Systems Reporting
This section covers the reports available from the Reports menu on the Dashboard and their configuration (where applicable) including:
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Email Reports |
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Client Facing |
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Dashboard Reports |
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Dashboard and Agent Management |
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| Add and Deleted Devices Report | |
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Check Status |
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Critical Event Report (Servers) - email option available |
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Automated Task |
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Managed Antivirus |
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Backup & Recovery |
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Patch Management |
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| Managed Patch Report for Mac | |
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Remote Access |
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Web Protection |
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Only devices under monitoring when the Report is generated are included in the Executive Summary Report.
Roles and Permissions
From Dashboard 6.14 the Asset Tracking section and all Dashboard Reports (apart from the account wide User Audit Report and Remote Support Report) are Client Group aware. From this release users will only see Assets and Dashboard Reports that are specific to their assigned Clients; for example when selecting All Clients from a Report drop-down, this will only return the Reports for their Client Group.
Email Report Notes
We use commas as delimiters to separate multiple addresses within the system to avoid any potential problems where the descriptive name entered in the From address contains a comma, we suggest encapsulating this entry in inverted commas ( " " ), this includes wildcard.
For example "Descriptive, name" <my@address.it> or "#ACCOUNT#" <my@address.it>
In addition to commas, we also allow the use of semi-colons (;) to separate email addresses.
We only allow the use of one delimiter - comma or semi-colon - per multiple email string. As such a mixture of commas and semi-colon on a single list may result in the non-delivery of an email.
For example:
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Supported |
you@example.it, me@example.it, everybody@example.it |
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you@example.it; me@example.it; everybody@example.it |
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Unsupported |
you@example.it, me@example.it; everybody@example.it |
For information on the IP Addresses of the servers these Reports will come from, please refer to the section SPF Records