WARNING !! NO REFUNDS NO RETURNS

Sony unlike any other online company runs its PSN store very unfairly in my opinion
Sony's TOS over rules our statutory rights which is illegal and offers its customers very poor customer service..
I have 2 ps3's and several online ids..
I decided to buy GTA5 as a digital download so I went to the store on one of the ps3's added GTA5 to the basket, but for some reason was distracted and didnt complete the purchase..
Later I went on the other ps3 and bought GTA5 and downloaded it, all good you may think.. Well here is what happened over 2 months later !!
My 9 yr old son asked if he could buy Minecraft I said yes and said go buy it on your ps3, so he bought it and was very happy..
One month later I got my credit card bill, I noticed there was a purchase for december from PSN for alot of money, when I checked the 2 ids that had this card registered on.. It turns out GTA5 was still in basket after 2 months and when my son added minecraft he purchased GTA5 by mistake also..
After ringing Sony and explaining, turns out they can see the game was never downloaded, they can see its the same credit card on both psn accounts, they understand it was a genuine mistake, but refuse to refund and remove GTA5 from the second id..
As a result I will never purchase a downloadable item from Sony again..
So warning to you all Sony doesnt delete basket like every other online shop I've ever used..
Use sub accounts for your children, I didnt realise these were available until customer service told me..
When I told customer service I was going to apply for the credit card company to refund me as I have never download game, I was told my psn account maybe banned by sony, a threat or blackmail you decide..
Generally the worst customer service I've ever experienced..