Eugene Updater
Description and Operation
The Updater tool downloads
file updates and new files like firmware and help files. It
can do so automatically with a user set interval (default =
12hrs) or manually, triggered from the updater itself or
Eugene. When an update is triggered, the Updater will download
a list of files from the server. If the file in the list
exists but not locally, it is downloaded. If the local file is
older than the one in the list, it is downloaded as well.
The file gets downloaded to the
<Username>\Documents\Eugene\Updates folder.
After download, the local file is deleted (if it exists), and moved to the folder where the Updater is (EugeneUpdate.exe), which is the Eugene installation folder. The updater then moves on to the next file in the list. A special case exists for Eugene.exe and Logviewer.exe. If one of these programs (for example, Eugene) are open, the updater will move the file anyway and the user is prompted that an update exists. Should you choose to update, UpdateKicker.exe will close the program, delete the old one and rename the updated file (for example, Eugene.ex_ to Eugene.exe).
All operations are logged for easier diagnostics.
After download, the local file is deleted (if it exists), and moved to the folder where the Updater is (EugeneUpdate.exe), which is the Eugene installation folder. The updater then moves on to the next file in the list. A special case exists for Eugene.exe and Logviewer.exe. If one of these programs (for example, Eugene) are open, the updater will move the file anyway and the user is prompted that an update exists. Should you choose to update, UpdateKicker.exe will close the program, delete the old one and rename the updated file (for example, Eugene.ex_ to Eugene.exe).
All operations are logged for easier diagnostics.
Features
The updater window when no
update is being downloaded. Clicking on the "play" button will
trigger an update check, regardless of the update check mode
(auto or manual).
The Options Menu.
The Actions Menu.
Right clicking on the icon will show a menu that contains the common operations that can be done thru the main window. This allows easier configuration without having to access the main window itself.
The Options Menu.
- Sets Auto Update mode.
- Sets auto update check interval.
- Enabling this will generate a more detailed log of the update. It will include the list of files in the update and the reason why a file is added to the "download" list.
- Toggles the registry entry to auto-run on Windows launch.
The Actions Menu.
- Same function as the "play" button.
- Views the logfile. The option will be disabled when an update is in progress as the updater is writing into the logfile at this time.
- Deletes all the files in the catcher folder (<Username>\Documents\Eugene\Updates).
Right clicking on the icon will show a menu that contains the common operations that can be done thru the main window. This allows easier configuration without having to access the main window itself.
Troubleshooting/FAQ
- My updater is not
running on startup.
First, launch the updater
from the start menu, under "Adaptronic Engine Management".
Check the icon in the Windows system tray and make sure the
"Launch on system startup option is checked.
If this still does not work, you'll have to check the registry entry. Press the Windows Button + R, type regedit.exe into the window that appears. Browse into HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run or simply paste "Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run" into the address bar. There should be a EugeneUpdater entry there, with value set to the path of EugeneUpdater.exe. The value should be a string. The path shown in the image is the default path.
If this still does not work, you'll have to check the registry entry. Press the Windows Button + R, type regedit.exe into the window that appears. Browse into HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run or simply paste "Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run" into the address bar. There should be a EugeneUpdater entry there, with value set to the path of EugeneUpdater.exe. The value should be a string. The path shown in the image is the default path.
Restart your computer to
check if the process worked. Otherwise, send us an email at
tech@adaptronic.com.au.
- My updater fails to get any updates (or any download failure).
First, try to access this
link. It should download the file. This is the "list" file
mentioned earlier.
https://s3.amazonaws.com/adaptronicupdaterfiles/Update.info
If it does not download, there might be a problem with your connection or the connection to the server, in which case, try updating again at a later time.
If it does, then it might be blocked (as a false positive) by the antivirus or antimalware installed in your system. All of these have the ability to add exclusions, either a file or the whole folder. We recommend excluding the whole folder if the option is available. The default path (if you did not change it in the installation process) is C:\Adaptronic Engine Management\Eugene. If you can only exclude files, exclude EugeneUpdater.exe.
Here is an example of adding an exclusion into Norton 360:
https://s3.amazonaws.com/
If it does not download, there might be a problem with your connection or the connection to the server, in which case, try updating again at a later time.
If it does, then it might be blocked (as a false positive) by the antivirus or antimalware installed in your system. All of these have the ability to add exclusions, either a file or the whole folder. We recommend excluding the whole folder if the option is available. The default path (if you did not change it in the installation process) is C:\Adaptronic Engine Management\Eugene. If you can only exclude files, exclude EugeneUpdater.exe.
Here is an example of adding an exclusion into Norton 360:
Why
is the update being blocked in the first place?
By
design the updater downloads individual files, which includes
exes. We used to download the exe as it is, but now we
download these files in a different filename, then renamed
locally. In the future we might opt to download the files as
an archive then deploy. This should be a good middle ground
vs. letting the update download an installer which kind of
defeats the purpose of the updater.
- My updater keeps on downloading files, and the same files every time.
First, try to purge the
update folder (Actions -> Purge Update folder), and check
your system time. The updater's decision to download an
existing file or not is determined largely by the system time.
Failing that, enable "Verbose reports", try an update and send log_download.txt to us at tech@adaptronic.com.au. It is located by default in C:\Adaptronic Engine Management\Eugene. It is of importance to us as there might have been an error in the file naming or dates of the files uploaded.
Also kindly send us a log if a specific file does not get downloaded and updated and if the others do. This points to an internal remote file naming issue, which should be reported to us immediately.
Failing that, enable "Verbose reports", try an update and send log_download.txt to us at tech@adaptronic.com.au. It is located by default in C:\Adaptronic Engine Management\Eugene. It is of importance to us as there might have been an error in the file naming or dates of the files uploaded.
Also kindly send us a log if a specific file does not get downloaded and updated and if the others do. This points to an internal remote file naming issue, which should be reported to us immediately.
Back to top
©2018 Adaptronic