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DEPARTMENT GOALS AND

IMPLEMENTING STRATEGIES

LUT’s first five-year strategic plan was prepared in 2012. It has been updated annually, with minor changes. LUT staff
has worked determinedly over the last three years towards achieving the same nine department goals that guide and
define the department’s desired culture.
• Collaborate • Communicate Effectively

• Be Strategic • Welcome and Honor Our Similarities
and Differences
• Get Better Every Day
• Support Sustainability
• Provide Quality Customer Service
• Make LUT A Great Place to Work –
• Encourage Public Involvement
Now and for the Long-Term

This year, for the first time, a new goal has been added: “Get the Job Done: Do our best work every day, meeting or
exceeding the expectations of our jobs, our divisions and the department.” This new goal reflects the challenges of
balancing our increased workloads and demands with less-than-optimal staffing levels in some workgroups, as well as
significant staff turnover, due primarily to the retirements of many long-term staff.

Machine Patching on Greenville Road

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