Credits

Producer, Instructional Design: Sandy Carr
Media Producer, Creative Director: Tom Ryder
Graphic Design: Katie Giddings
Technology: Arnold Paul
Case Summary Writer: Sarah Thorp Khetani
Production Editor: Chris Thayer
Production Manager: Rosalie Kerr
Editorial Advisor: Judy Uhl

Copyediting, Proofing, QA: Chris Thayer, Carla Tishler, Wendy Guild Swearingen, Victoria Keirnan
Web Production: Melissa Clarke

Editorial Review Board: Judy Uhl, Rosalie Kerr, W. Earl Sasser, James E. Austin, Thomas J. DeLong, Frances X. Frei, David A. Garvin, James L. Heskett, Ashish Nanda, Thomas R. Piper, Howard H. Stevenson, Tristyn Patrick, Ellen Gandt, and Mike DeRocco.

Special thanks to other Harvard faculty members for their time in reviewing our materials: Dennis Campbell, Michael Chu, Anita Elberse, Robin Greenwood, Lakshmi Iyer, Jordan Siegel, Ravi Singh, and Noam Wasserman.

Classroom Video: Award Productions
Location Video: John Baynard