Tips forwhenyour flight
is delayedor canceled
On occasion, delaying or canceling a flight is the onlywaywe can
maintain our high safety standards. In these challenging situations,
simply knowingmore about your options is an important step
toward getting your travel plans back on track.
If your travel is significantly disrupted,
we’ll automatically look for another flight
to book you on. We’ll notify you using the
contact information provided during booking
or at check-in, and you can also view your
updated itinerary through the United app,
united.com/checkin or an airport kiosk,
or ask a United representative.
Sometimes the next available United flight
may not be for several hours or, in rare
cases, even longer. In these situations,
the following options may
be available:
GETTING
REBOOKED
Different policies may apply when traveling to and from certain countries. Please refer to united.com for our Contract of Carriage and additional information.
MANYOF THESE
FEATURESARENOW
AVAILABLE THROUGH
THEUNITEDAPP,
UNITED.COM/CHECKIN
ANDOURAIRPORTKIOSKS.
If you’re on an aircraft
equippedwithWi-Fi, you
can access theUnited app
and united.com
for free.
If you’re given a new itinerary
butwouldprefer to take an earlier
flight that is soldout, you can ask
tobe added to the standby list
at no charge. If youdon’t get
a seat, we’llmoveyou to
the standby list for
the next flight.
Flights intoor out of nearby
airportsmaybe available.
If you’re able to arrange ground
transportation, switching to
another airport could
reduceyour delay.
If your flight is canceledor delayed
twohours ormore, andyouwant to
postpone or cancel your trip, please
call us at 1-800-UNITED-1
(1-800-864-8331)within the
USAor Canada, or go to
united.com/contact
for international
contact options.
SWITCHINGTO
ANEARBYAIRPORT
STANDINGBY
RESCHEDULINGYOURTRIP
BEPREPARED
BEFORE
YOU TRAVEL
DOWNLOAD
THE UNITED APP
You canuse it
to get your
boarding passes,
check flight status,
view standby lists,
change toother
flights andmore.
PROVIDE ACCURATE
CONTACT INFORMATION
When contactingyou about
your flights, we relyon the
mobilephone number and
email address you’ve given
us. During check-in, please
ensure that your contact
details are up todate.
BUY TRIP INSURANCE
The cost is usually low, and it
canoffset expenses incurred
due to travel disruptions and
bagdelays. Learnmore at
united.com/tripinsurance
KEEP ESSENTIAL ITEMS
IN YOUR CARRY-ON BAG
You canhelpyourself
through adelayby keeping
snacks, baby supplies,
medication, travel
documents andother
essential personal items
inyour carry-onbag for
easy access.
VISIT UNITED.COM/
IMPORTANTNOTICES
BEFORE YOUR TRIP
This pageprovides
information about severe
weather, airport updates
andother issues thatmay
affect your travel, and
sometimes offers extra
flexibility to change
your travel plans
in advance.
STAYINGOVERNIGHT
If your flight is canceled
because of a
mechanical issue or other circumstances
within our control, wewill try to
accommodate you in a nearby hotel
at our expense. For events outside of
our control, such asweather, wemay
be able to help you finda local hotel at
adiscounted rate, but we do not cover
hotel ormeal expenses. If this situation
applies to your travel, you can ask a
United airport representative about
discount hotel options.
CHECKEDBAGS
If youarebookedonanew itinerary
, we’ll make every effort
to reroute your checked baggage. Please ask aUnited
representative about the status of your bags and if they can
be rerouted.
A toiletrykitmaybeprovided
if an overnight stay is
necessary andwe can’t retrieve your checked baggage.
If yourbagsarriveat yourdestinationbeforeyoudo,
wewill
secure the bags until you claim them. If your baggage doesn’t
arrive at your final destinationwith you, please see a Baggage
Service representative.
100
delayedorcanceledflights
travel info
