How to Measure the ROI of Your IT Support

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Alright, lets talk about figuring out the real value, the ROI, of your IT support. I mean, are you really getting your moneys worth, yknow? Its not just about fixing broken computers (though thats important, obviously!). Its about the bigger picture, the bottom line.

First off, you gotta think about what ROI even means in this context. Its basically (and simply, because Im not an economics professor) the return you get on your investment. So, what are you investing in? IT support. What are you hoping to get back? Thats where things get interesting.

See, its not just about avoided costs (like, uh, not having to replace a whole server because someone fixed a small issue). managed services new york city Its also about increased productivity. check Think about it: if your employees arent wrestling with tech problems all day, theyre actually, like, working. Thats money in the bank, people!

How to Measure the ROI of Your IT Support - managed it security services provider

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(Or, at least, the potential for money in the bank.)

So, how do you measure this stuff?

How to Measure the ROI of Your IT Support - managed services new york city

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Well, you need some numbers. Start tracking things.

How to Measure the ROI of Your IT Support - managed service new york

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How much downtime are you actually experiencing? Whats the average time it takes to resolve a support ticket? What are your employees saying about the quality of the IT support theyre getting? (Seriously, ask them. Surveys are your friend. Even if, like, nobody fills them out completely, youll get some useful stuff.)

Then, you gotta put a dollar value on these things. Downtime?

How to Measure the ROI of Your IT Support - managed it security services provider

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Thats lost revenue, plain and simple. check (Figure out your average revenue per hour and multiply it by the downtime. Boom! check Theres a number.) Resolved tickets quickly? Thats employees spending less time frustrated and more time doing their jobs.

How to Measure the ROI of Your IT Support - managed it security services provider

(Harder to quantify, but you can make some educated guesses based on average salaries and time saved.)

And dont forget the intangible stuff! Good IT support can improve employee morale. (Happy employees are more productive employees, usually.) It can also reduce security risks. (A breach can cost you way more than youre paying for IT support, trust me.)

Once youve gathered all this data (and I know, it sounds like a lot of work, but its worth it!), you can start to calculate your ROI.

How to Measure the ROI of Your IT Support - managed it security services provider

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Basically, you subtract the cost of your IT support from the total value youre getting back (avoided costs, increased productivity, etc.) and then divide that by the cost of your IT support. check The higher the number, the better the ROI.

How to Measure the ROI of Your IT Support - managed services new york city

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(Duh.)

Honestly, its not an exact science. managed it security services provider Theres gonna be some guesswork involved.

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managed it security services provider But even a rough estimate is better than nothing. At least then youll have a better idea of whether your IT support is a valuable asset or just an expensive drain on your resources. And thats something thats definitely worth knowing, right?

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