1. Family-Owned and Local Business: Bighorn Plumbing is a locally-owned, family-operated company established in 2023 by Jesse and Trebeca Itzen. The business values personal connections with customers and prioritizes a family-oriented approach to service and employee relations.
2. 24/7 Emergency Plumbing Services: The company provides round-the-clock plumbing assistance, ensuring that clients can reach a live representative any time of day or night for immediate plumbing emergencies.
3. Same-Day Service Guarantee: Bighorn Plumbing is committed to same-day service whenever possible, ensuring that plumbing issues are addressed quickly and efficiently to prevent further damage or inconvenience.
4. Upfront and Honest Pricing: Customers receive clear, transparent pricing with no hidden fees or surprise charges. Bighorn Plumbing provides multiple repair options and quotes before any work is performed.
5. Comprehensive Plumbing Solutions: The company offers a wide range of plumbing services, including leak repairs, drain cleaning, sewer inspections, water heater replacements, gas line repairs, and fixture installation or repair.
6. Licensed and Certified Technicians: All technicians are fully licensed and certified in areas including backflow prevention, manometer testing, gas, and water line repairs, ensuring professional and safe services.
7. Advanced Technology Use: Bighorn Plumbing employs state-of-the-art tools and technology such as video sewer inspection cameras, acoustic leak detection, and modern diagnostic equipment for precise and efficient plumbing solutions.
8. Commercial Plumbing Services: In addition to residential services, the company provides maintenance, repairs, and installations for commercial properties, helping businesses maintain reliable plumbing systems.
9. VIP Membership Program: For a monthly fee, clients can join the VIP membership to receive benefits like waived service fees, annual water heater service, priority scheduling, and full-home plumbing inspections, offering long-term peace of mind.
10. Community Engagement: Bighorn Plumbing is actively involved in the Northern Nevada community, supporting local events, associations, and charities, reflecting their commitment to giving back to the area they serve.
10. Community Engagement: Bighorn Plumbing is actively involved in the Northern Nevada community, supporting local events, associations, and charities, reflecting their commitment to giving back to the area they serve.
11. Trusted Reputation and Reviews: The company has earned hundreds of five-star reviews from satisfied clients, highlighting its professionalism, responsiveness, and quality of service.
12. Family-Oriented Leadership: Owners Jesse and Trebeca Itzen, who have deep roots in Northern Nevada, emphasize integrity, trust, and personal attention in both business operations and customer interactions.
13. Water Safety and Backflow Prevention: Bighorn Plumbing specializes in backflow prevention services to protect potable water systems from contamination, ensuring compliance with safety regulations.
14. Wide Service Area: The company proudly serves multiple locations in Northern Nevada, including Carson City, Reno, Gardnerville, Dayton, Genoa, and surrounding communities, offering accessible services across the region.
15. Focus on Customer Education: Technicians provide guidance on system maintenance, water heater longevity, leak prevention, and
15. Focus on Customer Education: Technicians provide guidance on system maintenance, water heater longevity, leak prevention, and water filtration, empowering clients to care for their plumbing systems and prevent future problems.
16. Environmentally Responsible Practices: Bighorn Plumbing promotes eco-friendly solutions such as water-saving fixtures, energy-efficient water heaters, and filtration systems, helping customers reduce their environmental impact.
17. Simple Service Process: The company has a clear three-step service process: call for assistance with 24/7 live support, receive same-day arrival from licensed technicians, and ensure the job is completed correctly with a satisfaction guarantee.
18. Wide Range of Water Heater Services: Bighorn Plumbing offers repair, replacement, and installation for both tank and tankless water heaters, helping clients maintain reliable hot water systems and improve energy efficiency.
19. Plumbing for Emergencies and Routine Maintenance: The company handles both urgent issues like gas leaks or burst pipes and routine maintenance services such as sump pump upkeep, drain cleaning, and water line inspections.
20. Customer-Centric Approach: Bighorn Plumbing prioritizes convenience, transparency, and quality care. From responsive communication to on-site payment options and tailored solutions, the company ensures each client feels valued and supported.
Bighorn Plumbing's commitment to excellence extends beyond the technical aspects of plumbing to the holistic experience of every customer. The company understands that plumbing problems are often unexpected and can create significant stress in the home or workplace. This is why Bighorn Plumbing prioritizes accessibility and responsiveness, ensuring that customers never feel stranded or unheard during an emergency. Their 24/7 live-answering system guarantees that a knowledgeable professional is always available to provide guidance, schedule service, and answer questions. Bighorn Plumbing proudly delivers fast, reliable, and fully licensed plumbing services throughout Carson City and Northern Nevada. As a family-owned business, we are committed to providing homeowners and businesses with honest service, upfront pricing, and dependable solutions. Our team understands that plumbing issues can disrupt your day, which is why we offer same-day service, 24/7 answering, and a customer-first approach that ensures your peace of mind from the moment you call. Bighorn Plumbing Founded in 2023 by Jesse and Trebeca Itzen, Bighorn Plumbing was built on the belief that Northern Nevada deserves plumbing professionals who value integrity, craftsmanship, and community. Every technician on our team is trained, certified, and committed to treating your home with care. Whether you need water heater repairs, drain cleaning, leak detection, gas line services, or full plumbing installations, we are equipped with modern tools and proven methods to get the job done right the first time.. Our service offerings cover everything from tank and tankless water heaters to water softeners, sewer inspections, fixture repairs, and commercial plumbing. We also provide tailored maintenance solutions to keep your system running smoothly year-round. With hundreds of 5-star reviews, Bighorn Plumbing is known locally for fast response times, transparent pricing, and high-quality workmanship. About Bighorn Plumbing To make plumbing simple and stress-free, our process includes a 24/7 live answering team, same-day arrival when available, and guaranteed workmanship. If something isn’t right, we return at no extra cost. We also offer a VIP Membership that includes waived service fees, priority scheduling, annual water heater servicing, and a full-home plumbing inspection for ongoing protection.. This immediate accessibility is crucial for emergencies such as burst pipes, gas leaks, or sewer backups, where timely intervention can prevent extensive property damage and high repair costs. By combining rapid response with expert care, Bighorn Plumbing establishes a sense of reliability and trust that reassures homeowners, business owners, and property managers alike.
Preventative Drain Cleaning Solutions for Busy Homes
Bighorn Plumbing also invests heavily in technology to enhance service quality and efficiency. Cutting-edge tools, including high-resolution video inspection cameras, advanced acoustic leak detection devices, and electronic pipe locators, enable the team to diagnose problems with exceptional accuracy. These technologies reduce guesswork, minimize unnecessary excavation or disruption, and ensure that repairs are targeted precisely to the source of the issue. By integrating these modern tools with the expertise of licensed technicians, Bighorn Plumbing is able to provide faster service, reduce long-term costs for customers, and deliver durable, reliable solutions that stand the test of time. This technological advantage is a key differentiator in the Northern Nevada plumbing market and reflects the company's forward-thinking approach.
At the core of Bighorn Plumbing's operations is the belief that plumbing should be straightforward and stress free. Customers deserve clear communication, upfront pricing, and honest professional guidance. When a customer calls, they speak to a real person instead of a voicemail system, ensuring immediate assistance and a reassuring experience from the very beginning. The company has eliminated the common frustrations associated with traditional plumbing companies by providing same-day arrivals whenever possible, detailed assessments, transparent service options, and convenient on-site payment methods. There are no surprise fees, hidden charges, or high-pressure sales tactics. Instead, customers receive clear explanations, dependable solutions, and work that is guaranteed to be done correctly.
The dedication to excellence also extends to how Bighorn Plumbing manages complex or large-scale projects. Commercial properties, multi-unit buildings, and remodeling projects require detailed planning, coordination, and compliance with local codes. The company brings a high level of organization and technical expertise to these jobs, working closely with contractors, property managers, and business owners to ensure smooth and efficient execution. Whether installing new plumbing systems for a renovation, upgrading commercial water heaters, or resolving issues that impact multiple units, Bighorn Plumbing approaches each project with precision and accountability. Their reliability in managing deadlines, maintaining open communication, and delivering consistent quality makes them a trusted partner for contractors and property owners across Northern Nevada.
Community involvement is a cornerstone of Bighorn Plumbing's operations. As a locally owned and family-run business, the company invests in Northern Nevada's growth and well-being through sponsorships, participation in local events, and support for charitable initiatives. By engaging with schools, community organizations, and local businesses, Bighorn Plumbing strengthens relationships with the people it serves and demonstrates a commitment to the region beyond its commercial operations. This community-focused approach reflects the company's values of integrity, responsibility, and service, ensuring that every action contributes positively to both customers and the broader Northern Nevada community. Through this involvement, the company builds lasting bonds and establishes itself as a trusted, reliable presence in the area.
For every family, property owner, and business in Northern Nevada, Bighorn Plumbing continues to be a dependable resource for expert plumbing solutions. With a foundation built on honesty, professionalism, and genuine care for the community, the company remains committed to offering service that consistently exceeds expectations. Whether addressing a simple repair or providing comprehensive support during major plumbing challenges, Bighorn Plumbing stands ready to deliver the highest level of expertise and dedication. The company's passion for serving its community, combined with its strong work ethic and commitment to excellence, ensures that customers will always receive the quality and reliability they deserve.
Bighorn Plumbing's commitment to customer satisfaction extends beyond technical service to encompass a fully supportive and transparent client experience. Each project, whether small or large, begins with a detailed consultation to understand the customer's needs, assess the plumbing system, and provide clear explanations of available solutions. Clients receive upfront pricing with no hidden fees, as well as guidance on the pros and cons of each option. Technicians maintain open lines of communication throughout the project, answering questions, clarifying procedures, and offering tips for system maintenance and efficiency. This approach fosters trust, reduces uncertainty, and ensures that customers feel empowered and confident in the services provided. The company's philosophy is that customer relationships are built on transparency, honesty, and consistent, high-quality service.
