Use Agent Initiated Communication with Cloud Accounts
In order to prevent any communication issues between the Deep Security Manager (DSM) and the Agents we recommend to use Agent Initiated Communication when activating the Agents. Also we recommend to change the communication direction to Agent/Appliance Initiated so that the Agent always start the communication instead of the DSM.
The instructions in this article show how to configure your Policy rules so that the Agents always start the communication instead of the DSM. But in addition to the Policy change you will also need to use the Agent Initiated Activation. See Unable to Resolve Instance Hostname for instruction on how to enable Agent Initiated Activation.
Create a New Policy
The easiest way to create a new Policy is to duplicate an existing one. Select any one of the policies and click the Duplicate... button.
A new window will appear. To change the communication direction between the DSM and Agent you will need to select the Settings tab on the left. Then select the Computer tab on top. You will need to change the first option in the Communication Direction section that reads "Direction of Deep Security Manager to Agent/Appliance communication as shown below.
Use The New Policy
Open the Deployment Scripts window and select the new Policy from the Security Policy drop down menu as shown below.
