customer charter
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every time you fly
with us we want it to be
great – generation easyJet expects no less!
To make this happen, we’ve asked our
people to describe us at our best, so we
can share it with you as a customer charter.
So, whether you’re chatting to our cabin or
ground crew, browsing our website, using
our app or tweeting our social media team,
we’re aiming to deliver an informative and
friendly service every time.
The team at easyJet promise you five key
things to always expect.
THOSE FIVE THINGS ARE...
SAFETY FIRST
we never compromise
Your safety and security is our
number-one priority
ON YOUR SIDE
we see it from your
point of view
We don’t assume that we know best
and we make decisions with you in mind
A BIG SMILE
friendly service is our passion
You can expect a friendly, helpful and
knowledgeable service from all our staff
MAKE IT EASY
at every step
We’ll make sure you know what to
expect at every step of your journey
OPEN AND UPFRONT
we will always be straight with you
We’ll always be truthful and will keep
you informed at all times
Our promise
to you
Introducing easyJet’s new Customer
Charter, making travel easy and
more affordable for everyone
safety first
we never compromise
on your side
we see it from your point of view
a big smile
friendly service is our passion
make it easy
at every step
Customer
Charter
our promise to you
open & upfront
we will always be straight with you
SHARE YOUR VIEWS
We’d like you to let us
know when we’re at our
best and to tell us when
we’re not, so we can
continue to improve
your travel experience.
If you have any feedback
on our new charter,
and if you have a few
minutes to spare,
please take the time to
complete our mobile
web survey at
easyjet.com/research
