DHS Self-Sufficiency Program Application Support




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Welcome to DHSSSP Application Support!


Your online resource for navigating the DHS Self-Sufficiency Program application in Synergy.


On this site you will find Job Aids and other resources that will guide you through the use of the DHS Self-Sufficiency Program in Synergy.

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Getting Started:  Log in to Synergy and learn the basics with the Intro to Synergy guide.

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Application Access:  Learn how to register for access to applications and some of the responsibilities of access.

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Training:  Upcoming DHS application trainings are posted here. Instructions on how to register can be found in the description of each scheduled training.

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Application Updates:  Details on monthly maintenance fixes and updates to various DHS applications are listed here.

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System Schedule:  Includes a monthly listing of all system downtime periods.


  • Getting Started with DHS Self-Sufficiency in Synergy
    Synergy logo


    Take time to review the Intro to Synergy guide.

  • Application Access
    Application login credentials are managed by DHS' Service Desk. When a new user is added their supervisor, or agency designee must request access on their behalf by completing the ISAR (Information Services Access Request) form for their specific application needs. A new ISAR must be completed immediately when a worker's access needs have changed or when the worker leaves the agency.

    The ISAR (Information Services Access Request) Form can be completed online.

    You can use this online form to request a new account, modify an existing account, or close an account.

    Important Reminder:   All of the information in DHS' applications are considered confidential. Access is limited to persons with user identification assigned by Allegheny County. Do not share or distribute your assigned user credentials. Unauthorized access to these applications or unauthorized use of the information contained therein is a violation of County, State, and Federal laws.


  • Training
    Training icon

    Periodically DHS offers application training for external staff.
    Contact your Application Specialist or email the Service Desk to register for training.




DHSSSP Case Job Aids:




DHSSSP Referral Job Aids:




Training




System Schedule:

Check here monthly for the listing of all system downtime periods.