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There are a number of factors to consider when determining your shipping process. These factors include More than half of consumers are willing to pay more for expedited shipping services such as overnight or same-day delivery. Offering consumers a variety of shipping options helps to increase the likelihood that they’ll purchase an item instead of letting it sit in their shopping cart. Some of the most popular shipping services are:

Of course, we all know that not every order will come with free shipping. Yet, online shoppers find limited reasons to pay for free shipping. Thus these online shopper reasons are instructive and can help retailers know when these fees are deemed acceptable among the online community. Simply wanting the product is highest on the list for 41% of respondents. 32% look at the cost of the order and, if palatable, will pull the trigger. Knowing they can’t meet the threshold in the cart was a factor for 26%. In the same vein, 19% paid for shipping when receiving a product discount greater than shipping. And let’s face it, with private label products, there may only be one choice for buying a product. Lastly, fast matters and 18% of those surveyed wanted same-day delivery.

“RSL works collaboratively with its clients to assess their fulfillment and shipping needs and leverage RSL’s facility and carrier network in the most effective manner possible to meet consumer demand,” Manzione added. “RSL’s newest product, Xparcel Expedited, is a groundbreaking, cost-effective shipping solution that provides two- to five-day transit times with lower costs, allowing small to mid-size e-commerce retailers to compete with larger brands.”

Visit our resources page to download a variety of eBooks, webinars, and more to improve your fulfillment and help grow your eCommerce business See how Xparcel, a proprietary shipping platform powered by ShipNetwork, increased shipping speed and decreased shipping cost for eCommerce retailers.

In a blog post, Jeff Ashcroft, director of business development at SCI Group, the provide of supply chain solutions, pointed to the challenges around distracted sales staffs and rising store out-of-stocks coupled with retail costing five to tens times more per square foot than warehouse space. He labeled ship-from-store "truly a flawed solution to the omni-commerce puzzle."

Sometimes I harken back to when free shipping became a phenomenon online. For me, it was L.L. Bean’s announcement in 2011 that all orders would ship for free. Not everything lasts forever, as their current policy is free shipping with a $50 threshold or being part of their credit card program. But ultimately, Nordstrom extended free shipping that same year, which turned the tables, causing many other retailers to follow suit.

A proprietary algorithm that shops national and regional carriers to find the best combination of price and service for every package shipped. We can pick and ship kitted SKUs, allowing you to increase order value. Our team will put together a plan for kitting and assembly that works for you.

Over the years, surveys from Digital Commerce 360 and Bizrate Insights have shown the importance of free shipping to online shoppers. As recently as January 2022, we asked 1,108 online shoppers about the attributes or conditions most likely to lead them to place an order on a retailer’s website. Free shipping topped the list at 76%. That’s even higher than the right price (73%), in-stock products (54%) and product selection and trust in the brand (tied at 53%).