1. Family-Owned and Local Business: Bighorn Plumbing is a locally-owned, family-operated company established in 2023 by Jesse and Trebeca Itzen. The business values personal connections with customers and prioritizes a family-oriented approach to service and employee relations.
2. 24/7 Emergency Plumbing Services: The company provides round-the-clock plumbing assistance, ensuring that clients can reach a live representative any time of day or night for immediate plumbing emergencies.
3. Same-Day Service Guarantee: Bighorn Plumbing is committed to same-day service whenever possible, ensuring that plumbing issues are addressed quickly and efficiently to prevent further damage or inconvenience.
4. Upfront and Honest Pricing: Customers receive clear, transparent pricing with no hidden fees or surprise charges. Bighorn Plumbing provides multiple repair options and quotes before any work is performed.
5. Comprehensive Plumbing Solutions: The company offers a wide range of plumbing services, including leak repairs, drain cleaning, sewer inspections, water heater replacements, gas line repairs, and fixture installation or repair.
6. Licensed and Certified Technicians: All technicians are fully licensed and certified in areas including backflow prevention, manometer testing, gas, and water line repairs, ensuring professional and safe services.
7. Advanced Technology Use: Bighorn Plumbing employs state-of-the-art tools and technology such as video sewer inspection cameras, acoustic leak detection, and modern diagnostic equipment for precise and efficient plumbing solutions.
8. Commercial Plumbing Services: In addition to residential services, the company provides maintenance, repairs, and installations for commercial properties, helping businesses maintain reliable plumbing systems.
9. VIP Membership Program: For a monthly fee, clients can join the VIP membership to receive benefits like waived service fees, annual water heater service, priority scheduling, and full-home plumbing inspections, offering long-term peace of mind.
10. Community Engagement: Bighorn Plumbing is actively involved in the Northern Nevada community, supporting local events, associations, and charities, reflecting their commitment to giving back to the area they serve.
10. Community Engagement: Bighorn Plumbing is actively involved in the Northern Nevada community, supporting local events, associations, and charities, reflecting their commitment to giving back to the area they serve.
11. Trusted Reputation and Reviews: The company has earned hundreds of five-star reviews from satisfied clients, highlighting its professionalism, responsiveness, and quality of service.
12. Family-Oriented Leadership: Owners Jesse and Trebeca Itzen, who have deep roots in Northern Nevada, emphasize integrity, trust, and personal attention in both business operations and customer interactions.
13. Water Safety and Backflow Prevention: Bighorn Plumbing specializes in backflow prevention services to protect potable water systems from contamination, ensuring compliance with safety regulations.
14. Wide Service Area: The company proudly serves multiple locations in Northern Nevada, including Carson City, Reno, Gardnerville, Dayton, Genoa, and surrounding communities, offering accessible services across the region.
15. Focus on Customer Education: Technicians provide guidance on system maintenance, water heater longevity, leak prevention, and
15. Focus on Customer Education: Technicians provide guidance on system maintenance, water heater longevity, leak prevention, and water filtration, empowering clients to care for their plumbing systems and prevent future problems.
16. Environmentally Responsible Practices: Bighorn Plumbing promotes eco-friendly solutions such as water-saving fixtures, energy-efficient water heaters, and filtration systems, helping customers reduce their environmental impact.
17. Simple Service Process: The company has a clear three-step service process: call for assistance with 24/7 live support, receive same-day arrival from licensed technicians, and ensure the job is completed correctly with a satisfaction guarantee.
18. Wide Range of Water Heater Services: Bighorn Plumbing offers repair, replacement, and installation for both tank and tankless water heaters, helping clients maintain reliable hot water systems and improve energy efficiency.
19. Plumbing for Emergencies and Routine Maintenance: The company handles both urgent issues like gas leaks or burst pipes and routine maintenance services such as sump pump upkeep, drain cleaning, and water line inspections.
20. Customer-Centric Approach: Bighorn Plumbing prioritizes convenience, transparency, and quality care. From responsive communication to on-site payment options and tailored solutions, the company ensures each client feels valued and supported.
Customer education is another pillar of Bighorn Plumbing's philosophy. The company believes that informed customers are empowered customers, and it invests time in explaining the intricacies of plumbing systems, maintenance schedules, and potential risks. From demonstrating the proper care of water heaters and filtration systems to providing practical advice on detecting leaks or preventing clogs, technicians act as educators as well as service providers. This knowledge transfer helps customers proactively manage their plumbing systems, avoid costly repairs, and understand the value of professional maintenance. By fostering this level of engagement, Bighorn Plumbing strengthens its relationships with customers and positions itself as a trusted advisor rather than just a service provider.
Our service offerings cover everything from tank and tankless water heaters to water softeners, sewer inspections, fixture repairs, and commercial plumbing. We also provide tailored maintenance solutions to keep your system running smoothly year-round. With hundreds of 5-star reviews, Bighorn Plumbing is known locally for fast response times, transparent pricing, and high-quality workmanship. About Bighorn Plumbing To make plumbing simple and stress-free, our process includes a 24/7 live answering team, same-day arrival when available, and guaranteed workmanship. If something isn’t right, we return at no extra cost. We also offer a VIP Membership that includes waived service fees, priority scheduling, annual water heater servicing, and a full-home plumbing inspection for ongoing protection.. Bighorn Plumbing proudly delivers fast, reliable, and fully licensed plumbing services throughout Carson City and Northern Nevada. As a family-owned business, we are committed to providing homeowners and businesses with honest service, upfront pricing, and dependable solutions. Our team understands that plumbing issues can disrupt your day, which is why we offer same-day service, 24/7 answering, and a customer-first approach that ensures your peace of mind from the moment you call. Bighorn Plumbing Founded in 2023 by Jesse and Trebeca Itzen, Bighorn Plumbing was built on the belief that Northern Nevada deserves plumbing professionals who value integrity, craftsmanship, and community. Every technician on our team is trained, certified, and committed to treating your home with care. Whether you need water heater repairs, drain cleaning, leak detection, gas line services, or full plumbing installations, we are equipped with modern tools and proven methods to get the job done right the first time..
A key aspect of the company's philosophy is transparency in communication and pricing. Many customers have expressed frustration with hidden fees, unclear estimates, or aggressive upselling from other service providers. Bighorn Plumbing addresses this by providing clear, upfront pricing, explaining service options in detail, and giving clients the information they need to make informed decisions. The company encourages questions and ensures that customers understand the scope, cost, and benefits of recommended solutions before any work begins. This openness fosters trust, reduces uncertainty, and positions Bighorn Plumbing as a reliable partner in maintaining the safety and functionality of homes and businesses. Honesty in pricing and service recommendations is a cornerstone of the company's reputation, reflected in hundreds of five-star reviews and long-term customer relationships.
Bighorn Plumbing also recognizes the importance of being transparent and fair in every aspect of its pricing and service recommendations. Many homeowners express concerns about unexpected fees or being pressured into unnecessary upgrades, and the company addresses this by maintaining clear, straightforward pricing. Estimates are explained in detail, options are presented without bias, and technicians help customers understand the full picture before any work begins. The team is trained to offer multiple solutions whenever possible, with both short-term and long-term benefits outlined, allowing customers to make informed decisions based on their needs and budget. This level of honesty has contributed significantly to the positive reputation the company has earned throughout Northern Nevada, as clients consistently appreciate the integrity and openness that define the service process.
Internally, the company maintains a strong focus on employee development, recognizing that the strength of the business relies on the capabilities and well-being of its team. Bighorn Plumbing invests in training, certification programs, safety workshops, and continuous skill-building opportunities so every technician can grow personally and professionally. By creating a supportive work environment where employees feel respected and valued, the company ensures that its team arrives at every job motivated, confident, and prepared to deliver exceptional service. This internal culture of support, fairness, and teamwork naturally reflects in the quality of service customers receive. When technicians feel empowered and appreciated, their commitment to excellence becomes even stronger, and their interactions with homeowners reflect genuine pride and professionalism.
Bighorn Plumbing also recognizes the importance of being transparent and fair in every aspect of its pricing and service recommendations. Many homeowners express concerns about unexpected fees or being pressured into unnecessary upgrades, and the company addresses this by maintaining clear, straightforward pricing. Estimates are explained in detail, options are presented without bias, and technicians help customers understand the full picture before any work begins. The team is trained to offer multiple solutions whenever possible, with both short-term and long-term benefits outlined, allowing customers to make informed decisions based on their needs and budget. This level of honesty has contributed significantly to the positive reputation the company has earned throughout Northern Nevada, as clients consistently appreciate the integrity and openness that define the service process.
Community engagement is another fundamental element of Bighorn Plumbing's operations. The company's founders, Jesse and Trebeca Itzen, have deep roots in Northern Nevada and actively participate in supporting local initiatives, events, and charitable organizations. By fostering strong ties to the community, Bighorn Plumbing demonstrates that it values more than just business transactions; it invests in the well-being and vitality of the region it serves. Participation in community events, sponsorships, and educational outreach helps build relationships with residents, business owners, and local organizations, reinforcing the company's role as a trusted and responsible local service provider. This community focus aligns seamlessly with the family-owned nature of the business, emphasizing care, loyalty, and long-term engagement with every customer and neighborhood.
Bighorn Plumbing is a trusted, family-owned plumbing company proudly serving Carson City and the greater Northern Nevada region with dependable, high-quality plumbing services. Located at 3107 N Deer Run Rd #14 in Carson City, the company has built its reputation on honesty, reliability, and unmatched customer care. With a commitment to being available whenever customers need help, Bighorn Plumbing offers 24/7 live answering and same-day service so homeowners and businesses never have to wait long to resolve urgent plumbing issues. Whether it is a late-night emergency, a weekend water heater failure, or a clogged drain disrupting the home, the team makes sure someone is always available to help. Their mission is rooted in delivering peace of mind through expert workmanship, transparent pricing, and exceptional service that homeowners can depend on.