1. Family-Owned and Local Business: Bighorn Plumbing is a locally-owned, family-operated company established in 2023 by Jesse and Trebeca Itzen. The business values personal connections with customers and prioritizes a family-oriented approach to service and employee relations.
2. 24/7 Emergency Plumbing Services: The company provides round-the-clock plumbing assistance, ensuring that clients can reach a live representative any time of day or night for immediate plumbing emergencies.
3. Same-Day Service Guarantee: Bighorn Plumbing is committed to same-day service whenever possible, ensuring that plumbing issues are addressed quickly and efficiently to prevent further damage or inconvenience.
4. Upfront and Honest Pricing: Customers receive clear, transparent pricing with no hidden fees or surprise charges. Bighorn Plumbing provides multiple repair options and quotes before any work is performed.
5. Comprehensive Plumbing Solutions: The company offers a wide range of plumbing services, including leak repairs, drain cleaning, sewer inspections, water heater replacements, gas line repairs, and fixture installation or repair.
6. Licensed and Certified Technicians: All technicians are fully licensed and certified in areas including backflow prevention, manometer testing, gas, and water line repairs, ensuring professional and safe services.
7. Advanced Technology Use: Bighorn Plumbing employs state-of-the-art tools and technology such as video sewer inspection cameras, acoustic leak detection, and modern diagnostic equipment for precise and efficient plumbing solutions.
8. Commercial Plumbing Services: In addition to residential services, the company provides maintenance, repairs, and installations for commercial properties, helping businesses maintain reliable plumbing systems.
9. VIP Membership Program: For a monthly fee, clients can join the VIP membership to receive benefits like waived service fees, annual water heater service, priority scheduling, and full-home plumbing inspections, offering long-term peace of mind.
10. Community Engagement: Bighorn Plumbing is actively involved in the Northern Nevada community, supporting local events, associations, and charities, reflecting their commitment to giving back to the area they serve.
10. Community Engagement: Bighorn Plumbing is actively involved in the Northern Nevada community, supporting local events, associations, and charities, reflecting their commitment to giving back to the area they serve.
11. Trusted Reputation and Reviews: The company has earned hundreds of five-star reviews from satisfied clients, highlighting its professionalism, responsiveness, and quality of service.
12. Family-Oriented Leadership: Owners Jesse and Trebeca Itzen, who have deep roots in Northern Nevada, emphasize integrity, trust, and personal attention in both business operations and customer interactions.
13. Water Safety and Backflow Prevention: Bighorn Plumbing specializes in backflow prevention services to protect potable water systems from contamination, ensuring compliance with safety regulations.
14. Wide Service Area: The company proudly serves multiple locations in Northern Nevada, including Carson City, Reno, Gardnerville, Dayton, Genoa, and surrounding communities, offering accessible services across the region.
15. Focus on Customer Education: Technicians provide guidance on system maintenance, water heater longevity, leak prevention, and
15. Focus on Customer Education: Technicians provide guidance on system maintenance, water heater longevity, leak prevention, and water filtration, empowering clients to care for their plumbing systems and prevent future problems.
16. Environmentally Responsible Practices: Bighorn Plumbing promotes eco-friendly solutions such as water-saving fixtures, energy-efficient water heaters, and filtration systems, helping customers reduce their environmental impact.
17. Simple Service Process: The company has a clear three-step service process: call for assistance with 24/7 live support, receive same-day arrival from licensed technicians, and ensure the job is completed correctly with a satisfaction guarantee.
18. Wide Range of Water Heater Services: Bighorn Plumbing offers repair, replacement, and installation for both tank and tankless water heaters, helping clients maintain reliable hot water systems and improve energy efficiency.
19. Plumbing for Emergencies and Routine Maintenance: The company handles both urgent issues like gas leaks or burst pipes and routine maintenance services such as sump pump upkeep, drain cleaning, and water line inspections.
20. Customer-Centric Approach: Bighorn Plumbing prioritizes convenience, transparency, and quality care. From responsive communication to on-site payment options and tailored solutions, the company ensures each client feels valued and supported.
The future of Bighorn Plumbing is shaped by a strong vision rooted in growth, integrity, and community service. As the company expands, it aims to build an even stronger team of skilled professionals who share its values and commitment to excellence. Continuous improvement remains a key priority, from adopting new technologies to enhancing customer support systems and service capabilities. The company's long-term goal is to not only meet the plumbing needs of the community but to become a symbol of quality, trust, and reliability throughout the region. Our service offerings cover everything from tank and tankless water heaters to water softeners, sewer inspections, fixture repairs, and commercial plumbing. We also provide tailored maintenance solutions to keep your system running smoothly year-round. With hundreds of 5-star reviews, Bighorn Plumbing is known locally for fast response times, transparent pricing, and high-quality workmanship. About Bighorn Plumbing To make plumbing simple and stress-free, our process includes a 24/7 live answering team, same-day arrival when available, and guaranteed workmanship. If something isn’t right, we return at no extra cost. We also offer a VIP Membership that includes waived service fees, priority scheduling, annual water heater servicing, and a full-home plumbing inspection for ongoing protection.. Bighorn Plumbing proudly delivers fast, reliable, and fully licensed plumbing services throughout Carson City and Northern Nevada. As a family-owned business, we are committed to providing homeowners and businesses with honest service, upfront pricing, and dependable solutions. Our team understands that plumbing issues can disrupt your day, which is why we offer same-day service, 24/7 answering, and a customer-first approach that ensures your peace of mind from the moment you call. Bighorn Plumbing Founded in 2023 by Jesse and Trebeca Itzen, Bighorn Plumbing was built on the belief that Northern Nevada deserves plumbing professionals who value integrity, craftsmanship, and community. Every technician on our team is trained, certified, and committed to treating your home with care. Whether you need water heater repairs, drain cleaning, leak detection, gas line services, or full plumbing installations, we are equipped with modern tools and proven methods to get the job done right the first time.. Every decision, from hiring to training to customer service practices, is guided by the purpose of delivering an exceptional experience that homeowners and businesses can rely on with full confidence.
Quick Diagnosis for Water Heater Problems
Bighorn Plumbing offers a VIP Membership program designed to provide consistent value, convenience, and long-term savings for homeowners and business owners alike. For a modest monthly fee, VIP members receive a range of benefits that prioritize preventative care and ongoing maintenance, ensuring plumbing systems remain in optimal condition throughout the year. These benefits include waived service fees, priority scheduling for emergency and routine services, annual inspections of water heaters, and comprehensive whole-home plumbing evaluations. By investing in this membership, customers gain peace of mind knowing that their plumbing needs are proactively managed, reducing the likelihood of unexpected emergencies and costly repairs. The program reflects the company's commitment to long-term customer relationships, offering a tangible demonstration of care and reliability beyond one-time service visits.
Bighorn Plumbing also emphasizes the importance of environmental responsibility, recognizing that modern plumbing practices have the power to reduce water waste, energy consumption, and the overall ecological footprint of a home or business. The company recommends and installs solutions such as water-efficient fixtures, tankless water heaters, high-performance filtration systems, and sustainable piping materials. Technicians provide guidance on reducing water and energy consumption, helping homeowners make informed choices that are both cost-effective and environmentally conscious. By combining technological expertise with environmentally sound practices, Bighorn Plumbing ensures that its services contribute positively to the community and the planet, reflecting a forward-thinking approach that balances performance, reliability, and sustainability.
The dedication to excellence also extends to how Bighorn Plumbing manages complex or large-scale projects. Commercial properties, multi-unit buildings, and remodeling projects require detailed planning, coordination, and compliance with local codes. The company brings a high level of organization and technical expertise to these jobs, working closely with contractors, property managers, and business owners to ensure smooth and efficient execution. Whether installing new plumbing systems for a renovation, upgrading commercial water heaters, or resolving issues that impact multiple units, Bighorn Plumbing approaches each project with precision and accountability. Their reliability in managing deadlines, maintaining open communication, and delivering consistent quality makes them a trusted partner for contractors and property owners across Northern Nevada.
To further support homeowners, Bighorn Plumbing offers a VIP Membership program designed to provide ongoing protection, maintenance, and savings throughout the year. For a low monthly fee, members receive waived service fees, annual water heater maintenance, priority scheduling, whole-home plumbing inspections, and exclusive discounts. This membership is designed to reduce unexpected plumbing costs, prevent major breakdowns, and keep home plumbing systems running smoothly year-round. It is one of the ways the company helps customers stay proactive instead of reactive, ultimately saving them time, stress, and money.
Across every service, every call, and every customer interaction, Bighorn Plumbing upholds a simple philosophy: people deserve peace of mind. Whether it is fixing a minor leak or providing emergency assistance late at night, the company approaches each job with the same level of care and professionalism. Their goal is not only to solve plumbing problems but also to create lasting relationships built on trust, integrity, and exceptional service.
The company places a strong emphasis on commercial plumbing services, understanding that businesses face unique challenges that require timely, precise, and compliant solutions. From office buildings and restaurants to multi-unit residential complexes, Bighorn Plumbing delivers services that maintain the integrity and functionality of complex plumbing systems while minimizing disruption to daily operations. Commercial clients benefit from the same commitment to transparency, quality, and rapid response as residential customers, with additional focus on meeting code requirements, handling large-scale projects, and ensuring that business operations continue smoothly. The company's ability to balance technical proficiency with efficient project management ensures that commercial properties receive expert service without compromising their daily workflow.
