Welcome to DHS Application Support!


Your online resource for navigating DHS' web-based applications.


On this site you will find Job Aids and other resources that will guide you through the use of DHS web-based applications with step-by-step instructions for each task or screen. Each program has its own dedicated page.

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Application Access:  Learn how to register for access to applications and some of the responsibilities of access.

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Application Updates:  Details on monthly maintenance fixes and updates to various DHS applications are listed here.

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System Schedule:  Includes a monthly listing of all system downtime periods as well as a monthly listing of the KIDS fiscal payment schedule.

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Training:  Upcoming DHS application trainings are posted here. Instructions on how to register can be found in the description of each scheduled training.

Application Access:

Application login credentials are managed by DHS' Service Desk. When a new user is added their supervisor, or agency designee must request access on their behalf by completing the ISAR (Information Services Access Request) form for their specific application needs. A new ISAR must be completed immediately when a worker's access needs have changed or when the worker leaves the agency.

The ISAR (Information Services Access Request) Form can be completed online.

You can use this online form to request a new account, modify an existing account, or close an account.

• Online ISAR Site

Important Reminder:   All of the information in DHS' applications are considered confidential. Access is limited to persons with user identification assigned by Allegheny County. Do not share or distribute your assigned user credentials. Unauthorized access to these applications or unauthorized use of the information contained therein is a violation of County, State, and Federal laws.


DHS' Online Applications now require the use of Okta:

Okta Login

Okta User Guide

Okta Login Intro - 2.5 minute video

Okta Provider Webinar - 13 minute video

Okta - Logging in with Multiple Roles

Application Updates:

Check the system Release Notes monthly for details on maintenance fixes and updates to various DHS Applications.