THE
FLAME-CATCHERS' HANDBOOK:
A
Guide to Constructive Internet Discussion
OUTLINE:
Introduction.
How this Flame-Catchers' Guide Might be
Used.
Flame-Catchers as Discussion Leaders.
Communications that Will be Filtered Out
by Flame-Catchers:
1. Obscene responses.
2. Attacks on the person rather than the
idea.
3. Tribal/partisan responses.
4. Irrelevant or detailed responses—bickering,
nit-picking.
5. Obsessive reiteration of a the same point.
6. Anonymous responses.
7. Silence-the-author responses.
8. Dogmatic thinking.
9. Global dismissal.
10. Labeling.
11. Pre-Existing Anger Misdirected.
12. Dismissing someone as not having authority.
13. Orthodoxy.
14. Ideological conformity.
The Flame-Catchers'
Handbook:
A Guide
to Constructive Internet Discussion
by James Leonard Park
INTRODUCTION
This handbook was created for the When secular sermons
address controversial subjects,
strong responses are expected.
Most of these responses are well considered
and thoughtful,
but—as
with any open forum on the Internet—
a few responses are more destructive
than constructive.
Flame-catchers are
not
censors.
The First Unitarian Universalist Church of the Internet
welcomes vigorous disagreement.
The members who volunteer to serve as flame-catchers
do not enforce any preconceived ideology.
Instead of censoring out
unpopular ideas,
the flame-catchers will help responders
to focus their comments more
rationally.
The role of 'flame-catcher'
might be compared to the person
who reads thru the letters to the editors
at a newspaper or magazine
to determine which will be printed in the
publication.
Only a small portion of letters to the editor
are published.
HOW THIS FLAME-CATCHERS' GUIDE MIGHT BE USED
Besides guiding
the flame-catchers' selection process,
this guide is published on the home page
of FUUCI,
so that potential participants in the discussion
will know in advance
what kinds of responses will be filtered
out or deleted.
And when flames are return to the senders
for good reasons,
the flame-catchers might refer the flame-thrower
to the appropriate sections of this Flame-Catchers'
Handbook,
which explain more fully why such flames
were quashed.
(The reasons for returning messages have
numbers (1-14),
which makes it easy to refer the flame-thrower
to the specific characteristics of their
messages
that caused their comments to be filtered
out of the discussion.
And the fact that the principles for constructive discussion
were laid out years before the particular response was rejected
should further assure the responder that the particular reason for
rejection
was not dreamed-up as a way of rejecting his or her ideas.)
Flamers sometimes
have some valid points,
but if they have couched their responses
in offensive language,
such messages will be deleted as a whole.
However, this gives responders an opportunity
to rephrase their comments and post them again,
this time as constructive contributions to the discussion
rather than (for example) as attacks on some person.
Sometimes the mere
passage of time
will give the flame-thrower the opportunity
to cool off.
He or she might regret the first response
and be happy that it was not published or was quickly deleted.
And the flame-thrower can reformulate the
critique
in a more rational and persuasive way.
In other words,
the Flame-Catchers' Guild
can be used by would-be responders
as a guide to formulating their ideas
so that they will be more constructive
rather than destructive.
Something about
the Internet
seems to bring out the worst
in some
people.
In a face-to-face conversation they would
not say such things,
but when they sit down at their keyboards,
they sometimes get carried away by their angry responses.
Because this Flame-Catchers'
Handbook is available
for all potential responders to read,
some people who might otherwise be tempted
to start a flame-fest
might think better of the first response
and couch some of the same ideas in more
constructive ways.
Just before they click the "send" or "post" button,
they might remind themselves that their comments
will be read by flame-catchers,
who will be using the principles published
in this handbook.
And such self-restraint reduces the sheer
volume of messages
that the flame-catchers must read.
Some people will decide to save their flames
until their minds have cooled off a bit,
when they can be more rational and persuasive
about their point of view.
In other words, the process of editing
can begin at the source of the writing.
Potential flame-throwers might be encouraged
to keep a draft of their response
for at least 24 hours before sending it or posting it on Facebook.
Revising the draft a day later might help
them
to make their arguments more forceful and better directed.
FLAME-CATCHERS AS DISCUSSION LEADERS
Face-to-face discussions
are difficult to control
because the facilitator does not know
how long a certain comment will be
or how relevant it might be to the real
theme of the discussion.
But flame-catchers can read the whole comment
before deciding what to do with it.
See 10 more
paragraphs
on
flame-catchers
as discussion leaders.
1. Obscene responses.
When writers resort
to the use of vulgar and/or obscene language
as a means of expressing themselves,
their communication should not be taken
seriously.
Such e-mail should be returned to the sender
unread.
And such postings on Facebook should be deleted.
2. Attacks on the person rather than the ideas.
When people are angry at an idea expressed on the Internet, Such responses might
begin with the claim
that the original author is
an idiot, mentally ill, retarded, brainwashed, brain-dead,
or a member of a disfavored group.
Such attacks on the author have no place
in rational discussion.
3. Tribal/partisan responses.
Readers of communications
on the Internet
might feel that their own group has been unfairly
criticized.
If so, their first response might be to
defend their group.
Political differences
give rise to most common partisan responses.
Political partisans have decided in advance
which side they are on.
And when members of their party are attacked,
they respond—using
whatever 'arguments' they can muster—
to defend their man (or woman) or their position.
In national politics
in the United States,
such partisan debates often take the form
of attacking or defending the President.
A person who is thinking rationally is able
to acknowledge
some good and some bad in every person
and every position.
The partisan thinker can
only think of good things
to say
about one side
and only bad things
to say about the
other side.
See Examples
of Tribal Responses:
gun-control, ethnic and religious
loyalties,
theists versus atheists; racism;
sexism;
sex-and-gender minorities.
4. Irrelevant or detailed responses.
Some responses to
Internet communications
are not really 'flames' in the sense that
they attack someone
for reasons beyond what was contained in
the original contribution.
Bickering
results when a responder takes a passing reference
and makes it a central issue
of debate.
Such responses need not be returned to the
sender,
since they might include some meaningful response
to what the original author said.
But they probably should not be shared with
the whole readership.
On Facebook, the response can be deleted with a message to the poster
that this reason number 4
rendered the response inappropriate.
See 6 more
paragraphs
about nit-picking and 'left-field' comments:
picky,
picky, picky
5. Obsessive reiteration of the same point.
Some responders have a private
crusade they want to share
no matter what subject others are discussing.
They will take every opportunity (however
implausible the connection)
to explain once again why their point should
be acknowledged by all.
Whenever a discussion begins, they inject
their
issue,
whether it is relevant to the discussion
or not.
Usually these responses will be harmless,
but if they are allowed thru by the flame-catchers,
the original thrust of the discussion might
be lost.
Examples of single-issue
thinkers:
advocates of population control, women's
rights,
opponents of male circumcision, gun control.
6. Anonymous responses.
Some flame-throwers
do not want to sign their responses.
What are the reasons behind not identifying
themselves?
Perhaps they know
that their responses are foolish
and they would not want their friends to
know
that they have such narrow-minded ideas.
Perhaps they fear
that the original author
will be an even more effective flame-thrower,
who will publish an even more scathing flame
in response to the original attack.
(Incidentally, this does not seem to be
a good idea
to publish these flames and counter-flames
on the Internet.
This could give the general readers the
feeling
that all they will read at this location
is flames and counter-flames.)
Maybe the flame-thrower
wants to remain anonymous
because he or she knows
that the response will be perceived as tribal
or partisan
—and
the flame-thrower does not want to be identified publicly
as part of a particular political party
or a disfavored group.
For example, this could be the case with
a homosexual
who is still 'in the closet'.
If the response is nevertheless rational
and thoughtful,
it still might be worth publishing or passing
on to the original author.
The flame-catchers will have to decide whether
there are good reasons
for keeping the identify of the responder
a secret.
(Some letters to the editor are published
without names
for reasons the editors believe are valid.)
In situations in
which there is a high volume of responses
(such as letters to the editor of a large
publication),
anonymous responses might be automatically
returned or deleted.
This could serve as a first-filter:
If the responders do not want to be identified,
they will know in advance that their ideas
will not be read by anyone.
When a publication has such a policy,
it should be announced along with the information
on how to respond.
This will save some useless attempted communication
because the anonymous flamer will not even
bother to write
if he or she knows in advance
that anonymous flames will not
be read.
When such a policy
is in place,
the person who was tempted to send an anonymous
flame
might take the time to write a more temperate
and rational response,
which could be published with his or her
real name attached.
And if the writer has a good reason for
remaining anonymous,
this could probably be explained in the
first part of the letter,
so that the response would will not be automatically
disregarded.
7. Silence-the-author responses.
Some flamers are
so angry at ideas they read
that they do not want to criticize the ideas,
but they want to prevent that author
from ever expressing such ideas again.
Editors of large publications are familiar
with this kind of response:
Whenever a columnist writes a controversial
piece,
a predictable number of people
will ask for that column to be discontinued.
See 9 more
paragraphs
of discussion and illustration
of the silence-the-author
response,
including suggested policies for
protecting
freedom of speech.
8. Dogmatic thinking.
Some responses will
be based on strongly held views
that are not open to thoughtful analysis.
The mark of a dogma is that
no matter what additional evidence appears,
the pre-existing belief or position does not change.
It is nearly useless to try to conduct a rational
discussion with a dogmatic thinker.
Often dogmas lie
very close to a person's identity.
This is usually true of religious beliefs
—from
which the idea of 'dogma' comes.
People who were raised with a firm belief
in the Bible, for example,
will not tolerate any criticism of that
sacred text.
They might feel that any error or weakness
in the Bible
could lead them to doubt that whole collection
of writings.
See Examples
of Dogmatic Thinking:
the earth is flat; alcoholism is a
disease.
9. Global dismissal.
Some people who
respond to secular sermons
will tend to dismiss the whole sermon
because they found one statement
very offensive or wrong-headed.
There is probably no way to get around this
reaction.
It is the initial way some people's minds
work.
They read along until they find something
they disagree with.
And thereafter they will not find anything
worth reading.
10. Labeling.
Global dismissal
is very closely related to labeling.
If the writer can be labeled as a misogynist
or a Nazi,
then that person deserves no further attention.
Labeling of persons
according to convenient categories
arises in our minds
because we tend to think of people as belonging
to groups.
And once we believe that we have classified
some individual,
then we think that we know everything he
or she believes
because we know the beliefs of others in
that group.
See Examples
of Labeling:
Humanists and Theists.
Advice to readers
of secular sermons:
Try to be open-minded about what you read,
not jumping to conclusions because of what
you might have heard
from someone else about the author.
Make your own evaluation
based on the sermon
you are reading.
And avoid the knee-jerk reaction that might
occur
if you suddenly decide that the author is
a part of a group
whose ideas you do not share.
Precisely because it is so easy to label
people and thereby dismiss them,
resist the temptation to classify the author
as long as possible.
And even if someone else has told you something
about this person,
be willing to evaluate that
claim for yourself
before you believe it or pass it on to someone
else.
11. Pre-Existing Anger
Misdirected.
12. Dismissing someone as not having authority.
Trusting in credentials
is a more sophisticated form of labeling.
Academic and religious organizations grant credentials
to people who meet certain standards.
But the fact that other people do not have
these degrees or titles
does not mean that they have nothing to
say.
We all know people who have academic and
religious credentials
who do not have much to offer.
This should liberate us to be open to individuals
without credentials,
who speak or write without
authority.
Perhaps the most original and creative individuals
did not fit the patterns expected by the
people
who were granting the credentials.
People who says, "I only read books by people
with PhD's
in the field they are writing about"
will severely limit their reading.
On the other hand, we should not dismiss
people
merely because they went thru the rigors
of getting a doctorate.
Even if they were trained in
narrow academic methods
or prevailing dogma,
they might have been able to transcend that
background.
The question of
religious authority
is particularly difficult for Unitarian Universalists.
Because we have no doctrinal tests for ordination
into the ministry,
we do not regard utterances from the pulpit
as having authority.
However, since 90% of adult Unitarian Universalists
were raised in other denominations,
many of us do have vestiges of automatic
trust in authority.
If something was said from a UU pulpit
(rather than written in a magazine, for
example),
the hearers might implicitly assume that the
speaker has some authority.
But this is not our official UU concept.
All UU speakers or writers express themselves
without
authority
to speak for the denomination
—or
even the specific congregation
thru which their ideas were expressed.
See "The Difference between a Genius and an Apostle".
In the Unitarian Universalist
movement,
everyone speaks without
authority.
Thus ideas with which we do not agree
will have to be countered with other
ideas.
We can only appeal to reason
not
to authority.
13. Orthodoxy.
"Straight doctrine"
(the literal meaning of "orthodoxy")
should not be a problem in Unitarian Universalist
circles.
We are an open-minded, creed-free, decentralized
religious movement.
But most adult Unitarian Universalists (about
90%)
were raised in other denominations,
some of which were quite dogmatic.
Thus, it might be difficult for these individuals
to stop looking for the straight
truth.
Unitarian Universalism
does affirm a number of traditions,
from which Unitarian Universalism has historically
emerged.
But these traditions in no way limit the
freedom of belief
of the individual Unitarian Universalist.
We are free to believe whatever seems right
to us.
The only limitation we all affirm is the
use of reason in our
beliefs.
See 12 more
paragraphs
exploring
freedom
of belief and tolerance in UU circles,
including how to deal with
intolerant views.
14. Ideological Conformity.
Since the dawn of
human thinking,
people have frequently followed trends and
fads in beliefs.
Historically speaking, religion tends to
be the gathering place
of the strongest unchallenged and unchallengeable
traditions.
See other Examples
of Ideological Conformity:
the biological inheritance of
acquired characteristics;
toxic shock syndrome; silicon gel
breast
implants;
gulf war syndrome; Vietnam war.
Ideological conformity
it is a threat to free thought.
People who have views different from the
prevailing beliefs
feel prevented from stating their dissent
because they know that the knee-jerk response
will be that they are wrong.
Flame-catchers themselves
(to get back to the theme of this handbook)
are not immune to ideological conformity.
Often supported by the mass media,
ideological conformity will be a part of
our culture
for the foreseeable future.
But the most intellectually
awake and aware flame-catchers
will be able to detect conformist thinking
that has little or no historical or scientific
basis
whenever it occurs in the discussion.
What should flame-catchers
do when they receive responses
that reflect ideological conformity
rather than careful thought?
Flame-catchers can return
such responses
with comments that might encourage the responders
to re-examine the basis of their beliefs:
Do I believe this merely because it is a
popular opinion among peers?
Do I believe it because the mass media have
told me so?
Do I believe it because 'most scientists'
say so?
Or do I have solid reasons for these affirmations?
In closing this
list of reasons for returning or deleting responses,
we should note that the most subtle of these
forms of narrow-mindedness
—namely
ideological conformity—
is also to be found among UU ministers
and others who might submit proposals for secular sermons.
Thus, the same principles to be applied
by flame-catchers
should also be applied by the members
of FUUCI
in voting to choose the best proposals for sermons.
It would be a grave error to filter out
responses
as tribal, dogmatic, orthodox, ideological,
etc.
if the creators of our
cyber-sermons
have made the same mistakes!
YOUR COMMENTS PLEASE
Everything said above can easily be changed.
(Several changes were made in June
2001.
A few changes were made in October
2008.)
Please send comments and suggestions to the author of this Handbook:
James Park: e-mail: PARKx032@tc.umn.edu
further revised 9-5-2010;
9-13-2010;
10-9-2010; 11-11-2010; 11-16-2013; 11-2-2017;
See the file describing the ideal characteristics of flame-catchers.
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