IRES Application Support

Welcome to IRES Application Support!

Your online resource for navigating the Information Referral & Emergency Services application.

On this site you will find Job Aids and other resources that will guide you through the use of the Information Referral & Emergency Services application with step-by-step instructions.

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Getting Started: Logging in to the IRES application.

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Application Access: Learn how to register for access to applications and some of the responsibilities of access.

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Application Updates: Details on monthly maintenance fixes and updates to various DHS Applications are listed here.

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System Schedule: Includes a monthly listing of all system downtime periods.

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Training: Online Application Training and Support.

Getting Started with IRES

The IRES application can be accessed through the Okta login process.

IRES

Okta User Guide

Okta Login Intro - 2.5 minute video

Okta Provider Webinar - 13 minute video

Okta - Logging in with Multiple Roles

Application Access

Application login credentials are managed by DHS' Service Desk. When a new user is added their supervisor, or agency designee must request access on their behalf by completing the ISAR (Information Services Access Request) form for their specific application needs. A new ISAR must be completed immediately when a worker's access needs have changed or when the worker leaves the agency.

The ISAR (Information Services Access Request) Form can be completed online.

You can use this online form to request a new account, modify an existing account, or close an account.

Online ISAR Site

Important Reminder: All of the information in DHS' applications are considered confidential. Access is limited to persons with user identification assigned by Allegheny County. Do not share or distribute your assigned user credentials. Unauthorized access to these applications or unauthorized use of the information contained therein is a violation of County, State, and Federal laws.