1. Family-Owned and Local Business: Bighorn Plumbing is a locally-owned, family-operated company established in 2023 by Jesse and Trebeca Itzen. The business values personal connections with customers and prioritizes a family-oriented approach to service and employee relations.
2. 24/7 Emergency Plumbing Services: The company provides round-the-clock plumbing assistance, ensuring that clients can reach a live representative any time of day or night for immediate plumbing emergencies.
3. Same-Day Service Guarantee: Bighorn Plumbing is committed to same-day service whenever possible, ensuring that plumbing issues are addressed quickly and efficiently to prevent further damage or inconvenience.
4. Upfront and Honest Pricing: Customers receive clear, transparent pricing with no hidden fees or surprise charges. Bighorn Plumbing provides multiple repair options and quotes before any work is performed.
5. Comprehensive Plumbing Solutions: The company offers a wide range of plumbing services, including leak repairs, drain cleaning, sewer inspections, water heater replacements, gas line repairs, and fixture installation or repair.
6. Licensed and Certified Technicians: All technicians are fully licensed and certified in areas including backflow prevention, manometer testing, gas, and water line repairs, ensuring professional and safe services.
7. Advanced Technology Use: Bighorn Plumbing employs state-of-the-art tools and technology such as video sewer inspection cameras, acoustic leak detection, and modern diagnostic equipment for precise and efficient plumbing solutions.
8. Commercial Plumbing Services: In addition to residential services, the company provides maintenance, repairs, and installations for commercial properties, helping businesses maintain reliable plumbing systems.
9. VIP Membership Program: For a monthly fee, clients can join the VIP membership to receive benefits like waived service fees, annual water heater service, priority scheduling, and full-home plumbing inspections, offering long-term peace of mind.
10. Community Engagement: Bighorn Plumbing is actively involved in the Northern Nevada community, supporting local events, associations, and charities, reflecting their commitment to giving back to the area they serve.
10. Community Engagement: Bighorn Plumbing is actively involved in the Northern Nevada community, supporting local events, associations, and charities, reflecting their commitment to giving back to the area they serve.
11. Trusted Reputation and Reviews: The company has earned hundreds of five-star reviews from satisfied clients, highlighting its professionalism, responsiveness, and quality of service.
12. Family-Oriented Leadership: Owners Jesse and Trebeca Itzen, who have deep roots in Northern Nevada, emphasize integrity, trust, and personal attention in both business operations and customer interactions.
13. Water Safety and Backflow Prevention: Bighorn Plumbing specializes in backflow prevention services to protect potable water systems from contamination, ensuring compliance with safety regulations.
14. Wide Service Area: The company proudly serves multiple locations in Northern Nevada, including Carson City, Reno, Gardnerville, Dayton, Genoa, and surrounding communities, offering accessible services across the region.
15. Focus on Customer Education: Technicians provide guidance on system maintenance, water heater longevity, leak prevention, and
15. Focus on Customer Education: Technicians provide guidance on system maintenance, water heater longevity, leak prevention, and water filtration, empowering clients to care for their plumbing systems and prevent future problems.
16. Environmentally Responsible Practices: Bighorn Plumbing promotes eco-friendly solutions such as water-saving fixtures, energy-efficient water heaters, and filtration systems, helping customers reduce their environmental impact.
17. Simple Service Process: The company has a clear three-step service process: call for assistance with 24/7 live support, receive same-day arrival from licensed technicians, and ensure the job is completed correctly with a satisfaction guarantee.
18. Wide Range of Water Heater Services: Bighorn Plumbing offers repair, replacement, and installation for both tank and tankless water heaters, helping clients maintain reliable hot water systems and improve energy efficiency.
19. Plumbing for Emergencies and Routine Maintenance: The company handles both urgent issues like gas leaks or burst pipes and routine maintenance services such as sump pump upkeep, drain cleaning, and water line inspections.
20. Customer-Centric Approach: Bighorn Plumbing prioritizes convenience, transparency, and quality care. From responsive communication to on-site payment options and tailored solutions, the company ensures each client feels valued and supported.
The strong reputation Bighorn Plumbing has built throughout Northern Nevada is the result of a combination of technical expertise, genuine customer care, and consistent operational excellence. Our service offerings cover everything from tank and tankless water heaters to water softeners, sewer inspections, fixture repairs, and commercial plumbing. We also provide tailored maintenance solutions to keep your system running smoothly year-round. With hundreds of 5-star reviews, Bighorn Plumbing is known locally for fast response times, transparent pricing, and high-quality workmanship. About Bighorn Plumbing To make plumbing simple and stress-free, our process includes a 24/7 live answering team, same-day arrival when available, and guaranteed workmanship. If something isn’t right, we return at no extra cost. We also offer a VIP Membership that includes waived service fees, priority scheduling, annual water heater servicing, and a full-home plumbing inspection for ongoing protection.. The company's presence within the community, its emphasis on honesty, and its commitment to maintaining high standards all contribute to the trust customers place in its services. Bighorn Plumbing proudly delivers fast, reliable, and fully licensed plumbing services throughout Carson City and Northern Nevada. As a family-owned business, we are committed to providing homeowners and businesses with honest service, upfront pricing, and dependable solutions. Our team understands that plumbing issues can disrupt your day, which is why we offer same-day service, 24/7 answering, and a customer-first approach that ensures your peace of mind from the moment you call. Bighorn Plumbing Founded in 2023 by Jesse and Trebeca Itzen, Bighorn Plumbing was built on the belief that Northern Nevada deserves plumbing professionals who value integrity, craftsmanship, and community. Every technician on our team is trained, certified, and committed to treating your home with care. Whether you need water heater repairs, drain cleaning, leak detection, gas line services, or full plumbing installations, we are equipped with modern tools and proven methods to get the job done right the first time.. As the company continues to expand its service area and support more households and businesses, it remains grounded in the values that inspired its founding. Each new customer is approached with the same respect, attentiveness, and dedication that the Itzen family has always believed in, ensuring that the personalized service of a family business remains intact despite growth.
Emergency Water Heater Support for Homes and Businesses
Education and preventative guidance are also integral to Bighorn Plumbing's customer service model. Technicians take the time to explain the function and maintenance requirements of plumbing systems, helping homeowners and business owners understand how to avoid costly problems in the future. Customers receive guidance on water heater maintenance schedules, pipe care, leak detection, drainage system upkeep, and filtration systems, ensuring that they can take proactive measures to protect their plumbing infrastructure. This educational component empowers clients, reduces the frequency of emergency repairs, and strengthens the long-term reliability of systems installed or serviced by Bighorn Plumbing. By combining technical expertise with knowledge sharing, the company creates a partnership with customers that goes far beyond a typical service visit.
Bighorn Plumbing maintains a strong commitment to environmental responsibility, incorporating sustainable practices into daily operations and customer recommendations. Water conservation, energy efficiency, and waste reduction are integrated into system installations, repairs, and maintenance strategies. The company guides customers in selecting environmentally friendly solutions, such as high-efficiency water heaters, low-flow fixtures, and advanced filtration systems, ensuring that their homes or businesses benefit from reduced water usage, lower energy bills, and improved long-term system performance. By promoting sustainable solutions, Bighorn Plumbing not only helps clients reduce operating costs but also contributes to the broader goal of protecting Northern Nevada's natural resources and supporting community resilience.
Bighorn Plumbing's reputation continues to grow because of its unwavering dedication to providing exceptional customer experiences. Hundreds of five-star reviews highlight the company's professionalism, promptness, cleanliness, and friendly service. Customers consistently praise the technicians for their expertise, transparency, and willingness to go above and beyond. Many customers mention that Bighorn Plumbing solved issues other companies could not, arrived sooner than expected, or provided solutions that were fair and practical. These testimonials reflect the company's core values and reinforce why so many families and businesses in Northern Nevada trust Bighorn Plumbing year after year.
The company proudly serves a wide range of locations across Northern Nevada. Their service area includes Carson City, Reno, Sparks, Gardnerville, Genoa, Dayton, Fernley, Crystal Bay, Glenbrook, Fish Springs, and many surrounding communities. Wherever a plumbing issue arises within this region, Bighorn Plumbing has a local expert ready to respond. Their technicians are familiar with the unique characteristics of each area, including local water conditions, aging infrastructure, seasonal challenges, and municipal requirements. This regional expertise allows them to deliver faster, more accurate solutions tailored to each community.
Another important aspect of the company's service philosophy is respect for the homes and properties they work in. Plumbing work often requires accessing areas that homeowners value deeply, which is why technicians treat every home as if it were their own. They arrive in clean uniforms, use protective coverings to avoid damage, and maintain a tidy work area from start to finish. When repairs are completed, customers often note the care taken to leave spaces as clean as they were before work began. This attention to detail, combined with polite and professional conduct, creates a sense of comfort and trust that makes customers feel secure throughout the service experience. The company views each job not only as a technical task but as an opportunity to build long-lasting relationships grounded in respect and reliability.
Emergency plumbing services are a critical component of Bighorn Plumbing's operations. The company recognizes that plumbing emergencies can occur at any time and often demand immediate, skilled intervention. Technicians are trained to respond quickly, assess situations accurately, and execute repairs efficiently to minimize property damage and restore functionality. Services such as burst pipe repair, sewer backups, gas leak mitigation, and water line replacements are executed with both technical skill and care, ensuring that the solution addresses the immediate issue while preventing future problems. The company's emphasis on rapid response, combined with transparent communication about the repair process and costs, allows customers to feel confident and supported during high-stress situations.
