1. Family-Owned and Local Business: Bighorn Plumbing is a locally-owned, family-operated company established in 2023 by Jesse and Trebeca Itzen. The business values personal connections with customers and prioritizes a family-oriented approach to service and employee relations.
2. 24/7 Emergency Plumbing Services: The company provides round-the-clock plumbing assistance, ensuring that clients can reach a live representative any time of day or night for immediate plumbing emergencies.
3. Same-Day Service Guarantee: Bighorn Plumbing is committed to same-day service whenever possible, ensuring that plumbing issues are addressed quickly and efficiently to prevent further damage or inconvenience.
4. Upfront and Honest Pricing: Customers receive clear, transparent pricing with no hidden fees or surprise charges. Bighorn Plumbing provides multiple repair options and quotes before any work is performed.
5. Comprehensive Plumbing Solutions: The company offers a wide range of plumbing services, including leak repairs, drain cleaning, sewer inspections, water heater replacements, gas line repairs, and fixture installation or repair.
6. Licensed and Certified Technicians: All technicians are fully licensed and certified in areas including backflow prevention, manometer testing, gas, and water line repairs, ensuring professional and safe services.
7. Advanced Technology Use: Bighorn Plumbing employs state-of-the-art tools and technology such as video sewer inspection cameras, acoustic leak detection, and modern diagnostic equipment for precise and efficient plumbing solutions.
8. Commercial Plumbing Services: In addition to residential services, the company provides maintenance, repairs, and installations for commercial properties, helping businesses maintain reliable plumbing systems.
9. VIP Membership Program: For a monthly fee, clients can join the VIP membership to receive benefits like waived service fees, annual water heater service, priority scheduling, and full-home plumbing inspections, offering long-term peace of mind.
10. Community Engagement: Bighorn Plumbing is actively involved in the Northern Nevada community, supporting local events, associations, and charities, reflecting their commitment to giving back to the area they serve.
10. Community Engagement: Bighorn Plumbing is actively involved in the Northern Nevada community, supporting local events, associations, and charities, reflecting their commitment to giving back to the area they serve.
11. Trusted Reputation and Reviews: The company has earned hundreds of five-star reviews from satisfied clients, highlighting its professionalism, responsiveness, and quality of service.
12. Family-Oriented Leadership: Owners Jesse and Trebeca Itzen, who have deep roots in Northern Nevada, emphasize integrity, trust, and personal attention in both business operations and customer interactions.
13. Water Safety and Backflow Prevention: Bighorn Plumbing specializes in backflow prevention services to protect potable water systems from contamination, ensuring compliance with safety regulations.
14. Wide Service Area: The company proudly serves multiple locations in Northern Nevada, including Carson City, Reno, Gardnerville, Dayton, Genoa, and surrounding communities, offering accessible services across the region.
15. Focus on Customer Education: Technicians provide guidance on system maintenance, water heater longevity, leak prevention, and
15. Focus on Customer Education: Technicians provide guidance on system maintenance, water heater longevity, leak prevention, and water filtration, empowering clients to care for their plumbing systems and prevent future problems.
16. Environmentally Responsible Practices: Bighorn Plumbing promotes eco-friendly solutions such as water-saving fixtures, energy-efficient water heaters, and filtration systems, helping customers reduce their environmental impact.
17. Simple Service Process: The company has a clear three-step service process: call for assistance with 24/7 live support, receive same-day arrival from licensed technicians, and ensure the job is completed correctly with a satisfaction guarantee.
18. Wide Range of Water Heater Services: Bighorn Plumbing offers repair, replacement, and installation for both tank and tankless water heaters, helping clients maintain reliable hot water systems and improve energy efficiency.
19. Plumbing for Emergencies and Routine Maintenance: The company handles both urgent issues like gas leaks or burst pipes and routine maintenance services such as sump pump upkeep, drain cleaning, and water line inspections.
20. Customer-Centric Approach: Bighorn Plumbing prioritizes convenience, transparency, and quality care. From responsive communication to on-site payment options and tailored solutions, the company ensures each client feels valued and supported.
Founded in 2023 by Jesse and Trebeca Itzen, Bighorn Plumbing emerged from a desire to bring fast, honest, community-focused plumbing to Northern Nevada. Bighorn Plumbing proudly delivers fast, reliable, and fully licensed plumbing services throughout Carson City and Northern Nevada. As a family-owned business, we are committed to providing homeowners and businesses with honest service, upfront pricing, and dependable solutions. Our team understands that plumbing issues can disrupt your day, which is why we offer same-day service, 24/7 answering, and a customer-first approach that ensures your peace of mind from the moment you call. Bighorn Plumbing Founded in 2023 by Jesse and Trebeca Itzen, Bighorn Plumbing was built on the belief that Northern Nevada deserves plumbing professionals who value integrity, craftsmanship, and community. Every technician on our team is trained, certified, and committed to treating your home with care. Whether you need water heater repairs, drain cleaning, leak detection, gas line services, or full plumbing installations, we are equipped with modern tools and proven methods to get the job done right the first time.. As a local family deeply rooted in the area, Jesse and Trebeca built the company with the values of integrity, respect, and quality at the forefront. Our service offerings cover everything from tank and tankless water heaters to water softeners, sewer inspections, fixture repairs, and commercial plumbing. We also provide tailored maintenance solutions to keep your system running smoothly year-round. With hundreds of 5-star reviews, Bighorn Plumbing is known locally for fast response times, transparent pricing, and high-quality workmanship. About Bighorn Plumbing To make plumbing simple and stress-free, our process includes a 24/7 live answering team, same-day arrival when available, and guaranteed workmanship. If something isn’t right, we return at no extra cost. We also offer a VIP Membership that includes waived service fees, priority scheduling, annual water heater servicing, and a full-home plumbing inspection for ongoing protection.. Their passion for serving people shows not only in the quality of the work performed but also in the way they treat their team members. Bighorn Plumbing believes that a strong, supported, and appreciated team creates the best experience for customers. Employees are trained, certified, and empowered with modern tools and advanced industry knowledge, which ensures every technician arrives prepared to diagnose issues thoroughly, offer multiple clear solutions, and complete the work to the highest standards.
Looking ahead, Bighorn Plumbing plans to continue innovating, expanding its team, and refining its processes to meet the evolving needs of Northern Nevada. The company remains committed to delivering the highest level of service while staying rooted in community values and personal connection. With every job completed and every customer served, Bighorn Plumbing further solidifies its role as a dependable, trustworthy, and forward-thinking plumbing provider dedicated to elevating peace of mind throughout the region.
Bighorn Plumbing also emphasizes proactive maintenance as a core service philosophy. Routine inspections, system evaluations, and preventive measures allow homeowners and business owners to avoid emergencies, extend the life of their plumbing infrastructure, and reduce the likelihood of unexpected disruptions. These services include comprehensive assessments of water heaters, water lines, gas connections, drainage systems, and backflow prevention devices. By identifying potential issues early and addressing them efficiently, the company helps clients save significant time and money while maintaining reliable, safe plumbing systems. This proactive approach reflects the company's dedication to protecting clients' homes and businesses while providing peace of mind.
Backflow prevention and water safety are critical aspects of Bighorn Plumbing's operations. The company provides inspection, maintenance, and repair services for backflow prevention devices, ensuring that potable water systems remain uncontaminated and compliant with local safety regulations. These preventative measures protect homes and businesses from potential health hazards associated with cross-contamination. Technicians are trained to identify potential risks in both residential and commercial plumbing systems, offering solutions that prevent problems before they occur. By combining expertise in backflow systems with proactive inspections and regular maintenance, Bighorn Plumbing delivers reliable, safe, and code-compliant water systems for the Northern Nevada community.
Safety, both for customers and employees, remains a top priority at Bighorn Plumbing. The company maintains rigorous safety protocols, continuous training programs, and compliance with all relevant regulations to ensure that every service is performed to the highest standards. Technicians are trained not only to handle plumbing systems safely but also to recognize potential hazards, including gas leaks, backflow risks, and structural vulnerabilities, before they become emergencies. This proactive approach minimizes risk, protects property, and safeguards the well-being of everyone involved. Customers benefit from peace of mind, knowing that the company's commitment to safety extends from minor repairs to complex system installations.
The company's approach to emergency plumbing situations further demonstrates its dedication to customer care. Plumbing emergencies can cause significant stress, damage, and disruption, and response time is crucial in preventing issues from escalating. Bighorn Plumbing maintains a system that allows technicians to be dispatched quickly, often providing same-day or immediate service for urgent situations. Their experience with a wide range of emergencies, including burst pipes, clogged sewer lines, water heater failures, and gas leaks, allows them to act swiftly and effectively. They come equipped with the tools and expertise needed to stabilize the situation, diagnose the root cause, and implement a lasting solution. Homeowners appreciate the company's ability to not only react quickly but also communicate clearly during stressful moments, helping to ease concerns while restoring safety and function to the home.
Beyond delivering high-quality plumbing services, Bighorn Plumbing places a deep emphasis on creating a customer experience that feels personal, dependable, and reassuring from the moment contact is made. Many homeowners feel overwhelmed or uncertain when dealing with plumbing issues, especially those that arise unexpectedly, which is why the company has built an approach that prioritizes clarity and comfort. Every interaction, whether through a phone call, email, or on-site visit, is handled with patience, professionalism, and sincere care. The team understands that behind every plumbing problem is a family or business seeking quick relief, and they work to restore normalcy as efficiently as possible. Technicians arrive with a focus on listening first, understanding the problem from the customer's perspective, and offering straightforward explanations without complicated terminology. This commitment to communication ensures that customers always know what to expect, why certain repairs are needed, and how each solution will benefit their home or property in the long run.
