Steps to Apply for or Switch Home Care Providers in Victoria

Whether you're applying for a Home Care Package (HCP) for the first time or looking to switch providers, understanding the process is key to accessing the care you need. EnableU makes it simple, guiding seniors and families across North Melbourne through every step with personalised support.

Part 1: Applying for a Home Care Package (New Clients)

Step 1: Call My Aged Care

Contact the government’s My Aged Care service on 1800 200 422 or visit myagedcare.gov.au to begin the registration process.

Step 2: Have an ACAT Assessment

An Aged Care Assessment Team (ACAT) will visit you at home to determine your eligibility and level of support—Level 1 to 4, depending on your care needs.

Step 3: Receive Your Approval Letter

After the assessment, you’ll receive a letter confirming your package level and that you're on the national waitlist. Wait times can vary between 1–12 months.

Step 4: Research and Choose a Provider

You can explore providers in your area (like EnableU) and compare their pricing and services. EnableU offers flexible care, allied health, and multicultural services in suburbs like Brunswick, Fairfield, and Northcote.

Step 5: Accept Your Package & Start Services

When your package is assigned, you’ll get a letter. Contact your chosen provider and sign a Home Care Agreement. From there, your care begins!

Part 2: Switching Providers (Existing HCP Clients)

If your current provider isn’t meeting your needs, it’s okay to switch. Here's how:

Step 1: Notify Your Current Provider

Let them know you're ending your services. You'll need to give a minimum of 14 days’ notice.

Step 2: Call My Aged Care for a Referral Code

Request a new referral code to give to your next provider.

Step 3: Choose Your New Provider

Contact EnableU or your new chosen provider and provide your referral code to start the transition.

Step 4: Begin With New Services

Once your old agreement ends, your new services can begin right away—usually with no interruption in your care.

How EnableU Helps With the Transition

• Assistance understanding your Home Care Package budget
• Support with switching paperwork and Centrelink forms
• Clear communication with both old and new care teams
• Fast service setup so your support continues without delay

Why People Switch to EnableU

Families across Banyule, Merri-bek, and Darebin choose EnableU for our:

• Multilingual support team
• Low administration and care management fees
• Professional, compassionate carers
• Allied health services under one roof

Need Help Applying or Switching?

If you're overwhelmed by the process or unsure where to begin, we’re here to help. Contact EnableU today for expert, friendly guidance on starting or changing your home care services in Victoria.