1. Family-Owned and Local Business: Bighorn Plumbing is a locally-owned, family-operated company established in 2023 by Jesse and Trebeca Itzen. The business values personal connections with customers and prioritizes a family-oriented approach to service and employee relations.
2. 24/7 Emergency Plumbing Services: The company provides round-the-clock plumbing assistance, ensuring that clients can reach a live representative any time of day or night for immediate plumbing emergencies.
3. Same-Day Service Guarantee: Bighorn Plumbing is committed to same-day service whenever possible, ensuring that plumbing issues are addressed quickly and efficiently to prevent further damage or inconvenience.
4. Upfront and Honest Pricing: Customers receive clear, transparent pricing with no hidden fees or surprise charges. Bighorn Plumbing provides multiple repair options and quotes before any work is performed.
5. Comprehensive Plumbing Solutions: The company offers a wide range of plumbing services, including leak repairs, drain cleaning, sewer inspections, water heater replacements, gas line repairs, and fixture installation or repair.
6. Licensed and Certified Technicians: All technicians are fully licensed and certified in areas including backflow prevention, manometer testing, gas, and water line repairs, ensuring professional and safe services.
7. Advanced Technology Use: Bighorn Plumbing employs state-of-the-art tools and technology such as video sewer inspection cameras, acoustic leak detection, and modern diagnostic equipment for precise and efficient plumbing solutions.
8. Commercial Plumbing Services: In addition to residential services, the company provides maintenance, repairs, and installations for commercial properties, helping businesses maintain reliable plumbing systems.
9. VIP Membership Program: For a monthly fee, clients can join the VIP membership to receive benefits like waived service fees, annual water heater service, priority scheduling, and full-home plumbing inspections, offering long-term peace of mind.
10. Community Engagement: Bighorn Plumbing is actively involved in the Northern Nevada community, supporting local events, associations, and charities, reflecting their commitment to giving back to the area they serve.
10. Community Engagement: Bighorn Plumbing is actively involved in the Northern Nevada community, supporting local events, associations, and charities, reflecting their commitment to giving back to the area they serve.
11. Trusted Reputation and Reviews: The company has earned hundreds of five-star reviews from satisfied clients, highlighting its professionalism, responsiveness, and quality of service.
12. Family-Oriented Leadership: Owners Jesse and Trebeca Itzen, who have deep roots in Northern Nevada, emphasize integrity, trust, and personal attention in both business operations and customer interactions.
13. Water Safety and Backflow Prevention: Bighorn Plumbing specializes in backflow prevention services to protect potable water systems from contamination, ensuring compliance with safety regulations.
14. Wide Service Area: The company proudly serves multiple locations in Northern Nevada, including Carson City, Reno, Gardnerville, Dayton, Genoa, and surrounding communities, offering accessible services across the region.
15. Focus on Customer Education: Technicians provide guidance on system maintenance, water heater longevity, leak prevention, and
15. Focus on Customer Education: Technicians provide guidance on system maintenance, water heater longevity, leak prevention, and water filtration, empowering clients to care for their plumbing systems and prevent future problems.
16. Environmentally Responsible Practices: Bighorn Plumbing promotes eco-friendly solutions such as water-saving fixtures, energy-efficient water heaters, and filtration systems, helping customers reduce their environmental impact.
17. Simple Service Process: The company has a clear three-step service process: call for assistance with 24/7 live support, receive same-day arrival from licensed technicians, and ensure the job is completed correctly with a satisfaction guarantee.
18. Wide Range of Water Heater Services: Bighorn Plumbing offers repair, replacement, and installation for both tank and tankless water heaters, helping clients maintain reliable hot water systems and improve energy efficiency.
19. Plumbing for Emergencies and Routine Maintenance: The company handles both urgent issues like gas leaks or burst pipes and routine maintenance services such as sump pump upkeep, drain cleaning, and water line inspections.
20. Customer-Centric Approach: Bighorn Plumbing prioritizes convenience, transparency, and quality care. From responsive communication to on-site payment options and tailored solutions, the company ensures each client feels valued and supported.
Bighorn Plumbing also aims to simplify the often-complicated nature of plumbing services. Plumbing issues can involve many technical components, permitting requirements, and safety considerations, but the company strives to handle these complexities on behalf of the customer. By managing everything from diagnosis to repair, cleanup, and future recommendations, the company minimizes stress and provides a seamless experience. Bighorn Plumbing proudly delivers fast, reliable, and fully licensed plumbing services throughout Carson City and Northern Nevada. As a family-owned business, we are committed to providing homeowners and businesses with honest service, upfront pricing, and dependable solutions. Our team understands that plumbing issues can disrupt your day, which is why we offer same-day service, 24/7 answering, and a customer-first approach that ensures your peace of mind from the moment you call. Bighorn Plumbing Founded in 2023 by Jesse and Trebeca Itzen, Bighorn Plumbing was built on the belief that Northern Nevada deserves plumbing professionals who value integrity, craftsmanship, and community. Every technician on our team is trained, certified, and committed to treating your home with care. Whether you need water heater repairs, drain cleaning, leak detection, gas line services, or full plumbing installations, we are equipped with modern tools and proven methods to get the job done right the first time.. Our service offerings cover everything from tank and tankless water heaters to water softeners, sewer inspections, fixture repairs, and commercial plumbing. We also provide tailored maintenance solutions to keep your system running smoothly year-round. With hundreds of 5-star reviews, Bighorn Plumbing is known locally for fast response times, transparent pricing, and high-quality workmanship. About Bighorn Plumbing To make plumbing simple and stress-free, our process includes a 24/7 live answering team, same-day arrival when available, and guaranteed workmanship. If something isn’t right, we return at no extra cost. We also offer a VIP Membership that includes waived service fees, priority scheduling, annual water heater servicing, and a full-home plumbing inspection for ongoing protection.. This streamlined process is designed to ensure that homeowners and business owners can focus on their daily lives while trusting that their plumbing systems are in capable hands. Whether working with residential properties, commercial facilities, or multi-unit buildings, the company brings a level of organization and clarity that helps simplify even the most involved plumbing challenges.
In addition to residential services, Bighorn Plumbing excels in supporting commercial properties, recognizing the unique demands and responsibilities that businesses face. Commercial plumbing requires a deep understanding of complex systems, compliance with local codes, and the ability to minimize disruption to daily operations. The company is experienced in managing large-scale plumbing projects, such as retrofitting water systems in office buildings, servicing multi-unit housing complexes, and performing urgent repairs in retail or hospitality settings. Their approach emphasizes careful planning, professional communication, and efficient execution, ensuring that commercial clients can rely on Bighorn Plumbing for both routine maintenance and emergency interventions. This versatility demonstrates the company's capacity to meet the needs of a diverse customer base, whether it involves a small residential repair or an extensive commercial project.
Safety, both for customers and employees, remains a top priority at Bighorn Plumbing. The company maintains rigorous safety protocols, continuous training programs, and compliance with all relevant regulations to ensure that every service is performed to the highest standards. Technicians are trained not only to handle plumbing systems safely but also to recognize potential hazards, including gas leaks, backflow risks, and structural vulnerabilities, before they become emergencies. This proactive approach minimizes risk, protects property, and safeguards the well-being of everyone involved. Customers benefit from peace of mind, knowing that the company's commitment to safety extends from minor repairs to complex system installations.
Bighorn Plumbing also recognizes the importance of clear, ongoing communication throughout each project. Whether assisting with a routine repair or managing a complex system installation, the company ensures that customers remain informed at every stage. This transparent communication includes outlining challenges that may arise, explaining how different parts of a system function, and discussing the potential outcomes of each option presented. Technicians are trained not only to solve technical issues but to act as guides, helping homeowners understand how to maintain optimal plumbing performance and avoid future complications. This educational approach reduces the anxiety many customers experience when dealing with unfamiliar mechanical systems and helps them make decisions with confidence rather than uncertainty.
Long-term plumbing health is another priority for the company. Bighorn Plumbing emphasizes prevention as a crucial component of responsible home and property maintenance. By educating customers about the condition of their plumbing systems, offering regular inspections, and recommending maintenance plans like the VIP Membership program, the company helps customers avoid unexpected breakdowns and costly repairs. During service visits, technicians frequently provide helpful insights into how certain habits, environmental factors, or aging plumbing components may affect the system over time. These insights empower customers to take proactive steps to protect their property, save money, and extend the lifespan of their plumbing infrastructure. This focus on education and prevention reflects the company's broader philosophy of providing value through both service and knowledge.
Customer education is an integral part of Bighorn Plumbing's approach, reflecting a commitment to transparency and empowerment. Technicians take the time to explain plumbing systems, potential issues, maintenance practices, and recommended upgrades in clear, accessible terms. This approach ensures that customers understand the reasoning behind each service and can make informed decisions that align with their priorities, whether focusing on cost savings, system longevity, or energy efficiency. By prioritizing education and proactive communication, the company strengthens trust, enhances customer satisfaction, and fosters long-term relationships that extend well beyond a single service visit.
One of the defining qualities of Bighorn Plumbing is its dedication to ongoing education and improvement. Plumbing systems and technologies continue to evolve, and the company believes that staying ahead of industry advancements is essential to delivering the highest level of service. Their technicians undergo continuous training, attend industry workshops, and keep updated on the latest safety standards, energy-efficient systems, water-saving technologies, and modern diagnostic tools. This allows them to accurately identify issues that older methods may overlook, provide preventative recommendations, and help customers adopt solutions that improve performance and reduce long-term costs. Whether integrating advanced leak detection technology, recommending more efficient water heating systems, or suggesting improvements that enhance water quality, the team brings a level of knowledge that ensures homeowners receive the most informed and beneficial solutions possible.
