Broken Functionality: A Response
Editor’s foreword: The following article is a response from VEEMEE to some user concerns recently raised in a HomeStation article. We are very grateful for their detailed answer; it takes time to draft such a letter, and our hope is that this response reaffirms the old aphorism that the exception proves the rule.
In this case, HSM’s decision to publish an article which skirted the editorial edges of what this publication allows — and in so doing seemed to capture a strong amount of emotional response — provided a golden opportunity for VEEMEE to demonstrate not only their own company commitment to quality and consumer satisfaction, but also illustrate that developers do in fact listen and pay attention. This further reinforces the importance of providing consumer feedback that focuses more on constructive criticism and less on emotional invective.
It’s a more difficult (and less cathartic) road to take as a consumer, but it’s ultimately far more valuable.
by Alan Searle, VEEMEE Studio Manager
All of us here at VEEMEE want nothing more than for the users who buy and use our products to have a good time with them – that’s why we do what we do. Our community team does its best to help out everyone that gets in touch in the best way possible.
Occasionally, technical glitches can occur and users may have to contact us claiming that they have purchased a pack of Acorns or 3D Printer Tokens and have not had them added to their park or printer profile.
While this does happen occasionally due to scenarios that are often outwith our control (these types of item work in a very different way from regular items such as clothing, companions etc.), we aim to resolve these situations as quickly and efficiently as possible. To do this, we have a set process in place where we require that a user supply us with their confirmation receipt of purchase that they received from Sony. Without this, we have no way of validating a purchase ever took place – it is the same as trying to return an item to a physical high street shop without a proof of purchase – anyone could bring any item in and ask for reimbursement. The matter is complicated somewhat by the fact that developers are not part of the transaction chain which happens directly between a user and Sony, and as such if an error does occur, we do not have immediate visibility of all of the facts required to resolve it.
In one particular case, a user initially asked for assistance on the community forums, and was advised by our community team to contact our support channel. We do not deal with support requests directly on the forums because a support topic can often include sensitive information such as credit card transaction details, as was the case in this instance. Upon contacting our support team, the user then notified us that they no longer had their receipt for the purchase of their Acorns. As you can understand, we cannot simply add Acorns to an account with zero proof that the user is owed them. The user then got back in touch with us and supplied us with a confirmation number – however while helpful, this did not allow us to immediately verify the transaction. We were however then able to contact Sony directly and asked them to validate the transaction for us by using that ID – which had a 2 day turnaround time. As soon as we had this verification, we updated the users profile with the Acorns that they had purchased.
Whilst we want to ensure that everyone gets what they have paid for and have an amazing experience with our products, we can’t add tokens to a user’s account without proof of purchase. If we did that we would create a scenario where anyone could email us claiming that they had lost Acorns or 3D Printer tokens and expect them to be added straight to their profile, even if they had not purchased them – this would not only lose us revenue, but also impact honest users that spend hard earned money to obtain Acorns and 3D Printer tokens legitimately. Checks have to be in place to stop this from happening, and unfortunately, these checks can sometimes mean that a user will not be able to use their purchase for a short amount of time. To reiterate my earlier point, the team here work extremely hard to ensure that this delay is kept as short as it can possibly be. It is not in our interest to upset users or cause frustration.
Over the past year, we have been actively making an effort to engage more and more with the community and have been working hard on strengthening our support system with the success of both Acorn Meadows Park and the 3D Printer within Home. We want nothing more than to have happy users having a happy time.
There is no denying the fact that occasionally problems may occur which is the precise reason why we have a support team in place to help if things do go wrong. We recommend that users always maintain copies of all of their receipts to avoid any potential delays with our ability to assist them as smoothly as possible. The most important thing for the VEEMEE team is to ensure that anyone who purchases or uses our products is happy with them and able to enjoy the best possible experience that they can whilst using them.
If anyone has or is currently experiencing a problem within Acorn Meadows Park, the 3D Printer or with any of our other products and wishes to get in touch with us, simply drop us a mail to support@veemee.com and we will do our very best to help you out.
April 24th, 2014 by Estim20 | 20 comments
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Thank You for this article. It seems similar to my own incident: I bought 100 Acorns for the 3rd time (over the years)and I did not see them; so I contacted The Community. A man spoke to me over the internet. I did not have my Confirmation # from Sony so he said he’d look into my case.
(Edited to remove user-specific information. To the author of this comment, we recommend you contact VEEMEE using the email address they provided, or send a message to Joystick_Warrior on the Home support forum: http://community.us.playstation.com/t5/PlayStation-Home-Support/bd-p/22578 -Ed.)
A refreshing article! Thank you, Alan.
I am the customer in question from both articles. And I can see what your saying about the scenario that a customer needs a receipt so that the store can verify that the purchased occurred Alan. But there’s also a thing called customer loyalty. Where the person is such a regular customer to a store that the staff don’t need a receipt to know that they made a purchase. It was my negligence that I lost the email receipt with the purchase acorns in question. But I still feel not much was done on Veemees end to help me resolve the issue. I was given a link for Veemee support by someone on the forums with the Veemee name in their tag. But it turned out to be a wrong link and I had to find and contact Veemee support myself. Support was very unhelpful to me when I mentioned I didn’t have a receipt. There were no suggestions of other methods I could use to resolve this issue. Someone on the forums suggested I send transaction numbers from my ps3 console showing that I made the purchase. But it was a week later that I finally received my acorns that I purchased in the first place. I can sort of see things on your end Alan, but no other developer on Home made me go through all this when I didn’t receive a purchased item, or even asked me to present a receipt. And I’ve heard others mention having similar problems with your company support, even when they presented a receipt they were still made to wait a few days before receiving their purchased items from you. Sorry but I am very wary of making anymore purchases from you in the future, as I don’t want to have to go through this experience again.
Let’s parse this out piece by piece. I don’t work for VEEMEE, but I’ve had to deal with a few customer service concerns in the past, and another perspective might help.
a.) “And I can see what your saying about the scenario that a customer needs a receipt so that the store can verify that the purchased occurred Alan.”
It’s extremely important to have a receipt of transaction. Transactions are processed by the platform provider (SCEA/SCEE), not the third-party developer. There has to be safeguarding against someone trying to get a freebie. Sucks that that sort of stuff happens, but it does.
Without a receipt, the process becomes longer and far more difficult. That’s not VEEMEE’s fault.
b.) “But there’s also a thing called customer loyalty. Where the person is such a regular customer to a store that the staff don’t need a receipt to know that they made a purchase.”
This is a non-argument based on emotional sentiment erroneously applied. We’re not talking about a brick-and-mortar store, in which there’s face-to-face dialogue between the consumer and the provider. In Home, all transactions take place through the platform provider (SCEA/SCEE), and the third-party developers receive high-level sales reports which don’t give out any consumer PII, nor do those reports get so granular as to identify each individual transaction (if they did, the reports would go on for a long, long time — these are microtransactions, after all, multiplied by the sheer number of them in a given timeframe).
There’s no leeway based on whether you might know someone or not. Nor should there be. I might know you (and have had good interactions with you), but that alone, without corroborated hard proof, is hardly sufficient grounds to warrant going to the platform provider. The more prudent course of action, with such limited information, is to investigate if there’s a problem with conveying the entitlement metadata, ascertain the scope of the problem (is it an isolated issue affecting one consumer, or is it a much larger issue affecting a lot of people?), identify the root cause of why the virtual commodity didn’t show up in the account to begin with, and then work from there. Not all of these investigative steps can be accomplished solely by a third-party developer; this has to be done in tandem with the platform provider.
(Imagine, for a moment, such a blind-faith solution was issued en masse, without any proof of transaction. Talk about a slippery slope!)
c.) “It was my negligence that I lost the email receipt with the purchase acorns in question. But I still feel not much was done on Veemees end to help me resolve the issue.”
And now we get to the crux of the issue. You presented the developer with a very difficult set of circumstances, without knowing all of the processes that need to take place behind the scenes, assuming the developer has the power independent of the platform provider to wave a magic wand, and weren’t given enough warm-and-fuzzies during the process to feel like anyone cared. It has far more to do with perception of the situation than actual circumstances.
Hey, I get it. When you’re a consumer in a situation like this, emotions are high and you don’t want red tape (even if you’re the cause of some of it). You want the situation resolved NOW, to your satisfaction, with regular contact from the parties involved to assure you that your case is at the top of the stack. And when we don’t get that warm-and-fuzzy response, the natural reaction to feeling marginalized as just another anonymous face is to take your business elsewhere.
I get it. Hell, I’ve done it, even when I *know* better. Because it’s not about what you know. It’s about what you feel. We’re emotionally-driven creatures.
What I’m trying to illustrate here, though, is twofold: that there are far more moving parts to an issue like this than what is immediately apparent to a consumer — which takes time to sort through — and that neither developers nor the platform providers are uncaring monoliths; it’s simply a matter of having a bit of patience.
d.) “I was given a link for Veemee support by someone on the forums with the Veemee name in their tag. But it turned out to be a wrong link and I had to find and contact Veemee support myself.”
Suggestion: Joystick_Warrior’s your point guy for SCEA Home support issues, I believe. If you need to reach a specific developer’s support, it’s not a bad idea to check that developer’s website for contact information.
e.) “Support was very unhelpful to me when I mentioned I didn’t have a receipt. There were no suggestions of other methods I could use to resolve this issue. Someone on the forums suggested I send transaction numbers from my ps3 console showing that I made the purchase. But it was a week later that I finally received my acorns that I purchased in the first place.”
Without a receipt, there frankly may not have been much else *to* suggest, particularly while an issue is being investigated. What it sounds like you were expecting was some sort of generic “we’re looking into it” response, to at least reassure you that the issue was on someone’s radar screen. The fact that it all got resolved in a week, given the lack of a receipt, is frankly a testament to the fact that it *was* on their radar.
f.) “I can sort of see things on your end Alan, but no other developer on Home made me go through all this when I didn’t receive a purchased item, or even asked me to present a receipt.”
It’s worth noting that consumables (such as Acorns in this case) have slightly different parameters in their entitlement metadata. Comparing them as a case study against non-consumable virtual goods in Home may not be accurate.
g.) “And I’ve heard others mention having similar problems with your company support, even when they presented a receipt they were still made to wait a few days before receiving their purchased items from you.”
Two points here:
1.) It’s human nature to attempt to puff up a case into a larger issue by attempting to corroborate with hearsay “from others.” We do this to attempt to increase the significance of our own personal concerns. It’s human nature. It also doesn’t achieve anything. I can’t investigate or fix nebulous problems “from others.” I can only deal with what’s in front of me, and only then what can be concretely investigated and quantified. The rest is background noise.
2.) Bob, sometimes it takes a few days — or longer — to fix a reported issue once that issue has been investigated and confirmed. This isn’t a conventional two-way dance between consumer and retailer; this is a three-way dance between consumer, developer and platform provider/retailer. Rarely can things be fixed with a few keystrokes. The investigation process alone takes time, and some issues are more technically complex than others. Multiply that now by the sheer volume of user commerce traffic and reports, and you see the larger picture.
It’s important to at least maintain perspective and have some patience. No one wants an unhappy customer.
h.) “Sorry but I am very wary of making anymore purchases from you in the future, as I don’t want to have to go through this experience again.”
That’s your prerogative as a consumer, if you feel the enjoyment of the experience isn’t worth the fear of repeating an isolated incident.
Look, I don’t work for VEEMEE, nor am I privy to the specifics of any private dialogue you had with them. So I have no idea how well they emotionally held your hand. But from an outside perspective, you presented VEEMEE and SCEA with a very challenging case study and they did their best to solve it in a timely manner.
It’s up to you, Bob, but you might consider cutting them some slack.
And hold onto your receipts.
Im certainly not known for holding my thoughts back when it comes to anything home. But I also know that home has plenty of users willing to exploit it. Not saying that anyone did exploit it but you have to remember not everyone is as honest as yourself. Meaning whatever you can do to make sure you not penalized for the users that do exploit home, the better anyones experience is. If you dont protect yourself then you have to do a bit of humble pie eating and follow the instructions given. Again im not accusing any user of exploiting home but I know it goes on. So the statements above could be used for any of the developers on home. I have empathy with any user that has an issue, because developers on home make out they are a users best friend when they are a business. I think home users forget that developers are a business all too quickly because of this. So it feels like a friend is letting them down.
I just feel that since I’ve bought so much from Veemee almost every week for the past year alone. I could have been dealt with a little more dignity. I’ve even promoted some of their new locomotions by posting thread and pics of them on the Playstation Home forums. But instead because of my blunder of losing the receipt, I almost didn’t get the acorns I purchased because of their blunder. That’s all I have to say.
All right I’m sorry for acting out here. I did let my emotions get the better of me. I understand what your saying now Norse. I can’t say that I’ll stop buying things from veemee. It’s just going to take a little time until I feel more comfortable about it and can put this issue past me. Just delete these replies if you can.
It balls down to don’t bother the developers contact Sony. If you have a corrupted dl of an item from a token purchase who do you contact. Sony says it can only refund the tokens, the price you paid for them. But when you try to rebuy the item with tokens it says you already have the item but it doesn’t show in your inventory or doesn’t work properly. My experience is a refund on psn items deletes the item that apparently corrupted on dl thusly eliminating the item allowing for a clean dl of the item on repurchase. But with tokens there seems to be no way to delete the corrupted dl of that item. With another developer Sony gave a refund for the tokens. The original tokens remained, then the developer replaced the tokens for the items, and on top of that gave a code for a completely different new item. I told Sony and the developer I wasn’t trying to get something for free but only wanted the item purchased to work. So sony says the token purchase is on the developers end and the developer says they can’t access the account to delete or redownload the item. So I’m stuck with an item that freezes my machine when I attempt to use it. Upon reviewing my account Sony realized I’m not a refund junky as I have around $20k in pshome purchases in the past two years with a mere two refund requests. Well three with the mentioned item here. The item mentioned above was the lockwood lockadoodles where a player name mickey950 won’t stay deleted. So I figure it’s a hacker that seems to have the blessings of sony and lockwood. My situation with acorn park resolved itself almost a year later. I read your doudle talk about the copias sales. My answer to that is when I buy an item I expect it to work plain an simple, nothing else you say matters. If you can write the program for the place or item them you’re exspected to be able to fix it. If your answer is you can’t do anything about it then you need to go find another job. As far as reciepts, there’s checks and balances to validate that, providing that the purchase was acctually made. You have logs on your server showing items sold and relate each acct that made that purchase while it might not be detailed but there’s definitelya marker of some kind reflecting each acct, like perhaps the IP. And that’s where it seems poor cooperation between the developers and Sony. The point is it’s all trackable and we as consumers don’t care to hear the doubletalk just fix. So if you can write the program you can fix it so do so. It’s called Playstation not workstation we as consumers don’t appreciate having to write to DNA leveles of explanation to get a problem resolved. All we should have to do is give the date the item and the account and you should be able resolve it. All this writing I had to here to get a point across is irritating. But I guess your primary point to us is the copias sales report and that’s all that matters to you. I you don’t like hearing from people like me then fix it. Otherwise you wouldn’t know people like me exist unless yoh look at your logs. Then you could validly brag about your copias sales reports, that of which people like me already know anyway. So keep up the good work that you are doing and fix the bad work that occasionally takes place.
An example of the the developers ability to access an account. I’ve been acorn park recently and saw a giant 100 feet tall pilbury dough boy in the park. It stood by me and after that I was unable to the new hug, handshake and kiss locomotion. It said I sas unable to use the locomotion cause my avatar wasn’t a normal size. My avatar appeared normal to me and to other people I was in chat with in the park. So I reported the person. Thier id showed above the head but in the report list was a blank space. So I called Sony. So I figured it’s either an errant employee of the developer which I suspect is the case given all the doubletalk or if it is infact an outside hacker then that in itself negates the developers statement of not bieng able to access the account. If an outsider can access it then surely the developer can. The doulbletalk is not very endearing to the consumer so if it’s an errant employee clean your house of that and you’ll never have to worry about cleaning your bank vault of spider or cobb webs as it’ll be full all the time. If it’s a hacker follow up on the reports track them down and prosecute them, once the word gets out that too will stop. After all it’s not just your money they’re stealing but yours too the developer. I resolved that issue on my end with the dough boy by quitting home and restarting which took 15 minutes to log in so that too is an issue as I cuurently purchase far less items nowadays and use extreme prudence in current and future purchases as I don’t want it to get to an hour load time to get on home. The load time is directly related to the amount of items purchased on the accts lifetime. I have a gift acct that loads in under a minute. Ok I believe I’m done here. Hopefully I don’t some doubletalk here caue I don’t want to hear it. It’s not my problem. On my end I spend my money, I expect it to work that’s it end of subject.
This is a perfect example of what was discussed earlier: when something doesn’t work the way it’s supposed to, the natural consumer sentiment is, “I don’t care what the details are, just fix it and fix it NOW.”
This is totally understandable. The point we’re trying to establish is that because of the three-way nature of Home — developer, platform provider/retailer and consumer — things are a bit more technically complex than people realize. And that means, more often than not, issues take time to investigate and solve. Particularly as Home commodities have become increasingly complex, beyond what the program was originally capable of (or envisioned as) supporting.
Taking out your frustrations on me, accusing any developer of doubletalk, or otherwise making wild accusations doesn’t change the situation. *All* parties involved want technical mishaps to be addressed and resolved in as timely a manner as possible.
Our hope is that this discussion helps to illustrate that both developer and platform provider alike do their best to address issues as they arise, and an us-versus-them mentality only exacerbates the situation. The best thing any Home consumer can do, when something goes wrong technically, is to report the situation to the proper parties with as many details/reproduction steps as possible, including any applicable support documentation.
I know that’s probably not what you want to hear. It sounds like you have some unresolved frustration largely to do with malicious user behavior, and that’s being lumped in with some technical difficulties you’ve encountered. It’s ultimately up to you to decide whether you think this is doublespeak or not. Hopefully you’ll see that it isn’t.
Some of it is caused by developers acting like they are just another friend on your list. Wow like they singled me out for special treatment I feel great about that developer. Next week disappointment because something went wrong. Let me talk to them. OMG they responded like a business. What how dare they after I promoted they products and they singled me out for praise. Users forget it’s a business and really don’t help themselves. But neither does home because they instigated the situation. Users just have to be wary and remember the spaces and issues that haven’t been fixed in over a year because the developer has left home
Yep it’s sounding like doubletalk. What vendors have left home. In my post I spoke of Veemee and Lockwood and Sony. Did those vendors recently leave home after the update ie maintenance a few days ago? I am currently decorating a place and been in ornaments for the past three hours scrolling through my items. That’s a sony issue. I nolonger buy items in home just the places as I have way more items needed to decorate that take hours to sift through to find.Ava Lanche
Ive done all the cupcake rc tasks. They didnt register. And while im on it. Is it just me or does everyone else notice lmos provided by acorn park that you steer appear to be programed by a drunk person? This is most noticeable with the bikes and rc cars. I definitely noticed no ones using that new rc track. I guess a good analogy is the steering is like driving a beachball on a really windy day or a drunk person being extremely inebriated.Ive done rc cupcake tasks three times and they still didnt register. Oddly it seems thats the last task needed for the party place also. Hmmmm whats up there? Hopefully my tasks are honored. Thats a Veemee issue. A better response would have been we are diligently working on the issues bare with us and thank you for being our customer we appreciate your patronage.
May I suggest a consolation for those who bought all the items to go to your birthday party. Note the cost of that participation amounts to being able to buy all the places offered in the store by Veemee, to about five times those cost including the X7 bundle on this update. It’smaking your company look like carnies at a carnival Iie a money pit. So perhaps to those loyal customers give the party place for buying all the necessities to join your party. After all the buy in is around $40 and the party place is just a reskin with the value at the store of only $5.00 at most. And in responding in politeness to the customer perhaps mention the issues listed by the poster so they’ll know you truelly are diligently working on the issues and are aware of said issues pertaining to your company that is.
Let me clarify and I belive I can speak for mostly all the posters and customers of vendors. We are certainly aware of outside entities with the primary being Sony providing the platform for you to market on. And both parties have to work hand in hand to assure proper functioning of both parties wares. If your correspondence with Sony is in the same fashion of which you respond to posters then it’s no wonder why Sony mighg be ignoring your issues. An analogy to your posts are my worker spilled icecream on my keyboard thusly it’s not my fault. Sony undoubtedly sees it as whining by a company lacking the ability to confer and conduct business on a professional and business corporate level. The one complaint I don’t hear from your company to the posters and customers is oh your money’s not working on our end so we have to wait to fix your issues of functionality. A better aproach to the customer is perhaps, we spotted a hacker in our system and are facilitating the apprehension of that person for prosecution. Or yes we’re having issues with the platform congealling with our item and are working on that issue naming the issue. Don’t shoot back its video not affording the radios to work in our places as they work in all the other places. A prime example is in fact the party place reward. Have you been to a party with no music? Thusly making the $40 party place illy named and useless. And way overpriced. So it appears that your public relations aswell as your corporate relations need some serious honing. And that definitely also applies to the platform provider Sony. I hope this info is heeded soon for all parties sake and interests. Well I think I’m done here.
Perhaps radio issue is the kiosk. While the kiosk is convenient you still have to go to the main park to use the items besides there’s a portal to the park anyway. Or if you insist it a video aspect perhaps use code that other places use. The Diamond Beach Yacht works fine and it has all the aspects involved. However the mansion part of that still has issues but basically the same place but I guess that’s on that particular developer. Just thought id mention it’s definitely possible to work in the park situation. Hopefully you post all my posts as I believe it covers most peoples angst about the vendor issues. I don’t by any means intend my post to be dinagrating to any of the vendors including yours. I just feel when one speaks professionally they tend to perform professionally, those two kinda go hand in hand if you will. Thanks and keep up with the good work that you are doing. As it is apparent that you’re working on the poor work that takes place from time to time. So godspeed in rectifying the current issues.
Respectfully Ava Lanche
Norse I owe you an apology with respect to the vendors leaving home. Upon proofing my posts I noticed it was not you but infact another poster that mentioned that. So sorry about that! In the future ill be more diligent in reading posts as to not make errant accusatory statements to the wrong person. And I believe my current posts are just an addendum to a previous post but non the less addresses most peoples angst with issues. Surely you realize you’re the general public also in other aspects of your own life. So you understanding our thinking when we buy something we as customers just expect it to work just as you do when you go to a store to purchase or participate in something. I’d rather writing and bragging about Veemee then complaining about issues and I believe others feel that way. After all you did attrack us as customers, we’re just asking let’s keep it that way , please!
I just drop another $20 on the gold item in the printer. The lmos you use anywhere work fine but the rc ones are still junk thry drift all over the place thats crap I just got screwed for another $20 for a junky $5 place called the party place with no music. Im done with Veemee yall pushing junk and taking the potential fun out of the park. All in the name of GREED. Yall seem like a rag tag organization just concern with screwing the customers. Im not sorry about the insults you shouldnt give me a reason to give you one.
Since I’m already buying everything in home, I think it’s high time I start a review site on all the home vendors to review and warn people of the junk vendors are pushing. Yes definitely tell of the good things but certainly make people aware of the junk money pits. Ill name it gold mines and money puts in home. Buyer beware.
I’ll list money pits first since my goal is not to be a salesman of the vendors wares but to insure quality in those wares. As you’re certainly not paying me im paying you. And if you cant produce quality that needs to be reviewed and told about. People come on home for a pleasurable experience not an irritating one. Cause the vendors dont give a dam if the customers think think items are junk and dont work right. At best poorly designed to benifit the vendor and screw the customers. And then I’ll list the gold mines for those still interested.It’s no wonder people google hackers to screw home. Hope you get the message padna!
It was the cupcake races and at the rc booth that the rc vehicles were bought. The cars are like throwing a frizbee in the wind . But none the less ive done it atleast ten times. Along with all the other rc races as I read you have to do atleast one of each. Ive completed each like I said earlier atleast ten times with other times the game would just quit. Then I read a veemee person went in with the gold rc items so I bought the gold items from the printer with no change in performance. And yes it was the birthday ie cupcake races. The only one that registered was the skateboard task. It appears though that based on my marker its just the rc cupcakes races with cars thats preventing the reward. The items were bought at the rc kiosks. You ask for specifics. Im confused well actually more irritated cause you know as the developers what specifics are required. I mentioned CUPCAKE RACES. Surely it’s obvious on what that means. To me it means I’ve seen a cupcake at the start of the races and I obviously researched it as I bought the gold items from the printer also. So are all the questions to frustrate me to give up. That was already accomplished with the faulty game. Im just replying cause youve given the intention of fixing it and honoring my reward. All that detail was given in a previous email. Except the vendor. Can you buy the rc devices from another vendor other than the rc kiosk? The printer ones im aware of as stated earlier. As far as the steer ability of the rc devices, I read where a support agent logged in home then to the park why not just go in and drive them all of the rent devices. Take a real bike and loosen the nut holding the handle bars to the from tire then drive it. Thats how the bikes drive. The cars go to an amusement park and ride the bumper cars, well the bumper cars have slightly better control. The helicopters well just go in and experience it. I would think as a developer you’d have a ps3 there to see exactly what ppl are talking about..
Read the blogs too alot of the answers are there. But even though it appears to be your blog there’s no connection between support and the blogs. Sony keeps saying write the blogs and I respond why? The blogs are useless they tell ppl to write an email and then we just say the same thing we wrote on the blogs with detail then we’re asked for detail again. Then support acts like they can’t understand the writer. With my thinking they can write the program but really they can’t understand what the person’s saying? It seems more like we don’t want to deal with it as we’ve gotten the sale from it and that’s fine with us the vendor. So if you come back asking for more detail then it means you haven’t read the emails or the blogs. And that shows poor interest on your part.