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AVERAGE PAVEMENT CONDITION INDEX (PCI)*
SERVICE REQUEST
Target 2013-14 2014-15 Change COMPLETION RESPONSE TIMES

Urban Arterial 80 77 75 -2

Urban Collector 75 73 74 +1

Urban Neighborhood Route 75** 80 80 N/A
Urban Local 75** 82 81 -1

Rural Arterial 80 72 70 -2 Measure: Meet self-imposed

Rural Collector 75 75 76 +1 timelines for response and com-
pletion of service requests from
Rural Local 65 69 68 -1
the public.
System Average NA 77 76 -1
Objective: Respond to requests
*Pavement Condition Index (PCI) is a numerical rating between 0 and 100 to indicate for service from the public in a
the condition of a road’s structure and surface. Unless noted otherwise, PCI targets are
set by the Transportation System Plan. timely manner.
**Urban Road Maintenance District PCI target set by Urban Road Maintenance District
Intergovernmental Agreement (BCC 12-0177) Timeframe: July 1 to June 30

Operations and Maintenance Performance Measures Target:

Measure: Complete Board-adopted annual road maintenance work program. 100%

• Objective: Accomplish annual road maintenance program work. Response

• Timeframe: July 1 to June 30 Result:
100%
O Target: 100%
Completion
2 FY 2014-15 result: Result: 95%
Note: While the target was not met, performance improved compared to the FY Result:
2013-14 result of 93%. 91.2%

Note: All requests should have
Measure: Reduce time-loss injury accidents
an initial response within seven
• Objective: Eliminate time-loss accidents to benefit employees and days and be completed within
taxpayers. 30 days. When the public’s best
interest is not served within
• Measurement timeframe: July 1 to June 30 those timeframes, the requestor

O Target: 0 will be contacted and advised
of the situation within the 30-
2 FY 2014-15 result: 2 day timeframe. Opportunities
Note: Aiming for zero accidents is an aspirational target. We will always aim for to improve performance will
zero accidents. continue to be pursued.

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