Health Score
The Health Score is a weighted aggregation of the system's health across various components. This section also contains a component breakdown for the calendar month:
Component |
Note |
|---|---|
Antivirus |
Average of Coverage and Protection |
|
Coverage |
Percentage of devices with an Antivirus Update Check (all products) |
|
Protection |
Percentage of passing Antivirus Update Check (all products) and Managed Antivirus Checks (where Managed Antivirus enabled) |
Backup |
Percentage of passing Backup Checks (all products) |
Closed Help Desk Tickets |
Percentage of tickets resolved / raised where a service desk is configured for the Dashboard (MSP Manager, MAX Service Desk, Autotask or ConnectWise) |
Failed Login Attempts |
Percentage of the number of passed Failed Login (Hacker) Checks divided by the total Failed Login (Hacker) Checks. 0% indicates there were no failures. |
Patch Management |
Average of Coverage and Protection |
|
Coverage |
Percentage of devices with Patch Management enabled |
|
Protection |
Percentage of detected patches that were installed. |
Proactive Monitoring |
Percentage of passing 24x7 and Daily Safety Checks |
Risk Intelligence |
Average of Coverage and Protection |
|
Coverage |
Percentage of total devices with Risk Intelligence enabled |
|
Protection |
Percentage of passing Risk Intelligence Automated Tasks |
Server Availability |
Percentage of time all server have been available. |
Web Protection |
Average of Coverage and Protection |
|
Coverage |
Percentage of devices with Web Protection enabled |
|
Protection |
Percentage of malicious requests blocked / allowed |
To avoid negatively impacting on the Health Score, non-enabled features are excluded from this calculation.
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