to decrease transit times. This allows you to save time and money on each and every package shipped.

I was just imagining if cash was being introduced as a payment type. Would we be asking ourselves if we’re asking too much of stores to collect money, put purchases in bags or boxes and remove security tags too? There is no reason to abandon ship-from-store, but there’s no reason to perpetuate forecast errors either.

For combating the issues listed above, it all comes down to sharing real-time updates with customers. Customers are generally understanding when it comes to delivery delays or issues — as long as they’re informed. Failure to communicate issues to customers could cost them to go elsewhere: 69.7% of shoppers said they’d be less likely to shop with a retailer who fails to inform customers of delays or issues. And 12.5% would never shop with that retailer again.

Warehouse employees scan order barcodes into the pick to light system and the system controls the fulfillment of orders. A series of lights display order information, the quantity of a product to select it allows warehouses to have more control over their current and future inventory and staffing needs.

Finding free shipping has always been desirable; nothing much has changed over the years. It’s highly recommended that retailers review their shipping policies annually as well as in advance of the fourth quarter holidays. Decisions will impact the perception of the retailers and could be an important factor in driving conversion as we have learned. Perceptions aren’t likely to change, so being prepared and using free shipping tactically throughout the holidays can keep the bottom line in check and shopper satisfied, which is a win-win for all.