subscription box fulfillment

Many people think fast shipping depends on the newest shipping technologies. While this plays a significant role, Market America | SHOP.COM also focuses a good percentage of their resources on updating warehouse processing technologies — because efficient processing is just as important as fast delivery times.

It definitely poses a major logistical challenge. It’s still fairly new and retailers are still figuring out how to do it all to serve the greatest amount of customers: BOPIS, same day delivery, and ship-from-store.

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"Since 2020, eCommerce retailers have seen increased consumer demand, coupled with higher shipping costs," said RSL Chief Executive Officer Michael Manzione. "Ecommerce retailers are constantly looking for methods to lower costs and boost their bottom lines while still meeting customer delivery expectations. In response to that demand, we knew we had to fast-track our family of Xparcel shipping solutions."

I was just imagining if cash was being introduced as a payment type. Would we be asking ourselves if we’re asking too much of stores to collect money, put purchases in bags or boxes and remove security tags too? There is no reason to abandon ship-from-store, but there’s no reason to perpetuate forecast errors either.

For combating the issues listed above, it all comes down to sharing real-time updates with customers. Customers are generally understanding when it comes to delivery delays or issues — as long as they’re informed. Failure to communicate issues to customers could cost them to go elsewhere: 69.7% of shoppers said they’d be less likely to shop with a retailer who fails to inform customers of delays or issues. And 12.5% would never shop with that retailer again.

Many stores are also carrying greater inventory to not only support online orders but in-store pickup. Finding storage space for the extra goods and avoiding excess inventories become challenges.

Despite the importance of free shipping slipped down from 81% in 2014 to 74% in 2017, it is still the most important option for the majority of US shoppers when checking out for products/services online. That’s why 94% of US online shoppers – who surveyed – indicated that they have taken action to qualify for free shipping.