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Author Topic: UPDATE FROM SONY: URGENT!!!
keara22hi
Post UPDATE FROM SONY: URGENT!!!
on: April 26, 2011, 21:27
Quote

I COPIED AND PASTED THIS FROM PSHOMEGAZETTE. PLEASE HELP SPREAD THE WORD. THIS IS URGENT

PRESS RELEASE FROM SONY REGARDING PSN OUTAGE– NEW
Posted by cynella on April 26, 2011 · Leave a Comment

Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We are currently working to send a similar message to the one below via email to all of our registered account holders regarding a compromise of personal information as a result of an illegal intrusion on our systems. These malicious actions have also had an impact on your ability to enjoy the services provided by PlayStation Network and Qriocity including online gaming and online access to music, movies, sports and TV shows. We have a clear path to have PlayStation Network and Qriocity systems back online, and expect to restore some services within a week.
We’re working day and night to ensure it is done as quickly as possible. We appreciate your patience and feedback.
Valued PlayStation Network/Qriocity Customer:
We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:
Temporarily turned off PlayStation Network and Qriocity services;
Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and
Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.
We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.
Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.
For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.
To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports. We are providing the following information for those who wish to consider it:
U.S. residents are entitled under U.S. law to one free credit report annually from each of the three major credit bureaus. To order your free credit report, visit http://www.annualcreditreport.com or call toll-free (877) 322-8228.
We have also provided names and contact information for the three major U.S. credit bureaus below. At no charge, U.S. residents can have these credit bureaus place a “fraud alert” on your file that alerts creditors to take additional steps to verify your identity prior to granting credit in your name. This service can make it more difficult for someone to get credit in your name. Note, however, that because it tells creditors to follow certain procedures to protect you, it also may delay your ability to obtain credit while the agency verifies your identity. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on your file. Should you wish to place a fraud alert, or should you have any questions regarding your credit report, please contact any one of the agencies listed below.
Experian: 888-397-3742; http://www.experian.com; P.O. Box 9532, Allen, TX 75013
Equifax: 800-525-6285; http://www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241
TransUnion: 800-680-7289; http://www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790
You may wish to visit the web site of the U.S. Federal Trade Commission at http://www.consumer.gov/idtheft or reach the FTC at 1-877-382-4357 or 600 Pennsylvania Avenue, NW, Washington, DC 20580 for further information about how to protect yourself from identity theft. Your state Attorney General may also have advice on preventing identity theft, and you should report instances of known or suspected identity theft to law enforcement, your State Attorney General, and the FTC. For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone (877) 566-7226; or http://www.ncdoj.gov. For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; telephone: (888) 743-0023; or http://www.oag.state.md.us.
We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1-800-345-7669 should you have any additional questions.
Sincerely,
Sony Computer Entertainment and Sony Network Entertainment

http://blog.us.playstation.com/2011/04/26/update-on-playstation-network-and-qriocity/

Katsuune
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Post Re: UPDATE FROM SONY: URGENT!!!
on: April 27, 2011, 00:57
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More news on the PSN data theft from The Daily Telegraph:

Millions of internet users hit by massive Sony PlayStation data theft:
Sensitive personal details of tens of millions of internet users have been stolen by hackers in one of the biggest ever cases of data theft, it has emerged.

By Shane Richmond 11:52PM BST 26 Apr 2011

"Fraudsters have obtained data on millions of online video gamers – including three million Britons - after targeting Sony’s PlayStation Network.

The electronics giant is contacting around 70 million customers warning that details including their names, addresses, dates of birth, passwords and security questions have been stolen during an "unauthorized intrusion" that occurred between April 17 and April 19th.

Sony also admitted that the hackers may have gained access to people’s credit card details.

The network provides online video gaming services and allows streaming of films and music via the internet.

It requires members to submit credit card and personal details to subscribe.

PlayStation Network members have also endured a week without online gaming access after the Japanese giant pulled the plug on the service last Wednesday and has spent the past week investigating the breach.

Experts described the security breach as a “nightmare” scenario, which could leave millions of PlayStation users open to identity and credit card fraud.

The theft is particularly worrying due to the variety of information stolen and because many people use the same passwords for all their online services such as email, internet shopping and online bank accounts.

It also comes as an embarrassment to Sony and could deal a severe blow if customers lose confidence in its security systems.

In a statement to be emailed to millions of PlayStation Network users worldwide, Sony warned: “We believe that an unauthorised person has obtained the following information that you provided: name, address, country, email address, birth date, PlayStation Network/Qriocity password and login.

“While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility.

“If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

“For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information.

“To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports.”

Sony took down the network and Qriocity last Wednesday after suffering what it described as “an external intrusion on our system” but has until now remained tight-lipped about speculation that customers’ financial details had been stolen.

Online security experts last night said the revelation could deal a “devastating blow” to Sony and questioned the company’s monitoring of threats to its systems.

Graham Cluley, senior technology consultant at Sophos, a security and data protection service, said: “This certainly ranks as one of the biggest data losses ever to affect individuals.

“This is not just a nightmare for Sony, but also worrying news for the millions of people who use the network. Once again users will have their confidence shaken by a major company losing their personal information.”

Robert Siciliano, McAfee consultant and identity theft expert, added: “Many people use the same usernames and passwords for several accounts.

“If the bad guys have that information, they can use it to access social networking and banking accounts, and that’s where the problems begin.

“They can log into your email and change the password and go through looking for other accounts. There’s no end to what they can do.There’s enough data that the bad guys can turn that into cash with relative ease.”

Though it is by no means uncommon for user data to be stolen by hackers, this is one of the largest and most high profile online data thefts to come to light.

Earlier this month, US firm Epsilon, which manages data for companies including Barclaycard, Citigroup and hotel chain Marriott, confirmed that millions of email addresses had been stolen in an attack on its servers. However, the data stolen in this case was limited only to email addresses.

In March, online retailer Play.com warned that customer emails and some personal information had been stolen, though the company stressed that credit card details were safe. In January, cosmetics firm Lush admitted that credit card details belonging to some of its customers had been stolen in the run-up to Christmas. The company advised customers to contact their bank.

The company is likely to face questions about when it knew that customer data had been stolen and why it waited so long before issuing a statement."

http://www.telegraph.co.uk/technology/news/8475728/Millions-of-internet-users-hit-by-massive-Sony-PlayStation-data-theft.html

Please ignore random musings below, given the info in the ^^above^^^ alert is what's relevant right now.

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