order delay

A fool’s folly for a number of reasons indicated in this article to add this job duty to workers already feeling overwhelmed, isolated and disrespected.

"RSL works collaboratively with its clients to assess their fulfillment and shipping needs and leverage RSL's facility and carrier network in the most effective manner possible to meet consumer demand." Manzione said. "RSL's newest product is Xparcel Expedited, a ground-breaking, cost-effective shipping solution that provides 2-5 day transit times with lower costs, allowing small to mid-size eCommerce retailers to compete with larger brands."

"RSL has experienced exceptional growth and development over the past 20 years," said Michael Manzione, President and CEO. "Moving forward, our focus will remain on offering all eCommerce retailers order fulfillment services that meet today's consumers' high expectations, such as next-day delivery and hassle-free returns."

Peter Sheldon, at Forrester Research, told the Pittsburgh Post-Gazette "a distribution center is still far more efficient at packing and picking, and can do it at a lower cost than a store."

COVID-19 challenges. Online orders are currently taking longer to process, ship, and arrive, which means delivery issues or delays have become more common. If the reasons for delays are unreasonable, it may be time to consider a change in fulfillment providers or shipping methods. Otherwise, there’s not much retailers can do besides tracking orders better, spotting disruptions, and informing customers. But some transparency goes a long way: Retailers are opting to put COVID-19 notices wherever applicable on their websites, such as homepages, shopping carts, shipping pages, and product pages. This, along with listing a conspicuous COVID-19 estimated delivery date (EDD) for orders, encourages 75.1% of shoppers to go ahead with a purchase.

E-commerce fulfillment is the series of steps an order goes through from the moment a customer places an order online until that order is delivered to its final destination. These steps include receiving, processing, selecting, packaging, and shipping (transporting) orders. Depending on the size of a business (among other factors), a business may choose to handle e-commerce fulfillment in-house or use a fulfillment center or provider.

As the all-important 2021 holiday season approached, a second survey asked a similar question about retailer selection. Once again, free shipping came in at the top (66%). Next: competitive prices (60%), in-stock products (53%), delivery speed (46%) and past overall experience at 42%. Free shipping appears etched in the minds of online shoppers. There are implications for both retailers and online shoppers as they evaluate choices in shipping charges for their customers.

A leader in the 3PL industry, RSL currently offers cost-saving order fulfillment, including pick/pack and ship, kitting, returns, and freight services. In today's competitive eCommerce business vertical, shipping can add significant costs to doing business. That's why RSL's Xparcel Priority is designed to offer eCommerce retailers a method of both lowering their shipping costs—and increasing the speed—of delivering products to customers.