advantages to online shopping

I was just imagining if cash was being introduced as a payment type. Would we be asking ourselves if we’re asking too much of stores to collect money, put purchases in bags or boxes and remove security tags too? There is no reason to abandon ship-from-store, but there’s no reason to perpetuate forecast errors either.

For combating the issues listed above, it all comes down to sharing real-time updates with customers. Customers are generally understanding when it comes to delivery delays or issues — as long as they’re informed. Failure to communicate issues to customers could cost them to go elsewhere: 69.7% of shoppers said they’d be less likely to shop with a retailer who fails to inform customers of delays or issues. And 12.5% would never shop with that retailer again.

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"Since 2020, eCommerce retailers have seen increased consumer demand, coupled with higher shipping costs," said RSL Chief Executive Officer Michael Manzione. "Ecommerce retailers are constantly looking for methods to lower costs and boost their bottom lines while still meeting customer delivery expectations. In response to that demand, we knew we had to fast-track our family of Xparcel shipping solutions."

With time in transit so important, where you ship from matters, too. Shipping from points as close as possible to customers cuts down on the amount of time it takes to deliver packages. It also enables lower-cost service levels to be used to realize a similar transit time. For example, a Zone 2 package shipped UPS Ground will deliver next day. This makes sending the same package Overnight Express at a much higher rate unnecessary. An obvious example, but there are surprisingly few shippers with the ability to make such carrier routing decisions on the fly within their shipping operation.

A leader in the 3PL industry, RSL currently offers cost-saving order fulfillment, including pick/pack and ship, kitting, returns, and freight services. In today's competitive eCommerce business vertical, shipping can add significant costs to doing business. That's why RSL's Xparcel Priority is designed to offer eCommerce retailers a method of both lowering their shipping costs—and increasing the speed—of delivering products to customers.

Over the past 20 years, RSL says it has successfully evolved with the ever-changing e-commerce industry to stay ahead in the order fulfillment industry and position itself as a leader in the 3PL business.

In terms of types of these actions, adding items to cart to qualify with intention of keeping items came first with a rate of 48%, followed by choosing the slowest transit time offered on a retailer’s site (44%) and then searching online for a promo code for free shipping (41%).