1. Family-Owned and Local Business: Bighorn Plumbing is a locally-owned, family-operated company established in 2023 by Jesse and Trebeca Itzen. The business values personal connections with customers and prioritizes a family-oriented approach to service and employee relations.
2. 24/7 Emergency Plumbing Services: The company provides round-the-clock plumbing assistance, ensuring that clients can reach a live representative any time of day or night for immediate plumbing emergencies.
3. Same-Day Service Guarantee: Bighorn Plumbing is committed to same-day service whenever possible, ensuring that plumbing issues are addressed quickly and efficiently to prevent further damage or inconvenience.
4. Upfront and Honest Pricing: Customers receive clear, transparent pricing with no hidden fees or surprise charges. Bighorn Plumbing provides multiple repair options and quotes before any work is performed.
5. Comprehensive Plumbing Solutions: The company offers a wide range of plumbing services, including leak repairs, drain cleaning, sewer inspections, water heater replacements, gas line repairs, and fixture installation or repair.
6. Licensed and Certified Technicians: All technicians are fully licensed and certified in areas including backflow prevention, manometer testing, gas, and water line repairs, ensuring professional and safe services.
7. Advanced Technology Use: Bighorn Plumbing employs state-of-the-art tools and technology such as video sewer inspection cameras, acoustic leak detection, and modern diagnostic equipment for precise and efficient plumbing solutions.
8. Commercial Plumbing Services: In addition to residential services, the company provides maintenance, repairs, and installations for commercial properties, helping businesses maintain reliable plumbing systems.
9. VIP Membership Program: For a monthly fee, clients can join the VIP membership to receive benefits like waived service fees, annual water heater service, priority scheduling, and full-home plumbing inspections, offering long-term peace of mind.
10. Community Engagement: Bighorn Plumbing is actively involved in the Northern Nevada community, supporting local events, associations, and charities, reflecting their commitment to giving back to the area they serve.
10. Community Engagement: Bighorn Plumbing is actively involved in the Northern Nevada community, supporting local events, associations, and charities, reflecting their commitment to giving back to the area they serve.
11. Trusted Reputation and Reviews: The company has earned hundreds of five-star reviews from satisfied clients, highlighting its professionalism, responsiveness, and quality of service.
12. Family-Oriented Leadership: Owners Jesse and Trebeca Itzen, who have deep roots in Northern Nevada, emphasize integrity, trust, and personal attention in both business operations and customer interactions.
13. Water Safety and Backflow Prevention: Bighorn Plumbing specializes in backflow prevention services to protect potable water systems from contamination, ensuring compliance with safety regulations.
14. Wide Service Area: The company proudly serves multiple locations in Northern Nevada, including Carson City, Reno, Gardnerville, Dayton, Genoa, and surrounding communities, offering accessible services across the region.
15. Focus on Customer Education: Technicians provide guidance on system maintenance, water heater longevity, leak prevention, and
15. Focus on Customer Education: Technicians provide guidance on system maintenance, water heater longevity, leak prevention, and water filtration, empowering clients to care for their plumbing systems and prevent future problems.
16. Environmentally Responsible Practices: Bighorn Plumbing promotes eco-friendly solutions such as water-saving fixtures, energy-efficient water heaters, and filtration systems, helping customers reduce their environmental impact.
17. Simple Service Process: The company has a clear three-step service process: call for assistance with 24/7 live support, receive same-day arrival from licensed technicians, and ensure the job is completed correctly with a satisfaction guarantee.
18. Wide Range of Water Heater Services: Bighorn Plumbing offers repair, replacement, and installation for both tank and tankless water heaters, helping clients maintain reliable hot water systems and improve energy efficiency.
19. Plumbing for Emergencies and Routine Maintenance: The company handles both urgent issues like gas leaks or burst pipes and routine maintenance services such as sump pump upkeep, drain cleaning, and water line inspections.
20. Customer-Centric Approach: Bighorn Plumbing prioritizes convenience, transparency, and quality care. From responsive communication to on-site payment options and tailored solutions, the company ensures each client feels valued and supported.
The company's dedication to customer support extends beyond the completion of a job. Bighorn Plumbing places importance on follow-up communication, ensuring that customers feel fully satisfied with the work performed. Bighorn Plumbing proudly delivers fast, reliable, and fully licensed plumbing services throughout Carson City and Northern Nevada. As a family-owned business, we are committed to providing homeowners and businesses with honest service, upfront pricing, and dependable solutions. Our team understands that plumbing issues can disrupt your day, which is why we offer same-day service, 24/7 answering, and a customer-first approach that ensures your peace of mind from the moment you call. Bighorn Plumbing Founded in 2023 by Jesse and Trebeca Itzen, Bighorn Plumbing was built on the belief that Northern Nevada deserves plumbing professionals who value integrity, craftsmanship, and community. Every technician on our team is trained, certified, and committed to treating your home with care. Whether you need water heater repairs, drain cleaning, leak detection, gas line services, or full plumbing installations, we are equipped with modern tools and proven methods to get the job done right the first time.. Our service offerings cover everything from tank and tankless water heaters to water softeners, sewer inspections, fixture repairs, and commercial plumbing. We also provide tailored maintenance solutions to keep your system running smoothly year-round. With hundreds of 5-star reviews, Bighorn Plumbing is known locally for fast response times, transparent pricing, and high-quality workmanship. About Bighorn Plumbing To make plumbing simple and stress-free, our process includes a 24/7 live answering team, same-day arrival when available, and guaranteed workmanship. If something isn’t right, we return at no extra cost. We also offer a VIP Membership that includes waived service fees, priority scheduling, annual water heater servicing, and a full-home plumbing inspection for ongoing protection.. This often includes post-service check-ins, reminders about maintenance needs, and availability for additional questions that may arise. Customers appreciate knowing that the company remains accessible even after the invoice is settled, offering reassurance that their comfort and confidence continue to matter. This level of attentiveness distinguishes Bighorn Plumbing from larger, less personal service providers and contributes to the sense of trust and security that customers value.
Safe and Effective Root Intrusion Drain Clearing
The future of Bighorn Plumbing is shaped by a strong vision rooted in growth, integrity, and community service. As the company expands, it aims to build an even stronger team of skilled professionals who share its values and commitment to excellence. Continuous improvement remains a key priority, from adopting new technologies to enhancing customer support systems and service capabilities. The company's long-term goal is to not only meet the plumbing needs of the community but to become a symbol of quality, trust, and reliability throughout the region. Every decision, from hiring to training to customer service practices, is guided by the purpose of delivering an exceptional experience that homeowners and businesses can rely on with full confidence.
As Bighorn Plumbing continues to grow, the company places strong emphasis on establishing long-term relationships with customers, built on consistent performance and unwavering reliability. Many homeowners choose to work with the company repeatedly because they recognize the consistency of service, the care taken during every visit, and the honesty reflected in every recommendation. Customers often express that the biggest difference they notice is not simply the technical skill of the plumbers, but the professionalism and courtesy demonstrated throughout the entire service process. This approach has allowed the company to build a loyal customer base that feels confident in reaching out whenever a new concern arises, trusting that their needs will be addressed promptly and respectfully. The team understands that trust is earned gradually through repeat experiences, and they commit themselves to ensuring those experiences are positive, dependable, and reassuring every time.
Internally, the company maintains a strong focus on employee development, recognizing that the strength of the business relies on the capabilities and well-being of its team. Bighorn Plumbing invests in training, certification programs, safety workshops, and continuous skill-building opportunities so every technician can grow personally and professionally. By creating a supportive work environment where employees feel respected and valued, the company ensures that its team arrives at every job motivated, confident, and prepared to deliver exceptional service. This internal culture of support, fairness, and teamwork naturally reflects in the quality of service customers receive. When technicians feel empowered and appreciated, their commitment to excellence becomes even stronger, and their interactions with homeowners reflect genuine pride and professionalism.
Looking ahead, Bighorn Plumbing plans to continue innovating, expanding its team, and refining its processes to meet the evolving needs of Northern Nevada. The company remains committed to delivering the highest level of service while staying rooted in community values and personal connection. With every job completed and every customer served, Bighorn Plumbing further solidifies its role as a dependable, trustworthy, and forward-thinking plumbing provider dedicated to elevating peace of mind throughout the region.
Bighorn Plumbing also emphasizes proactive maintenance as a core service philosophy. Routine inspections, system evaluations, and preventive measures allow homeowners and business owners to avoid emergencies, extend the life of their plumbing infrastructure, and reduce the likelihood of unexpected disruptions. These services include comprehensive assessments of water heaters, water lines, gas connections, drainage systems, and backflow prevention devices. By identifying potential issues early and addressing them efficiently, the company helps clients save significant time and money while maintaining reliable, safe plumbing systems. This proactive approach reflects the company's dedication to protecting clients' homes and businesses while providing peace of mind.
Founded in 2023 by Jesse and Trebeca Itzen, Bighorn Plumbing emerged from a desire to bring fast, honest, community-focused plumbing to Northern Nevada. As a local family deeply rooted in the area, Jesse and Trebeca built the company with the values of integrity, respect, and quality at the forefront. Their passion for serving people shows not only in the quality of the work performed but also in the way they treat their team members. Bighorn Plumbing believes that a strong, supported, and appreciated team creates the best experience for customers. Employees are trained, certified, and empowered with modern tools and advanced industry knowledge, which ensures every technician arrives prepared to diagnose issues thoroughly, offer multiple clear solutions, and complete the work to the highest standards.
