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Author Topic: Ban Protocol
Lee
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Posts: 8
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Post Ban Protocol
on: July 12, 2011, 20:52
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Is there a specific protocol Sony undertakes if you have your account perma-banned?
I ask because my American account seems to be banned, yet I have recieved no e-mail confirmation and believe a unamed person I had a disagrement with (who knows mods) asked for this to be done. I am not someone who uses Home as a swear or insult box so it's kind of frustrating to say the least.
If anyone can shed any light on this please allow me the pleasure of your knowledge. Thanks.

KatCall75
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Post Re: Ban Protocol
on: August 5, 2011, 10:13
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It is a common misconception that one will recieve an email notification upon a ban. Actually, chances are you will not recieve anything. To find out the length of the ban, you must contact Sony via email, and they will respond back in around two buisness days.

To find out the specific reasons behind the ban, you must call Sony to gain this information. For example, the email will tell you the length of the ban and the generic reason for it, but to find out details (such as if the ban was due to a communication infration, what exactly you said to warrent the ban), you will need to call them as they will not send this information to you via email.

The reason why they will not, is to prevent someone from being branded for life for something as simple as a slip of the tounge. We've all said things that we really didn't mean at the time, and people do deserve another chance in most cases.

A permaban is a serious punishment. It's only given out to the most dangerous of users, or to non-regional users that have proven themselves more troublesome than they are worth. I'm not suggesting you are either one, but I am thinking that your ban may not be as serious as you believe. You need to email Sony to find out the length, which I suspect will be much shorter than you believe.

As for someone pulling a favor with a mod to have you banned, a mod can not simply issue a ban. They must document an actual infraction, and then present it to others to judge it ban worthy or not. This in itself takes time, and it's very likely that the reason of the ban was due to an occurance that happened well before the activation of the ban. In a nutshell, chances are the ban is due to something that happened about a week before the ban began. A mod that shows themself unable to properly document a banable offence may not longer find themselves a mod. Sony is not in the buisness to lose customers, and they take baning a user very serious. As friendly as a mod may be with someone, if they wish to continue being a mod, they will not fulfill such favors.

Also, while many people will claim to be friends with a mod, the fact of it is that very few people could actually claim this. Mods are, by nature, seperate from the community.

So, as I said, you need to contact Sony to discover the length of the ban, and then simply serve your time. When you come back, choose to come back smarter, and to make sure that this never happeneds again.

We all make mistakes. *shrugs* We're human. It's our nature. Though it is up to you to learn from your mistake and to grow stronger from it. Even if you feel you've done nothing wrong, you can still learn from this and do what needs to be done to prevent this again. If that means staying away from that person, then that's what you need to do.

Do not come back angry. Do not feel as if you are a victom. Allow yourself to forgive everyone, even yourself, for this. When you come back, come back happy, pleasant, and determined to be such a great part of the community that they it will be very difficult for anyone to be able to ban you ever again.

If you allow yourself this, I promice you will come back to a much happier Home. I this may not mean much, but I am sorry that this had to happen to you for whatever reason. It did happen though, and you must deal with it.

You may feel you had no controll over the cause of the ban, and now that you are banned you probably feel like you've now no controll at all. This is farthest from the truth. You do have controll. You have the choice in to either rage against this and come back with a torch, or to accept it, learn, and grow, so when you come back, you come bearing gifts.

The paradox of being human is we are imperfect creatures built to strive toward perfection. Do not allow yourself to damn imperfection, but instead use it to become stronger. You can do this. I know you can.

But it's up to you.

cthulu93
Post Re: Ban Protocol
on: August 5, 2011, 14:50
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Just want to make a small point,it may not be possible for a mod to get you banned without consulting others but it's entirely possible that,as a favor for a friend,a mod could watch someone until they slipped up then hammer them as hard as possible.I'm not saying that's what happened here,just that it's possible for this kind of thing to happen.I agree that Sony doesn't ban ppl at the drop of a hat for no reason,economic reasons are probably a prime factor in that,so you must have violated the TOS in some way or other.It could've been as slight a reason as revealing info. of a personal nature so until you've heard it from Sony don't assume it's perm.

KatCall75
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Post Re: Ban Protocol
on: August 5, 2011, 15:01
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Yes, it is very possible to be flaged as a troublemaker and hounded untill you make a mistake. Very good point, cthulu.

cthulu93
Post Re: Ban Protocol
on: August 5, 2011, 15:15
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Tyvm Kat,you made many good points yourself in the above post.Especially the 1 about ppl claiming to be friends with a mod.Some ppl will claim anything in order to seem more important than other ppl.I once actually encountered someone that claimed to be the next in line to the throne of the medievel European kingdom of New Zealand in order to impress a girl,keep in mind that New Zealand is nowhere near Europe,never was a medieveal kingdom and I'm not positive but I doubt they have ever had a king solely of their own let alone 1 that was missing and newly found as he claimed.I thought at 1st it was a jk but as time went on it became obvious he was either believing his own bs or thought it was working on a girl he was trying to hook up with and therefore refused to admit it couldn't be true.Another words,just because someone told you something does not mean it must be true.

KatCall75
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Post Re: Ban Protocol
on: August 5, 2011, 16:00
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Wait...what about that Nigerian prince I've been supporting!?
*grin*
Besides, a true friend would never ask for such a favor.

Orion_NGC1-
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Post Re: Ban Protocol
on: August 5, 2011, 16:58
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Lee, the following below is from the Sony FAQ on Moderation in Home. Hope this helps. There is a lot of useful information in the FAQ and every Home user should read it.

http://community.us.playstation.com/thread/3310895

“Help! I was suspended or banned!”

I don’t know why my account was suspended or banned. Can I talk to a moderator about it?

If you signed up for Home with a legitimate email address, you will get an email explaining what happened. (That means if you signed up with a fake email address, you might want to change it!)

The moderators you meet in Home will not answer specific account questions. If you have a question about your account, you should contact Consumer Services to discuss it.

I got the email about my suspension or ban, but I don’t understand the reason given. Where can I find out more about it?

This page [http://us.playstation.com/WhyBanned] has a list of the explanations of the different PSN violations. (Note that some of the grief types on that page don’t apply to PlayStation Home.) If you still have questions after reviewing that page, contact Consumer Services[http://us.playstation.com/support/ask/].

What are the consequences for breaking the rules in PlayStation®Home?

The consequences vary depending on the offense and the account’s history of prior offenses (if any). The most minor punishment is a warning and a note on your PSN account that this has been issued. For more serious or repeated offenses, your account may be suspended for a certain amount of time or even permanently banned.

My account has been suspended. What do I do?

Wait it out. When the suspension is over, be more careful about what you do and say in Home moving forward.

What if someone files a false report against me?

Don’t worry, we verify all incoming reports for accuracy before taking any action. That means if someone submits a false report against you, you would be safe.

cthulu93
Post Re: Ban Protocol
on: August 5, 2011, 17:17
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I think your Nigerian prince is legit,Nigeria is well known as the last place fraudsters would dare operate in with all those tough anti-bilking laws.So I think it's fine to go ahead and send him that $10,000 he's asking for,we all know royals are notoriously short of cash.Just be sure it's in small,unmarked,non-sequential bills so he doesn't have to go through the trouble of using a bank and possibly leaving a messy paper trail.Go ahead,your good,you can always trust w/e ppl you don't know and have never met say about anything,no worries whatsoever right? lol.

KatCall75
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Post Re: Ban Protocol
on: August 5, 2011, 20:28
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Sorry, Orion, but...

Don't wait for an email.

keara22hi
Post Re: Ban Protocol
on: August 5, 2011, 20:42
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This is such an interesting piece, it should have appeared as an article! Hmmm, I wonder how the editors at HSM would feel about a group article with KatCall, Orion, and Cthulu discussing this all-important topic?

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