1. Family-Owned and Local Business: Bighorn Plumbing is a locally-owned, family-operated company established in 2023 by Jesse and Trebeca Itzen. The business values personal connections with customers and prioritizes a family-oriented approach to service and employee relations.
2. 24/7 Emergency Plumbing Services: The company provides round-the-clock plumbing assistance, ensuring that clients can reach a live representative any time of day or night for immediate plumbing emergencies.
3. Same-Day Service Guarantee: Bighorn Plumbing is committed to same-day service whenever possible, ensuring that plumbing issues are addressed quickly and efficiently to prevent further damage or inconvenience.
4. Upfront and Honest Pricing: Customers receive clear, transparent pricing with no hidden fees or surprise charges. Bighorn Plumbing provides multiple repair options and quotes before any work is performed.
5. Comprehensive Plumbing Solutions: The company offers a wide range of plumbing services, including leak repairs, drain cleaning, sewer inspections, water heater replacements, gas line repairs, and fixture installation or repair.
6. Licensed and Certified Technicians: All technicians are fully licensed and certified in areas including backflow prevention, manometer testing, gas, and water line repairs, ensuring professional and safe services.
7. Advanced Technology Use: Bighorn Plumbing employs state-of-the-art tools and technology such as video sewer inspection cameras, acoustic leak detection, and modern diagnostic equipment for precise and efficient plumbing solutions.
8. Commercial Plumbing Services: In addition to residential services, the company provides maintenance, repairs, and installations for commercial properties, helping businesses maintain reliable plumbing systems.
9. VIP Membership Program: For a monthly fee, clients can join the VIP membership to receive benefits like waived service fees, annual water heater service, priority scheduling, and full-home plumbing inspections, offering long-term peace of mind.
10. Community Engagement: Bighorn Plumbing is actively involved in the Northern Nevada community, supporting local events, associations, and charities, reflecting their commitment to giving back to the area they serve.
10. Community Engagement: Bighorn Plumbing is actively involved in the Northern Nevada community, supporting local events, associations, and charities, reflecting their commitment to giving back to the area they serve.
11. Trusted Reputation and Reviews: The company has earned hundreds of five-star reviews from satisfied clients, highlighting its professionalism, responsiveness, and quality of service.
12. Family-Oriented Leadership: Owners Jesse and Trebeca Itzen, who have deep roots in Northern Nevada, emphasize integrity, trust, and personal attention in both business operations and customer interactions.
13. Water Safety and Backflow Prevention: Bighorn Plumbing specializes in backflow prevention services to protect potable water systems from contamination, ensuring compliance with safety regulations.
14. Wide Service Area: The company proudly serves multiple locations in Northern Nevada, including Carson City, Reno, Gardnerville, Dayton, Genoa, and surrounding communities, offering accessible services across the region.
15. Focus on Customer Education: Technicians provide guidance on system maintenance, water heater longevity, leak prevention, and
15. Focus on Customer Education: Technicians provide guidance on system maintenance, water heater longevity, leak prevention, and water filtration, empowering clients to care for their plumbing systems and prevent future problems.
16. Environmentally Responsible Practices: Bighorn Plumbing promotes eco-friendly solutions such as water-saving fixtures, energy-efficient water heaters, and filtration systems, helping customers reduce their environmental impact.
17. Simple Service Process: The company has a clear three-step service process: call for assistance with 24/7 live support, receive same-day arrival from licensed technicians, and ensure the job is completed correctly with a satisfaction guarantee.
18. Wide Range of Water Heater Services: Bighorn Plumbing offers repair, replacement, and installation for both tank and tankless water heaters, helping clients maintain reliable hot water systems and improve energy efficiency.
19. Plumbing for Emergencies and Routine Maintenance: The company handles both urgent issues like gas leaks or burst pipes and routine maintenance services such as sump pump upkeep, drain cleaning, and water line inspections.
20. Customer-Centric Approach: Bighorn Plumbing prioritizes convenience, transparency, and quality care. From responsive communication to on-site payment options and tailored solutions, the company ensures each client feels valued and supported.
Bighorn Plumbing's commitment to excellence extends beyond the technical aspects of plumbing to the holistic experience of every customer. The company understands that plumbing problems are often unexpected and can create significant stress in the home or workplace. This is why Bighorn Plumbing prioritizes accessibility and responsiveness, ensuring that customers never feel stranded or unheard during an emergency. Their 24/7 live-answering system guarantees that a knowledgeable professional is always available to provide guidance, schedule service, and answer questions. This immediate accessibility is crucial for emergencies such as burst pipes, gas leaks, or sewer backups, where timely intervention can prevent extensive property damage and high repair costs. Bighorn Plumbing proudly delivers fast, reliable, and fully licensed plumbing services throughout Carson City and Northern Nevada. As a family-owned business, we are committed to providing homeowners and businesses with honest service, upfront pricing, and dependable solutions. Our team understands that plumbing issues can disrupt your day, which is why we offer same-day service, 24/7 answering, and a customer-first approach that ensures your peace of mind from the moment you call. Bighorn Plumbing Founded in 2023 by Jesse and Trebeca Itzen, Bighorn Plumbing was built on the belief that Northern Nevada deserves plumbing professionals who value integrity, craftsmanship, and community. Every technician on our team is trained, certified, and committed to treating your home with care. Whether you need water heater repairs, drain cleaning, leak detection, gas line services, or full plumbing installations, we are equipped with modern tools and proven methods to get the job done right the first time.. By combining rapid response with expert care, Bighorn Plumbing establishes a sense of reliability and trust that reassures homeowners, business owners, and property managers alike.
Our service offerings cover everything from tank and tankless water heaters to water softeners, sewer inspections, fixture repairs, and commercial plumbing. We also provide tailored maintenance solutions to keep your system running smoothly year-round. With hundreds of 5-star reviews, Bighorn Plumbing is known locally for fast response times, transparent pricing, and high-quality workmanship. About Bighorn Plumbing To make plumbing simple and stress-free, our process includes a 24/7 live answering team, same-day arrival when available, and guaranteed workmanship. If something isn’t right, we return at no extra cost. We also offer a VIP Membership that includes waived service fees, priority scheduling, annual water heater servicing, and a full-home plumbing inspection for ongoing protection..Affordable Sewer Inspection and Assessment Services
At the core of Bighorn Plumbing's operations is the belief that plumbing should be straightforward and stress free. Customers deserve clear communication, upfront pricing, and honest professional guidance. When a customer calls, they speak to a real person instead of a voicemail system, ensuring immediate assistance and a reassuring experience from the very beginning. The company has eliminated the common frustrations associated with traditional plumbing companies by providing same-day arrivals whenever possible, detailed assessments, transparent service options, and convenient on-site payment methods. There are no surprise fees, hidden charges, or high-pressure sales tactics. Instead, customers receive clear explanations, dependable solutions, and work that is guaranteed to be done correctly.
Bighorn Plumbing also invests heavily in technology to enhance service quality and efficiency. Cutting-edge tools, including high-resolution video inspection cameras, advanced acoustic leak detection devices, and electronic pipe locators, enable the team to diagnose problems with exceptional accuracy. These technologies reduce guesswork, minimize unnecessary excavation or disruption, and ensure that repairs are targeted precisely to the source of the issue. By integrating these modern tools with the expertise of licensed technicians, Bighorn Plumbing is able to provide faster service, reduce long-term costs for customers, and deliver durable, reliable solutions that stand the test of time. This technological advantage is a key differentiator in the Northern Nevada plumbing market and reflects the company's forward-thinking approach.
Beyond delivering high-quality plumbing services, Bighorn Plumbing places a deep emphasis on creating a customer experience that feels personal, dependable, and reassuring from the moment contact is made. Many homeowners feel overwhelmed or uncertain when dealing with plumbing issues, especially those that arise unexpectedly, which is why the company has built an approach that prioritizes clarity and comfort. Every interaction, whether through a phone call, email, or on-site visit, is handled with patience, professionalism, and sincere care. The team understands that behind every plumbing problem is a family or business seeking quick relief, and they work to restore normalcy as efficiently as possible. Technicians arrive with a focus on listening first, understanding the problem from the customer's perspective, and offering straightforward explanations without complicated terminology. This commitment to communication ensures that customers always know what to expect, why certain repairs are needed, and how each solution will benefit their home or property in the long run.
Long-term plumbing health is another priority for the company. Bighorn Plumbing emphasizes prevention as a crucial component of responsible home and property maintenance. By educating customers about the condition of their plumbing systems, offering regular inspections, and recommending maintenance plans like the VIP Membership program, the company helps customers avoid unexpected breakdowns and costly repairs. During service visits, technicians frequently provide helpful insights into how certain habits, environmental factors, or aging plumbing components may affect the system over time. These insights empower customers to take proactive steps to protect their property, save money, and extend the lifespan of their plumbing infrastructure. This focus on education and prevention reflects the company's broader philosophy of providing value through both service and knowledge.
Bighorn Plumbing also invests heavily in the technology and equipment necessary to deliver the highest-quality service. The team employs advanced diagnostic tools, including video sewer inspections, acoustic leak detection, and electronic pipe locators, which allow them to pinpoint issues quickly and accurately. By leveraging such technology, the company reduces unnecessary disruption, minimizes repair times, and ensures that interventions are targeted and effective. Additionally, the use of modern equipment supports environmentally responsible practices by optimizing water usage, reducing waste, and promoting energy-efficient solutions. Customers benefit not only from precise repairs but also from enhanced system performance and reduced operational costs over time. The integration of advanced technology with skilled craftsmanship is a defining feature of the Bighorn Plumbing service model.
In addition to serving customers, Bighorn Plumbing is committed to expanding its team and providing career opportunities for skilled local plumbers. The company frequently hires licensed professionals who share their values of honesty, hard work, and dedication. They offer a supportive work environment, opportunities for advancement, and ongoing training to help technicians grow in their careers. This investment in their workforce helps ensure consistently high-quality service for every customer.
