customer care
fl i ght tracker
05
HOW TO CONTACT US
support.easyJet.com
Our customer services team is available to help you
from 8am–8pm every day (local times).*
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0820 420 315
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9723 763 0561.
Rest of the world
+44 843 104 5454
* Please refer to easyJet.com for call charges. Calls may be recorded to
improve your experience when travelling with or contacting us.
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how you can make your travel experience better.
In case of emergency while you are abroad, you can use one
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This enables you to reach all emergency services (fire,
police, medical) in the 27 countries of the EU.
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com para votar nele ou nela.
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when our people really shine,
so we created the easyJet Spirit
Awards to reward them for giving
great service. Let us know which of our staff have the
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to vote for them!
easyJet Holidays terms and conditions
Prices are correct as at 24 October 2013 and designed to give you a guide to holiday costs.
For the latest prices and offers, visit easyjet.com/holidays. All prices include flights and
accommodation, and are based on two sharing unless otherwise stated, but exclude
transfers and baggage. Some payment methods attract a handling fee. The arrangements
for a holiday booked on the easyJet Holidays website are made by easyJet, acting as
principal for flights and as disclosed agent for travel insurance, car rental and airport
parking; and by Lowcostbeds acting as agent for accommodation and transfers.
Orange spirit?
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You can share your experiences with us by completing our
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Thank you!
1 8 7
Keeping tabs on
your flight
Use our new Flight Tracker tool and keep on
top of live updates
after listening to your
feedback, we understand that
it can be frustrating not knowing what’s going on when
there are flight delays, which is why we’ve recently
launched our new Flight Tracker Live Updates system.
As the name suggests, this lets you quickly and
easily find out about departures or arrivals in real time.
Simply go to the Flight Tracker page on the website
(
flighttracker.easyJet.com
) or in your easyJet app, where
you’ll find live information.
To ensure all customers are kept in the loop, we
have now made every flight around our network for the
current four-day period trackable. Due to the information
on Flight Tracker coming directly from the easyJet
Operations Control Centre, you’ll always get the most
up to date, transparent and honest information we have
at any given moment – and you’ll be able to access it
on your smartphone, tablet or computer, wherever you
are. Search by flight number or route to find the flight in
question, before clicking to get information on the precise
time of take-off and landing. Plus, it’ll have live updates on
any delay or in-airport issue.
We’re the first airline to offer this service and already
more than 1.8m of you have made use of it. Now you’ll
always be able to get an accurate picture of the status of
flights the moment they’re updated.
