HEMISPHERESMAGAZINE.COM
•
MARCH2015
101
travel info
safety
Travel notes
CUSTOMERCARE
We are committed toproviding
quality service, andwewant to
hear about your travel experience
withus. In addition, if you think
a certain employeeor an action
takenonyour behalf deserves
special recognition, please let us
know. Please giveus your com-
ments at united.com/feedback.
CAN I TAKEPHOTOSAND
VIDEOONBOARD?
Yes. Theuseof small cameras or
mobiledevices for photography
andvideo is permittedonboard,
providedyou keep thepurpose
of your photography andvideo
to capturingpersonal events.
Photographingor recordingother
customers or airlinepersonnel
without their express consent
is prohibited.
PLEASENOTE
United strictlyprohibits the
modificationor useof anyobject
or device to alter or limit the
functionality, permanentlyor tem-
porarily, of any aircraft structure,
seat assembly, tray table, etc. If
you see a customer using any such
deviceor object, please inform
Unitedpersonnel immediately.
Rechargeablebatteries have a
riskof overloador firewhen
not storedproperly. Recharge-
ablebatteries shouldbe stored
in their electronic devices or
properlyprotected to avoid
contactwithmetal or other
batteries during flight. All spare
batteries shouldbeprotected
from short circuit and stowed
only inyour carry-onbags.
Advancedmobilephones, PDAs
andother personal electronic
deviceswithwireless capabili-
tiesmaybeused in flightwhen
switched to “airplane”mode. A
visibleairplane-disabledmode
shouldbe identifiableand shown
toa crewmember upon request.
Flight attendantswill notify
mobilephoneand two-way
pager userswhen it is safe to
beginplacingor receivingphone
callsor pages after landing.
One-waypagersmaybeused to
receivemessages at any time.
PLEASENOTE
Customersmay always use
anymedicallyprescribed
physiological instrument, such
as ahearing aidor apacemaker.
On aircraft equippedwith in-ear
headphones, customerswith
hearing-assistancedevicesmay
request adifferent headset from
a flight attendant.
Passengers are allowed to
usenon-battery-operated
headphones during taxi, takeoff
and landing.
The in-seat power systemmay
beusedonly above10,000 feet.
Useof the system is at your
own risk. Donot removebat-
teries.We arenot responsible
for loss of dataor damage to
computer hardwareor software.
What is thenewportable
electronicdevicepolicy?Small,
lightweight devicesmaybe
usedonUnited-operated and
UnitedExpress flights gate-to-
gate, as long as thedevice is
secured andhas been switched
to airplanemode and/or had
the cellular datadisabled.
This policy applies to flights
operatingwithin the50U.S.
states, all U.S. territories and
select international locations
as announcedby the flight
attendant onyour flight.
Howdodevicesneed tobe
securedor stowed?Devices
maybeheld inhand (not left
unsecured around the seat)
or placed in a garment pocket
or in the seatbackpocket, as
long as thedevice is less than
2pounds. Devicesweighing
more than2poundsmust be
stowed in approved carry-on
baggage in theoverhead
compartment or under the
seat in front of youduring
take-off, taxi and landing. In
an emergency situation, all
devicesmust be turnedoff
and stowed. For international
destinations, your flight
attendantswill advise if it’s
necessary to turnoff and stow
your device.
Are thereanyexceptions to
usingpersonal devicesunder
thisnewpolicy? The captain
may request that all devices
be fully turnedoff in certain
circumstances, such as for
poor visibility landings. Please
always listen to and follow
crewmember instructions.
Does thenewpolicyallow
me tousea small notebook
laptop?No. Thenewpolicy
does not apply to laptops or
DVDplayers, whichmayonly
beusedwhen announcedby
your flight crew.
Will I beable touseWi-Fi
below10,000 feet?Our
aircraft equippedwith
satelliteWi-Fi are currently
configured to allowWi-Fi
above10,000 feet. However,
we are exploringoptions to
provide gate-to-gateWi-Fi in
the future.
When can I use in-seatpower?
Useof in-seat power is
prohibitedduring taxi, takeoff
and landing.
Can Imake callsor send text
messages?Theuseof cellular
network services during the
flight is not permittedby
theFederal Communications
Commission (FCC). Theuseof
anyvoiceapplication, suchas a
Web-basedVoiceover Internet
Protocol (VoIP) service, in
connectionwith in-flightWi-Fi
service, is not permitted.
Useof personal electronicdevices
Rechargeable
batteries
PERMITTED
Small, lightweightPEDs
(PersonalElectronicDevices)
may remainon fromdoor
closure to landing
Cellphonesshouldbe in
airplanemodeorhave
cellularservicedisabled
NEVERPERMITTED
RadioReceiversand/or
transmitters, including
AM/FM/SW/CBandScanners
Televisions
Remote-controlled toys
Personal airpurifiers
Bluetoothdevices
Spare lithiumbatteries in
checkedorgate-checkedbags
LIMITEDPERMISSION
LaptopsandDVDplayers
mustbestowed inapproved
carry-onbaggageduring taxi,
takeoffand landing
ADDITIONAL INFORMATION
Alldevicesmustbeusedwith
soundofforwithheadsetsat
all times
