This section takes you behind the scenes and into the classroom with Harvard Business School's R. R. Donnelley & Sons case.

You should prepare for the class by printing and reading the case. Then print the teaching tools file and review Professor Garvin's teaching plan, assignment questions, and blackboard plan.

Next, listen as Professor Garvin explains the planning and logic behind the teaching tools.

Finally, join Professor Garvin as he leads the classroom discussion and offers insights on his teaching techniques.