Changing Passwords and Usernames in HKPropel

Last updated August 4, 2025

If you would like to change your HKPropel password, click on the user icon in the top right corner of your screen and select My Profile.

On the My Profile page, you will see a Change Password link under the Password field. Click on this link.

Enter your Current Password and New Password, and then repeat your new password in the Re-enter New Password field. Once you are finished, click the Update button.

You will now login to HKPropel using your new password.

If your username is not an email address, you will not receive an email to reset a forgotten password from the HKPropel login page.

If you would like to change your username, or merge multiple HKPropel accounts into one single account, contact customer service and someone will be happy to assist you.