1.3 Errors at ADD A PRINTER screen

When you enter your printer’s serial number at the Polar Cloud “ADD A PRINTER” screen shown in Figure 1.15, you should then get presented with the LED light color security check, as shown in Figure 1.16. However, if instead you get an error at the “ADD A PRINTER” screen, there are three general possibilities:

1.

Network problems; check that the POLAR3D LED lights are blue over white, and if not, see Section 1.4.

2.

Incorrect/invalid printer serial number.

3.

Your printer (its serial number) is already registered to someone in the Polar Cloud, and the printer is configured to disallow additional registrations.

If, as in Figure 1.19, you see an error message saying

Printer with this serial number was not found. Please make sure the printer is connected to the network.

then return to step (ii) (of step 10 of Section 1.1) and (after making sure that the printer is plugged in and connected to the Internet with POLAR3D LED lights blue over white) then double-check that you correctly input the printer’s serial number. (For instance, if your printer’s serial number includes any zeros, double-check that you typed zeroes rather than capital letter O’s.)

If, as in Figure 1.20, you see an error message saying

The printer can no longer be added using the add/registration process. Contact the printer managers for an invitation to manage the printer.

then this printer (its serial number) has already been registered in the Polar Cloud, and the printer’s “SETTINGS” switch “Add Allowed” has been disabled. This should not occur with a brand-new printer – but could occur if you have acquired your printer from a prior owner (who has not removed their registration of the printer in the Polar Cloud).

If you have the cooperation of the prior owner, you can ask the prior owner to transfer the Polar Cloud registration of the printer to you via the Polar Cloud printer “MEMBERS” screen’s “CHANGE OWNER” button, or simply “DELETE PRINTER” from their Polar Cloud account, or add you as a manager of the printer, or enable the “Add Allowed” switch under printer “SETTINGS”, (according to which effect you and the prior owner wish to achieve: respectively, preserve any existing printer queue of print jobs and transfer Polar Cloud registration to you, discard any existing printer queue of print jobs and allow you to register the printer yourself, add you as an additional printer manager, allow you to register yourself as an additional printer manager).

However, if you do not have the cooperation of the prior printer owner, then see the printer local web interface and its “Reset Printer on the Polar Cloud” button.