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Get Better Every Day Provide Quality

Don’t be complacent. Strive for continuous Customer Service
improvement in all aspects of LUT.
Meet the needs of internal and external

Office of the Director customers courteously and efficiently.

• Help maximize employees’ professional abilities by Office of the Director
aligning their positions and work responsibilities with
• Strive to efficiently and effectively meet the needs of
their talents and interests when possible.
internal and external stakeholders.
Administrative Services
Administrative Services

• Continue to identify and meet with key stakeholders
and evaluate the Facility Permit structure and system. • Use the Planning and Development Services Division’s
twice-yearly Development Forums as tools to listen
• Provide regular emergency operations training to our customers and enhance the Facility Permit
sessions to Department Operations Center staff. Process. Evaluate web-based tools to accept public
thoughts and comments.
• Support efforts to attract and retain talented individuals
to meet current and future workforce needs.
Planning and Development Services

Planning and Development Services • Improve compliance with performance measures by

utilizing the best attributes of staff in the right areas
• Routinely review workflow and customer service
levels and make adjustments, as needed. and matching customer needs with staff skill sets.

• Provide employee training targeted to address specific Engineering and Construction Services
development needs.
• Continue to respond promptly, accurately and politely
Engineering and Construction Services to questions and concerns from those living, working
and traveling through Washington County.
• Evaluate outcomes of all projects to continually refine
practices to ultimately create more positive outcomes. Operations and Maintenance

Operations and Maintenance • Seek public feedback on services to identify
improvement opportunities. Invite service requesters
• Improve both the annual road maintenance work to respond to a customer service survey.
program and service request system processes to
include a feedback loop for continuous improvement. • Continue outreach to residents about road surface
treatments (chip seal, URMD overlay, etc.), inviting
• Continue to offer programmatic permitting to utilities. feedback via customer service surveys.

• Improve the service request process to expedite
completion. Track completion time of requests which
require 30-day notice separately from other requests.

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