MH Residential Application Support




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Welcome to MH Residential Application Support!


Your online resource for navigating the MH Residential application in Synergy.


On this site you will find Job Aids and other resources that will guide you through the use of the ACDHS Portal as well as the MH Residential application in Synergy.

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Getting Started:  Logging in to the ACDHS Portal and accessing MH Residential.

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Application Access:  Learn how to register for access to applications and some of the responsibilities of access.

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Training:  Referral E-Learning, Referral screen video tutorials and upcoming DHS application trainings are posted here. Instructions on how to register can be found in the description of each scheduled training.

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Updates & Schedule:  Details on monthly maintenance fixes and updates to various DHS Applications are listed here as well as a monthly listing of all system downtime periods as well as a monthly listing of the KIDS fiscal payment schedule.


  • Getting Started with ACDHS Portal and MH Residential

    First, take some time to review the MH Residential Intro Guide. Then, access the MH Residential application through the Okta login process.

  • web linkACDHS Portal


  • pdf icon Okta User Guide
  • web linkOkta Login Intro - 2.5 minute video
  • web link Okta Provider Webinar - 13 minute video
  • pdf icon Okta - Logging in with Multiple Roles
  • MH Residential Forms
  • Application Access
    Application login credentials are managed by DHS' Service Desk. When a new user is added their supervisor, or agency designee must request access on their behalf by completing the ISAR (Information Services Access Request) form for their specific application needs. A new ISAR must be completed immediately when a worker's access needs have changed or when the worker leaves the agency.

    The ISAR (Information Services Access Request) Form can be completed online.

    You can use this online form to request a new account, modify an existing account, or close an account.

    Important Reminder:   All of the information in DHS' applications are considered confidential. Access is limited to persons with user identification assigned by Allegheny County. Do not share or distribute your assigned user credentials. Unauthorized access to these applications or unauthorized use of the information contained therein is a violation of County, State, and Federal laws.







Referral Job Aids:






Case Job Aids:



Training Schedule icon







Application Updates:

Check out the system Release Notes monthly for details on maintenance fixes and updates to various DHS Applications.



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System Schedule:


Check here monthly for the listing of all system downtime periods as well as the KIDS fiscal payment schedule.