1. From the Customer Receipts page, click New.
2. On the Manage Cash Application page that is displayed, enter or change the information in Cash Receipt section.
3. Under the Payment Sources tab, complete the following steps:
   1. Enter information in the Payment Information section.

      The Amount To Apply field and the Amount Unapplied field in the Totals section are increased by the amount that you enter in the Amount Received field in the Payment Information section. In the Bank Account field, you can select only a bank account that is associated with the company and currency for the customer receipt.

   2. If the customer receipt includes deductions for existing credits on customer invoices, then enter the deductions in the Amount To Apply field for the appropriate customer invoice credits in the Credits section.

      The value in the Balance field for the customer credit invoice decreases by the amount you enter in the Amount To Apply field when you navigate away from the field.

      The Amount To Apply field and the Amount Unapplied field in the Totals section are increased by the amount that you enter in the Amount To Apply field in the Credits section.

   3. If the customer receipt includes a general deduction not applicable to a specific customer invoice, click Add New in the General Deductions section, select a value in the Reason Code field, and enter the amount of the deduction in the Amount field.

      The Amount To Apply field and the Amount Unapplied field in the Totals section are increased by the amount that you enter in the Amount field in the General Deductions section.

      A claim for the general deduction is generated when you save the customer receipt.

4. To apply the customer receipt to an open, finalized customer invoice, complete the followings steps:
   1. Click the Customer Invoices tab.

      Only the customer invoices that are associated with the company, currency, and customer for the customer receipt are displayed under the Customer Invoices tab.

   2. Select the checkbox for the customer invoice to which you want to apply the customer receipt.

      The value in the Balance field for the customer invoice is moved to the Amount Applied field.

      If you clear the check box, any changes to the line for the customer invoice are cleared. You can select multiple checkboxes to apply the customer receipt to multiple customer invoices.

   3. Enter the amount you want to apply to the customer invoice in the Amount Applied field.

      The value in the Balance field for the customer invoice decreases by the amount you enter in the Amount Applied field when you navigate away from the field.

   4. (Optional) To apply an unearned discount to the customer invoice, enter a value in the Unearned Discount Amount field.

      The value that you enter in the Unearned Discount Amount field is saved only if the value in the Amount Applied field is more than 0. The value in the Balance field for the customer invoice decreases by the amount you enter in the Unearned Discount Amount field when you navigate away from the field.

      Note: To apply an earned or unearned discount to a customer invoice, a payment must be associated with the customer receipt.

   5. (Optional) To write off the customer invoice, enter a value in the Write Off Amount field, and select a value in the Reason Code field.

      The value that you enter in the Write Off Amount field is saved only if the value in the Amount Applied field is more than 0. The value in the Balance field for the customer invoice decreases by the amount you enter in the Write Off Amount field when you navigate away from the field.

      Note: You can fully or partially write off a customer invoice even when a payment is not associated with the customer receipt.

      The Total Payment field in the Totals section is increased by (and the Amount Unapplied field in the Totals section is decreased by) the amounts that you enter in the Customer Invoices section.

   6. (Optional) To record an invoice-specific deduction, click the arrow next to the checkbox for the customer invoice, click Add New in the Invoice Deductions dialog box that is displayed, select a value in the Reason Code field, and enter the amount of the deduction in the Amount field.

      The value in the Balance field for the customer invoice decreases by the amount you enter in the Amount field when you navigate away from the field.

      Note: You can record a full or partial deduction even when a payment is not associated with the customer receipt.

      A claim for the invoice deduction is generated when you save the customer receipt.

5. To apply the customer receipt to a customer claim, complete the following steps:
   1. Click the Claims tab.
   2. Select the checkbox for the claim to which you want to apply the customer receipt.

      If you clear the check box, any changes to the line for the customer claim are cleared. You can select multiple checkboxes to apply the customer receipt to multiple claims.

   3. Enter the amount you want to apply to the claim in the Amount Applied field, and select a value in the Resolution Code field.

      The Total Payment field in the Totals section is increased by (and the Amount Unapplied field in the Totals section is decreased by) the amount that you enter in the Amount Applied field in the Claims section if that amount is a positive number.

      To learn more, see Claims.

6. To recognize the customer receipt as a prepayment or overpayment from the customer, complete the following steps:
   1. Click the Additional Payments tab.

      In the Additional Payments tab, you can also recognize a customer receipt to close a customer invoice without creating additional accounting entries.

   2. Click Add New, select Prepayment or Overpayment in the Type field, and enter the amount of the prepayment or overpayment in the Amount field.

      When you select the overpayment type, a customer credit invoice for the amount is automatically created when the customer receipt is finalized. You can apply the credit invoice to future customer receipts to recognize the overpayment.

      The Total Payment field in the Totals section is increased by (and the Amount Unapplied field in the Totals section is decreased by) the amount that you enter in the Amount field in the Additional Payments section.

   3. Select values in the Bill To Customer field and Sold To Customer field.
   4. If the prepayment applies to a sales order, select the sales order in the Sales Order field.

      The prepayment is automatically applied to the customer invoice for the sales order when you create that customer invoice.

7. Click Save to save the customer receipt, or click Save and New to save the customer receipt and enter another customer receipt.

   After you save a customer receipt, you can view information about its lines in the Customer Receipt Lines section of the Customer Receipt detail page. You can click Edit from the Customer Receipt detail page to change the customer receipt after you save it. You can edit only unfinalized customer receipts.

Examples of exceptions on customer receipt lines follow:

• The receipt line has no value in the Type field.
• A customer receipt has duplicate earned discounts on its receipt lines that apply to the same customer invoice.

To resolve an exception from the Customer Receipt detail page, locate the customer receipt line with the exception in the Customer Receipt Lines section, click the link for the receipt line to show the Customer Receipt Line detail page. On this page, correct the line, and save the record.

You can set up accounting rules to handle invoice deductions and general deductions. Invoice deductions are generated when you enter a deduction for a customer invoice. You can have multiple deductions for an invoice. General deductions do not apply to an invoice, and are generated when you add the deductions under the Payment Sources tab of the Manage Cash Application page. An associated claim is generated for invoice deductions and general deductions.

In a customer receipt, you can settle a general deduction with an on-account credit memo. You can also create a negative general deduction when you don't want to associate the customer receipt with a customer invoice. For example, you apply a customer receipt of $75 to a $100 invoice, and then create a $25 deduction. When the customer later sends the difference, you can create a general deduction for $-25.

To learn more about unfinalizing, cancelling, and voiding customer receipts, see Unfinalizing, Cancelling, and Voiding Source Documents.

The following table lists the fields that Kenandy provides. Your system administrator selects the fields that are displayed on your user interface.

Customer Receipt Page

Field	Description
Amount in Words	The amount in words of a customer receipt with a refund type. This field can be used to print refund checks to customers, and is automatically populated by using the Amount Received field.
Amount Received	The net amount of the customer receipt. This amount is the gross amount of the customer receipt less any deductions for existing credits on customer invoices and any general deductions for the customer.
Amount To Apply	The total amount of the customer receipt to apply to invoices, apply to claims, and to recognize as a prepayment or overpayment from the customer. This amount includes the amount received, deductions for existing credits on customer invoices, and general deductions for the customer.
Amount Unapplied	The amount in the Amount To Apply field that is not yet applied to invoices, applied to claims, and recognized as a prepayment or overpayment from the customer. This amount is calculated by subtracting the value in the Total Payment field from the value in the Amount To Apply field.
Autonumber	An auto-generated ID that identifies the customer receipt.
Balance	The total of the Amount Received field and the Total Payment field for the customer receipt.
Bank Account	The bank account that receives the customer receipt. This field is automatically populated with the value in the Deposit Bank Account field for the company associated with the customer receipt. You can change this value.
Claim	The claim, if any, associated with the customer receipt.
Company	The company associated with the customer receipt. This field is automatically populated with your default company, but you can change this value.
Company Identifier	A unique identifier that specifies the company during the data loading process.
Currency	The currency of the customer receipt. This field is automatically populated with the currency value for the bank account associated with the customer receipt. If that value is unavailable, then the value in the Default Transaction Currency field for the company associated with the customer receipt is used. You can change this value.
Customer	The customer associated with the customer receipt.
Customer City	The city in the address of the customer associated with the customer receipt.
Customer Country	The country in the address of the customer associated with the customer receipt.
Customer State	The state in the address of the customer associated with the customer receipt.
Customer Street	The street in the address of the customer associated with the customer receipt.
Customer Zip Code	The zip code in the address of the customer associated with the customer receipt.
Customer Receipt	The auto-generated ID for the customer receipt.
Date Printed	The date on the check for a customer receipt with a refund type. This field applies to printed refund checks to customers, and is available only if you install the KDOC package.
Date Received	The date the customer receipt is received. This field determines the transaction date for accounting purposes.
Exception	An indication of whether one or more exceptions is associated with the customer receipt.
Exception Detail	The additional information, if available, about the exception for the customer receipt.
Exceptions Count	The number of exceptions for the customer receipt.
External Id	An external ID that is used for data loading.
Finalized	An indication of whether the document is final. An accounting entry is automatically generated for the source document in the next scheduled batch process. You cannot add a new line to a finalized customer receipt.
Finalized Date	The date the customer receipt is finalized for accounting.
Has Exceptions	An indication of whether exceptions are associated with the customer receipt.
Historical	An indication of whether this document was processed and accounted for before it was loaded into Kenandy. It does not generate any accounting entry lines and does not affect the GL.
Line Exceptions	The number of exceptions for all lines on the customer receipt.
Payment Method	The payment method associated with the customer receipt.
Posting Date	The date and time that the transaction is posted to a GL account. This field value is automatically updated with the finalized date and time. If you backdate this document by selecting a transaction date and time for a prior period, then this field value is automatically updated if the GL area for the prior period is currently open. To learn more about how this field is populated for backdated documents, see About Backdating a New Source Document.
Reference	The reference for the customer receipt (for example, check number for a check, or a wire transfer number for a wire transfer).
Reference Number	The reference number from the source transmission for the customer receipt.
Related Customer Receipt	The customer receipt related to this customer receipt.
Status	The status of a customer receipt: Options include: Authorized, Open, Closed, Cancelled, or Void. Authorized indicates that the customer receipt is created automatically for a credit card payment.
Status Reason	The reason for an overflow remittance advice. When a check number is skipped for printing and is cancelled because the check applies to an overflow remittance advice, this field is automatically populated with a value of Void from Overflow Advice. An overflow remittance advice is created when the number of advice lines for a check exceeds the value in the Number of Advice Lines per Page field for the bank account. To learn more, see the description of the Number of Advice Lines per Page field in Bank Accounts.
Total Number Of Lines	The total number of lines associated with the customer receipt.
Total Payment	The total of the Payment Amount fields on the customer receipt lines for the customer receipt.
Transaction Date	The transaction date for the customer receipt.
Transaction ID	The transaction ID for the customer receipt.
Transaction Type	The transaction type for the customer receipt. You can use this field to generate the accounting entry for the customer receipt.
Type	The type of customer receipt. Options include Receipt and Prepayment.
Void	An indication of whether the customer receipt is voided.
Void Date	The void date for the customer receipt.

The following table lists the fields that Kenandy provides. Your system administrator selects the fields that are displayed on your user interface.

Customer Receipt Line Page

Field	Description
Amount	The amount of the customer receipt line.
Autonumber	An auto-generated ID that identifies the customer receipt line.
Bill To Customer	The bill-to customer associated with the customer receipt line.
Claim	The claim, if any, associated with the customer receipt line.
Credit Memo Number	The user-defined number of the credit memo associated with the customer receipt line.
Currency	The currency for the customer receipt line.
Customer Invoice	The customer invoice associated with the customer receipt line.
Customer Invoice Number	The customer invoice number associated with the customer receipt line.
Customer PO Number	The number on the purchase order associated with the customer receipt line. The customer issues this purchase order.
Customer Receipt	The auto-generated ID for the customer receipt.
Exception	An indication of whether one or more exceptions is associated with the customer receipt line.
Exception Detail	Additional information, if available, about the exception for the customer receipt line.
Exceptions Count	The number of exceptions for the customer receipt line.
External Id	An external ID that is used for data loading.
Finalized	An indication of whether the document is final. An accounting entry is automatically generated for the source document in the next scheduled batch process.
Has Exceptions	An indication of whether exceptions are associated with the customer receipt line.
Historical	An indication of whether this document was processed and accounted for before it was loaded into Kenandy. It does not generate any accounting entry lines and does not affect the GL.
Invoice Amount	The amount of the invoice associated with the customer receipt line. This amount excludes rebates, discounts, or incentives.
Invoice Amount Due	The due date of the invoice associated with the customer receipt line. This amount includes rebates, discounts, and incentives.
Invoice Gross	The gross amount of the invoice associated with the customer receipt line. This amount excludes VAT.
Invoice Net Amount	The net amount of the invoice associated with the customer receipt invoice line. This amount includes VAT.
Line Number	The number of the customer receipt line.
Line Type	The type of customer receipt line. In accounting rules, you can set up different accounting for different line types.
Memo	A note that you can enter for reference.
Notes	Notes entered when recording deductions or additional payments on a customer receipt. You can find the notes on receipt line types of General Deduction, Invoice Deduction, Prepayment, and Overpayment.
Original Invoice Amount	The original amount of the invoice when the invoice amount changes.
Payment Amount	The payment amount for the customer receipt line. This field applies to general deductions, credit customer invoices, customer invoices, and additional payments.
Reason Code	The reason code for the customer receipt line. You use this field to describe an adjustment or deduction for the customer receipt line.
Reference	Reference information entered when recording deductions on a customer receipt. You can find the reference information on receipt line types of General Deduction or Invoice Deduction.
Sales Order	The sales order associated with the customer receipt line. For a prepayment, this field specifies the sales order to which the prepayment is applied.
Sold To Customer	The sold-to customer associated with the customer receipt line.
Subtransaction Type	The subtransaction type for the customer receipt line. You can use the subtransaction type and a transaction type to determine the accounting for the customer receipt line.
Type	The type of customer receipt line. Options include: Payment, Deduction, Credit Memo, Unearned Terms Discount, Earned Terms Discount, Writeoff, Summary, Credit Applied - Claim, Debit Applied - Claim, Refund applied prepayment, Refund applied payment, Refund unapplied prepayment, General Deduction, Prepayment, and Overpayment. Payments and deductions offset open invoices. Credit memos reduce the overall paid amount.